Alon Rapoport

They played a lot of games ,told me the had inventory that the didn't just to get me threw the door. My experience was not a good one. I definitely didn't feel like my business was appreciated. that the didn't just to get me threw the door. My experience was not a good one. I definitely didn't feel like my business was appreciated. More

by DARIUSMELTON19 Verified Customer Verified Customer

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Alon is amazing, he helped us to get the car we were looking for. I definitely recommend Lexus dealership at Pembroke Pines. looking for. I definitely recommend Lexus dealership at Pembroke Pines. More

by YMIGUELES26 Verified Customer Verified Customer

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The dealership was nice. I had no issues. Would recommend. Alon and the lady from finance were great. I had no issues. Would recommend. Alon and the lady from finance were great. More

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Alon very very good guy he explained us everything and help us to purchase our car. Thanks Ellen again thank you for your attention. help us to purchase our car. Thanks Ellen again thank you for your attention. More

by meg.50 Verified Customer Verified Customer

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Preowned vehicle prep was excellent . However, the vehicle's second key was held hostage until a $500 ransom above the agreed to price was paid. While we did negotiate this down to $250, However, the vehicle's second key was held hostage until a $500 ransom above the agreed to price was paid. While we did negotiate this down to $250, that does not negate the underhanded process of extracting additional revenue beyond agreed to price. More

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Thanks for your knowledge and patience, Alon! You made my car shopping experience an enjoyable one You made my car shopping experience an enjoyable one More

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Isaiah did the delivery of my car. He was knowledgeable and very helpful and set everything up for me. Quick and easy He was knowledgeable and very helpful and set everything up for me. Quick and easy More

by TRAFFICMOM Verified Customer Verified Customer

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I recently had an extremely disappointing experience with Lexus of Pembroke Pines regarding my lease buyout process. As a loyal Lexus customer who has always appreciated the brand's integrity and transp with Lexus of Pembroke Pines regarding my lease buyout process. As a loyal Lexus customer who has always appreciated the brand's integrity and transparency, this encounter has left me questioning my continued loyalty to Lexus. I initially planned to handle my lease buyout at JM Lexus in Margate, FL, where I’ve always received exemplary service. Unfortunately, due to scheduling conflicts and the approaching end of my lease, I turned to Lexus of Pembroke Pines for assistance. This turned out to be a mistake. Upon arrival, I asked numerous questions about the lease buyout process, including whether fees, financing options, and procedures were the same across all Lexus dealerships. The sales representative assured me everything was identical across dealerships, which influenced my decision to proceed with the buyout at this location. My father was present and can attest that I asked detailed questions to make an informed decision. Here are the issues I faced: 1. Misrepresentation of Fees: I later discovered that the $800 dealer fee and $600 electronic fee charged by Lexus of Pembroke Pines were not standard across dealerships. These fees were falsely represented as being uniform across all Lexus dealerships. 2. Unapproved Add-Ons: I was unknowingly charged for windshield protection and a perma coating package, which were substituted for dealer fees. These add-ons were not requested or explained to me, and they were added to my loan without my consent. 3. Lack of Transparency: At no point was I provided with a clear breakdown of the charges or given an opportunity to review and approve them. 4. Misleading Comments About JM Lexus: The financial manager claimed JM Lexus would not have appointments for months to handle lease buyouts, which I later confirmed was false. This misinformation further pressured me into proceeding at this dealership. 5. Omission of Lease Extension Option: I was never informed that extending my lease for six months was an option. If I had known, I would have pursued this instead of rushing into a buyout process that did not meet my needs. Attempts to resolve these issues directly with Lexus of Pembroke Pines were equally disappointing. Despite my repeated efforts to contact the dealership, I was not connected to a manager until two days later when it was too late to cancel and proceed with an extension of my lease. The only resolution offered was a complementary oil change, a gesture that falls far short of addressing the financial and emotional impact of this experience. I have since filed a formal complaint with Lexus Corporate, as the lack of transparency and misleading practices at this dealership do not reflect the Lexus brand I’ve trusted for years. To anyone considering doing business with Lexus of Pembroke Pines, I strongly recommend exercising caution and thoroughly reviewing all charges and options before proceeding. This experience has been a stark contrast to the exceptional service I’ve received at JM Lexus, and I am hopeful Lexus Corporate will take steps to address these issues and restore my faith in the brand. More

by CQ Verified Customer Verified Customer

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Thanks for your knowledge and patience, Alon! You made my car shopping experience an enjoyable one. You made my car shopping experience an enjoyable one. More

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Alon, you were awesome! ! Thank you for helping me with everything. Hope Lexus and your boss(es) know how great of a salesman and person you are ! Thank you ! Thank you for helping me with everything. Hope Lexus and your boss(es) know how great of a salesman and person you are ! Thank you More

by ERICAMAMASITA Verified Customer Verified Customer

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