Allen Belcher | Page 27

Great Customer Service From the time of my first interaction with Casey, we did not feel the typical sales pressure. He was quite knowledgeable of the various class of cars From the time of my first interaction with Casey, we did not feel the typical sales pressure. He was quite knowledgeable of the various class of cars to his patience with our test driving of two of the vehicles. Dean presentation of his financing options was concise and straight forward. He worked with to get an agreeable amount in a very professional manner. On the day of pickup, Casey allowed us again to test drive the actual car prior to signing contracts. Thanks to Allen the closing of the contract went very smooth. A final greeting and congratulations by Asher was a surprise Over all the service here was quit professional and I would recommend this location to anyone looking at purchasing a Mercedes Benz in the DMV area. More

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Pre-owned 2016 GL 350 Ron was friendly, professional, knowledgeable. Ron was very helpful in reviewing the features of the car with us and responded promptly to some follow Ron was friendly, professional, knowledgeable. Ron was very helpful in reviewing the features of the car with us and responded promptly to some follow up questions after we had departed the dealership. Our car was washed and cleaned quite well. He took amazing care of us. We will go back to this dealership just because of the customer service. More

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A wonderful team effort We needed a replacement vehicle in a short time and our Service Advisor reached out to Mike Herron of Mercedes Benz Sales Center. He quickly contacted We needed a replacement vehicle in a short time and our Service Advisor reached out to Mike Herron of Mercedes Benz Sales Center. He quickly contacted us, got an overview of our interests and set up an appointment to meet with one of his Sales member that afternoon. Damon Scott was the Sales Rep who met with us. He was extremely friendly and professional. He listened to our needs and provided a full explanation of the process and a comprehensive review of the specs of the vehicles we were interested in. After test driving a number of vehicles he offered us the opportunity to review all the specs of the options at our home contacting him with any questions/queries. We greatly appreciated this opportunity to review the vehicles as well as to compile any questions to be discussed without the feeling of being rushed into a purchase. Mr. Scott liaise with us via phone and email. He ensured that all our concerns and needs were addressed before he passed us to the capable and competent hands of Allen Belcher to complete the financial component. At delivery of the vehicle Mr. Scott provided a general tutorial of its features while offering us the opportunity to visit the Dealership for any further followup assistance. We are currently enjoying our new vehicle and couldn't ask for a better team effort from the Staff of Mercedes Benz of Annapolis. More

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Persistence and Courtesy Brian has helped me purchase cars for years. He keeps on looking until he's found the perfect car for me whether new or used. Brian has helped me purchase cars for years. He keeps on looking until he's found the perfect car for me whether new or used. More

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Used car purchase The purpose of this visit was to settle on a 2019 used Mercedes-Benz. Overall the visit was accomplished quickly and efficiently. Mr. Discus was very The purpose of this visit was to settle on a 2019 used Mercedes-Benz. Overall the visit was accomplished quickly and efficiently. Mr. Discus was very helpful in reviewing the features of the car with us and responded promptly to some follow up questions after we had departed the dealership. He also came to our house (5 min from dealership) and set up the garage door opener for us which was very helpful. Mr Belcher was very efficient with the closing documents which helped to speed the process. We also appreciate the fact that the dealership has an arrangement to have the permanent license plates available. Yet another issue to help speed the process and make it a much more satisfactory experience. William & Dorothy Beck More

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Andrew Gallagher Andrew was friendly, professional, knowledgeable, and respectful. I appreciated he treated me with respect and let the car sell itself. He worked wi Andrew was friendly, professional, knowledgeable, and respectful. I appreciated he treated me with respect and let the car sell itself. He worked with me in the offer that was fair with no pressure. Overall a pleasure to meet and talk with. More

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IT WAS A ENJOYABLE EXPERIENCE TO DEAL WITH THIS DEALERSHIP I HAVE BEEN BUYING MERCEDES SINCE 1979 AND MY SALESPERSON , DEREK NEDD, WAS WITHOUT A DOUBT WAS ONE OF THE BEST THAT I HAVE DEALT WITH OVER THE YEARS I HAVE BEEN BUYING MERCEDES SINCE 1979 AND MY SALESPERSON , DEREK NEDD, WAS WITHOUT A DOUBT WAS ONE OF THE BEST THAT I HAVE DEALT WITH OVER THE YEARS. HE IS A TRUE PROFESSIONAL AND MADE MY PURCHASE OF A 2020 GLE350 VERY ENJOYABLE. DON REINHART More

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Very pleased with service Casey was super patient while we decided on options on the new car. He answered all our questions and was available at convenient times. He was overa Casey was super patient while we decided on options on the new car. He answered all our questions and was available at convenient times. He was overall a pleasure to work with and super nice. Everyone I have encountered at this dealership from reception to Allen in finance has been pleasant and I am pleased with my new GLE. More

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Exceptional dealship We purchased a new 2020 GLE the staff at Mercedes of Annapolis was very professional, very helpful and personable. Our salesmen Jim was very knowledge We purchased a new 2020 GLE the staff at Mercedes of Annapolis was very professional, very helpful and personable. Our salesmen Jim was very knowledgeable of the vehicle and able to satisfy all of our concerns about the car's safety and features. Our finance manager Allen was easy to work with and the overall experience was great. More

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Very professional The entire team is very professional and straight forward. Extremely helpful. It wasn't a high pressure situation. More that they were simply tryin The entire team is very professional and straight forward. Extremely helpful. It wasn't a high pressure situation. More that they were simply trying to help. More

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