Allie Gervais

I hate leaving reviews like this but I've had enough of dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to the problem then they can't find the issue. Then we had to drive up there to show them after they let it sit for two weeks because the "Service" coordinator decided to take some. time off (I have no issue with that, see below). It took us 3 minutes to reproduce the issue with the "Service" coordinator. Then knowing full well that these techs had to go to class for two days the didn't even arrange for some other techs to cover for them, xxxx THEY DIDNT EVEN CALL TO TELL US THEY WOULD BE GONE TO TRAINING, SAME FOR WHEN OUR "service" coordinator decided he was going to take time off. The communication to the customer(s) is abysmal and a joke. We talked to the actual service manager who said because we purchased two vehicles from them that "We were part of the LaLonde family" and they were waiting on license plates for rentals and we were like 40 something in line for a car and he was going to pull out name to the head of the list. Another lie as we got a call from the "service" coordinator instead of the service manager to tell us they were going to keep the car through new years because they were waiting on parts (I can understand that) and there was a long list of other people who were in line for a car. I called him out on his xxxxxxxx and told him about the conversation with the service manager. He said he talked to him but this is what they could do. So you have an incompetent service dept lead by a failure of service manager. I honestly hope that Ms LaLonde sees this. Go talk to your sales manager, he knows who I am and feel free to give me a call. I will NEVER take my vehicles to them again. Side note, when we bought our vehicles they were in the middle of a huge Internet outage. it had been nearly two weeks. I'm an IT manager by trade and fixed the cashier's printer so she could print again and help get orders printer that she had paperwork for. Yep sure feel like a "member of the family alright". I HELPED YOUR COMPANY AND BOUGHT VEHICLES FROM YOU, THE LEAST YOU COULD DO MAKE THIS RIGHT. More

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With the way of the world, times ar harder than ever. Kayla did everything she could to get me into something not only reliable but affordable as well. Love being a part of the Lalonde family now😁 Kayla did everything she could to get me into something not only reliable but affordable as well. Love being a part of the Lalonde family now😁 More

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Pleasant experience from the time we walked in the door. Vehicle was ready for pick up and Alex and Allie were very helpful explaining everything. Vehicle was ready for pick up and Alex and Allie were very helpful explaining everything. More

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Great service, very professional, and everything was taken care of. Jeff did a great job getting me a truck with the options I was looking for. Tyler did an excellent job answering any questions I had taken care of. Jeff did a great job getting me a truck with the options I was looking for. Tyler did an excellent job answering any questions I had and getting the truck ready. Allie did a great job getting me through the paperwork. I would definitely buy from again More

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My salesperson, Alex Hoffman was very helpful and accommodating to my needs and requests in handling this sale. He kept me informed as to the status of my truck as it was an incoming unit when I purc accommodating to my needs and requests in handling this sale. He kept me informed as to the status of my truck as it was an incoming unit when I purchased it. I had a few accessories added to the truck and Alex took care of making sure everything was complete and to my satisfaction when I came in to pick it up. This was a very large purchase for me, and he handled it well and I never felt pressured. I also was impressed with the finance person, Allie, even though I did not finance through the dealership, she covered all the services the dealership offered and I purchased the premium extended warranty because of the massive amount of electronics on the truck Tyler was also very helpful with questions I had and suggestions as this truck has the Cummins diesel and I’ve never owned one.. All in all, I will be recommending this dealership to anyone I come in contact with that is interested in one of “our” products. Erick Ciesliga Process/Quality Engineer Stellantis Warren Truck Assy Plant More

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I had the best car buying experience ever. The whole sales team was extremely helpful and patient with me. Stellar customer service from all. A few special shout outs are in order tho. Alex Ca The whole sales team was extremely helpful and patient with me. Stellar customer service from all. A few special shout outs are in order tho. Alex Carpenter, Garrett LaLonde, Jordan LaLonde, Alex Hoffman. You Guy’s went above and beyond any and all of my expectations. Garrett and Jordan worked their magic and got me into a beautiful vehicle and overall a better situation. Again over the top. I’d definitely recommend LaLonde for any and all of the people in my life who will need a vehicle. This place is truly a one of a kind. Thank you guys so much. You guys are rock stars!!! More

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Excellent customer service! Other dealership told us our Wrangler needed a new transmission. LaLonde CDJR was able to get Stellantis to honor the warranty and it ended up being Other dealership told us our Wrangler needed a new transmission. LaLonde CDJR was able to get Stellantis to honor the warranty and it ended up being a small fix. Decided to drive away in a new Durango at a great deal with full trade in value for our Wrangler. Very trustworthy and highly recommend! More

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Everyone is really nice and do a great job. 2nd vehicle that we purchased this year! thanks again 2nd vehicle that we purchased this year! thanks again More

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Clean, to notch sales, impeccable service Dept. Always feel welcomed at Lalonde. Thanks for all your help. Always feel welcomed at Lalonde. Thanks for all your help. More

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The entire staff is WONDERFUL to work with. Their customer service is top notch. Tyler and Marissa are amazing! We couldn't be happier with our experience and we will be back for years to come! Their customer service is top notch. Tyler and Marissa are amazing! We couldn't be happier with our experience and we will be back for years to come! More

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