Alon Rapoport

This is my second time leasing a vehicle from Alon. Always a pleasure to deal with. Alon is very knowledgeable and takes the time to go over everything with you. I will recommend him to others and the Always a pleasure to deal with. Alon is very knowledgeable and takes the time to go over everything with you. I will recommend him to others and the same for Pines Lexus. More

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José is truly very helpful & attentive every time. Crew members are all very kind and educated, Crew members are all very kind and educated, More

by Jasmine Guillen Verified Customer Verified Customer

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I am not a person who like to complain. Everything looked ok the first day I went there. After I made the deposit and selected the exterior and interior color I kept contact with Alon and a Everything looked ok the first day I went there. After I made the deposit and selected the exterior and interior color I kept contact with Alon and asked about status, almos a month later he gave me an aprox date of arrival, he contacted me to see if I wanted another color and I did not wanted a different exterior color. Then I contacted again when I saw nobody contacted me after the Hurricane Milton passed and I left a voice message since he did not picked up the phone and sent an email and he replied saying he will contact me after he finish with a customer. That day he never called me then about 4 or 5 days later I decide to call and spoke with Vergara and he said he will contact Alon and then he will call me back. Nobody called me back. Again the next day at night around 8 pm I called and explained to Vergara nobody contacted me he said he spoke with some inventory person and he said there was a delay and also asked me after waiting for 1 month and 19 days if I wanted a different color, I specified I will not mind to change the interior color but exterior has to be Atomic Gray. He then told me he will be in a meeting next day in the morning and he will call me to give me a response, that meeting was supposed to take place on Friday the 18th. Again nobody called me. Then Saturday the 19th of October I called Vergara in the morning and he told me he was sorry but he was off that day. Which is very strange because he told me he will have a meeting that day. Then after all these I decided to call the manager and tell him the story and how I'm feeling when I'm the customer and I have to chase them and nobody cares. I asked for a refund since at that point I lost complete trust on Lexus Prembroke Pines. He told me he will take care of it and he will have a meeting on Monday the 21 st of october and he will bring that up that day. Today is Monday 21st and I checked my bank account and I can't find any refund. Sincerely Dr. Tomas Baez More

by TOMMYBAEZ Verified Customer Verified Customer

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Except when you have a customer and very friendly and helpful person and very nice person to represent helpful person and very nice person to represent More

by MG1 Verified Customer Verified Customer

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Alon was a pleasure to work with. He made the experience of getting a new car an actually enjoyable process. He answered all the questions I had and appeared to know a lot about the c He made the experience of getting a new car an actually enjoyable process. He answered all the questions I had and appeared to know a lot about the car I ended up getting. The process was fast and he was up front and honest, which was refreshing. More

by Victoria Dias Verified Customer Verified Customer

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l had an absolutely professional experience at Lexus of Pembrokes Pines, I recently purchased a Lexus 2025 I couldn't be happier with the purchase from start to finish with the help of my sales agent Alon Pembrokes Pines, I recently purchased a Lexus 2025 I couldn't be happier with the purchase from start to finish with the help of my sales agent Alon Rapoport and the financial manager Hotniel Crespo who took time and patience to finish the deal, More

by SOULE28 Verified Customer Verified Customer

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Buying experience was fair, however the pricing game was overbearing. Everything went well until I got with the finance guy overbearing. Everything went well until I got with the finance guy More

by STRACHANJOHN33 Verified Customer Verified Customer

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He did a very good job. He was knowledgeable and helpful. He helped me into the right car even though he was helping out his fellow salesman.. He was knowledgeable and helpful. He helped me into the right car even though he was helping out his fellow salesman.. More

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Dealership very clean and everyone was helpful and focused. Food was great and insurance department was very helpful. focused. Food was great and insurance department was very helpful. More

by Romain.s.vassell Verified Customer Verified Customer

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Alon and Andrew are awesome. Andrew spent extra time showing me how to work the equipment in my new vehicle. He was very knowledgeable and patient with me. Andrew spent extra time showing me how to work the equipment in my new vehicle. He was very knowledgeable and patient with me. More

by angelniraq Verified Customer Verified Customer

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