Alli Gantt

We bought our Audi A8 online from Marietta Georgia Audi. The car is great with the exception of one of the wood trim pieces on the back of the drivers seat being the wrong wood species and color. More later The car is great with the exception of one of the wood trim pieces on the back of the drivers seat being the wrong wood species and color. More later. The car was advertised at one price, but when we were purchasing the car the price shot up another $1,799. when I asked why, I was told it was for the paint and fabric protection. So I replied, "So, this is not the actual price then?" I was told that JIM ELLIS Audi always applies this to all their cars new and used. I explained that I didn't have a problem with that, but what I did have a problem with is that the car was now $1800 more than what they were originally asking. Long story short,,, a lot of back and forth. They offered $500 off. That was not good enough. Finally, they reluctantly removed the charge. Frankly, there is no way of knowing if the paint and fabric protection was ever applied. My guess is that this is a way for them to screw you out of YOUR HARD EARNED MONEY to go into their pocket. If they offer a car at a price and then pull this stunt with you, FIGHT THEM ON IT and LEAVE A REVIEW! Before we drove from Charlotte NC to pick the car up in Marietta GA I was asked several times by our salesman TONY MUIRHEAD to leave a review. If you're like me, I don't leaving reviews until the transaction is complete. When we drove down to the dealership the A8 was on the showroom floor. Our salesperson TONY MUIRHEAD showed us our car and kept pushing for his review. A little over a week later while riding in the back seat, I noticed that the back of one of our front seats wood trim was a completely different wood species and color. I called TONY MUIRWOOD and explained what was going on, including sending him pics and a video. He said not to worry, that something like that should be covered. When he spoke to the used car manager Alli Gantt she called me and tried to explain to me how it was a natural wood product and that there were going to be variations. I told her that this wasn't variations but a completely different wood species with no characteristics of the gray-brown eucalyptus that the rest of the car had. All the other wood in the A8 (and there is A LOT) was consistent, Properly named gray-brown for a reason, having long straight lines in the grain. Not the deep Hershey chocolate brown curvey river like grain going through it. Halfway through our conversation it got VERY HEATED. I guess I got tired of being told that maybe I was just being overly sensitive to some minor variations in the wood grain. She wanted to convince me I was seeing things. she wanted me to roll over and take her word that this was natural. Not once could she place herself in the realm of possibility that THIS COULD JUST BE THE WRONG WOOD TRIM PIECE AND REPLACE IT. Instead she continued to argue with me. She had no intention on helping or listening to me. She was only xxxx bent of saying "I'm sorry that this slight imperfection bothers you" she said this at least half a dozen times to me which was infuriating. Halfway through the conversation I LOST IT! I was yelling, cursing and name calling. I DO NOT REGRET one single word of it. When we as customers SPEND OUR MONEY for an Audi or anything for that matter, WE DESRVE TO BE HEARD WHEN THERE IS AN ISSUE!!! She never had any intention in helping. She could have done her job and at least tried to help. TONY MUIRHEAD could have gone to bat for us and tried to help but instead asked me to leave him out of the review for her. Remember, THE REVIEW GUY!!! When we went to our local Audi Norhtlake Charlotte, as soon as they opened the back door, Matt Woods and Clara Quindes both said... WRONG WOOD, shut the door and ordered the piece, I was there a total of 11 minutes. I appreciate everyone at AUDI NORTHLAKE CHARLOTTE. AVOID TONY MUIRWOOD and the incompetent ALLI GANTT More

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After an extensive search for my daughter's first car, we finally found the perfect fit—a used VW Jetta—at Marietta Audi. From the moment we arrived, the experience was outstanding. Jon B. greeted us warmly finally found the perfect fit—a used VW Jetta—at Marietta Audi. From the moment we arrived, the experience was outstanding. Jon B. greeted us warmly and, despite assisting other customers, made sure we were taken care of right away. He then introduced us to Jake M., who guided us through the rest of the process with exceptional professionalism. Jake was knowledgeable, friendly, and always available to answer our questions. He was never pushy and treated my daughter with patience and kindness, which made the experience so much better. The support didn’t stop there—sales managers Jon C. and Ally were incredibly helpful, providing insight and assistance as we made our decision. Jon C. even took the extra step of reaching out to a VW dealership to get answers to some of our specific questions, which really stood out to us. Financing is usually the part of buying a car we dread, but this time, it was refreshingly smooth. Tony in the finance department was fantastic! He clearly explained all of our options without any pressure, making what is often a stressful process feel effortless. It's clear that the leadership at Marietta Audi has built a team that truly values customer service. Every person we interacted with was professional, attentive, and genuinely invested in making the experience positive. If you're looking for a dealership that prioritizes its customers, I highly recommend Marietta Audi! More

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An amazing experience, Jon and the staff was the best. Great service from beginning to end. Great service from beginning to end. More

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Billy in sales was wonderful to deal with and made the entire process a breeze. Would definitely recommend him and Audi Marietta for purchasing a new or used Audi entire process a breeze. Would definitely recommend him and Audi Marietta for purchasing a new or used Audi More

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Billy S. at Audi Marietta is an amazing salesman! I highly recommend seeking his services if looking into buying an Audi vehicle! at Audi Marietta is an amazing salesman! I highly recommend seeking his services if looking into buying an Audi vehicle! More

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The dealership was very easy to find and easily accessible. As far as the inside, it's exactly what you'd want to see. Very neat and orderly as well as clean. accessible. As far as the inside, it's exactly what you'd want to see. Very neat and orderly as well as clean. More

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Excellent service, helpful professionals, and wealth of experience! Mr. Bush & Ms. Alli are phenomenal! Highly recommend this dealership, its leaders, team, and staff!!! experience! Mr. Bush & Ms. Alli are phenomenal! Highly recommend this dealership, its leaders, team, and staff!!! More

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The experience I had at this dealership was impeccable; from the layout and display of Audi vehicles to the professionalism and courtesies of my salesman Jon Bush and each of the individuals I had the opp from the layout and display of Audi vehicles to the professionalism and courtesies of my salesman Jon Bush and each of the individuals I had the opportunity to interact with. More

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This was an amazing experience. I did not know anything about the dealership and salesman prior to driving 2 1/2 hours to it. The dealership is laid out very nice and it was clean. I did not know anything about the dealership and salesman prior to driving 2 1/2 hours to it. The dealership is laid out very nice and it was clean. I was met in the parking lot by an employee who quickly took me inside to meet the sales person. I spoke to on the phone. Jon Bush was my sales person and he is a wonderful individual. The deal went smoothly and uncomplicated. The sales manager, Alli Gnatt, was very nice and friendly. She felt like an old friend. Overall I had a great experience with John Bush and the entire team. I highly recommend you check out Audi Marietta for your next vehicle. Jon, thank you again for everything! More

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Smooth transaction! Thanks Tony and Allie- look forward to working with you guys and the team again! Thanks Tony and Allie- look forward to working with you guys and the team again! More

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