Allen Hung

Everything went smoothly; my service advisor, Allen, was great. I booked the appointment online, which was great. The only thing I didn't know was a time estimate on how long it would take (should I wait great. I booked the appointment online, which was great. The only thing I didn't know was a time estimate on how long it would take (should I wait, should I ask for a loaner, do I need a ride?), but otherwise, it was a super smooth experience. More

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Always a great experience with their service department. Friendly, customer-focused approach. Greatly appreciated in these days of poor customer service with other companies Friendly, customer-focused approach. Greatly appreciated in these days of poor customer service with other companies More

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I work on boats up in Alaska so communication is normally by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every question I had and when we found the ones I wanted put a hold on them for me so as soon as they were available. I made my appointment from the boat and brought my car in Allen had my loaner car ready to go and I was on my way in 5 minutes. My car was finished the same day and again 5 minute pick up. Awesome service on what was a 3 month project of me asking questions, getting pricing, etc. More

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Very professional and attentive to detail in servicing my car. They identified the problem, offered a solution, gave me a loaner car and made the repair. car. They identified the problem, offered a solution, gave me a loaner car and made the repair. More

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My 335d would not pass the DEQ inspection. The repairs turned out to be a big job (clean carbon out of engine, new glow plugs, new thermostat, etc., etc., etc. Allen was the service rep and he's great. turned out to be a big job (clean carbon out of engine, new glow plugs, new thermostat, etc., etc., etc. Allen was the service rep and he's great. He made sure the car was fixed properly at the lowest possible cost. Highly recommended. More

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From the moment I drove into the bay with my car I felt welcomed and taken care of. Great staff! Kudos to Allen for making my service experience simple and easy. welcomed and taken care of. Great staff! Kudos to Allen for making my service experience simple and easy. More

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Everyone is professional, super friendly, and accommodating. They have a comfy waiting area and am immaculate showroom. The parts department is like a toy store for bimmer lovers. Loaners are accommodating. They have a comfy waiting area and am immaculate showroom. The parts department is like a toy store for bimmer lovers. Loaners are late model BMWs. Best dealer I've been to. More

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The work eventually gets done but internal communication is lacking. You need to stay on top of them. Expect it to take longer than promised. is lacking. You need to stay on top of them. Expect it to take longer than promised. More

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Fixed our problem in a professional and courteous manner. Problem was hard to diagnose and repair but they stuck with it and repaired it successfully. Problem was hard to diagnose and repair but they stuck with it and repaired it successfully. More

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Diagnosed software problem and reinstalled new software package that solved the issues checked tired pressure, friendly and efficient service with loaner provided for two days. package that solved the issues checked tired pressure, friendly and efficient service with loaner provided for two days. More

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