Allan Cihlar

Easy and efficient process. Allan Cihlar was excellent and really made everything go well. Went above and beyond! Would recommend Allan to anyone looking for a new car!! Allan Cihlar was excellent and really made everything go well. Went above and beyond! Would recommend Allan to anyone looking for a new car!! More

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Allan was easy to work with. He’s knowledgeable and personable. He listens and he helped us get what we want. Also (very important), Allan did not waste our time and we appreciat He’s knowledgeable and personable. He listens and he helped us get what we want. Also (very important), Allan did not waste our time and we appreciate that. Rated dealership “4 stars” as we’ve not really done any service with them yet. Overall, positive experience- so far! More

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Recommend working with Allan Cihlar to purchase a vehicle here. He is very knowledgeable and honest. Working with him helped me define and purchase my perfect vehicle. here. He is very knowledgeable and honest. Working with him helped me define and purchase my perfect vehicle. More

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Great experience meeting with Allan Cihlar, very professional and patient. Extremely knowledgeable answering all of my questions. Definitely look forward to working with him again! professional and patient. Extremely knowledgeable answering all of my questions. Definitely look forward to working with him again! More

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Great experience, family oriented, and great customer care!!! I went in looking to price a SUV after going to a couple of dealership’s around. Right away Allan cihlar approach my family and myself outsid care!!! I went in looking to price a SUV after going to a couple of dealership’s around. Right away Allan cihlar approach my family and myself outside in the lot (In mid summer), so we told and show him what we were looking for and right away he called one of his Coworker’s ( Kenny) and with in minutes he came out with keys and waters for all of us. The good/funny part was to show us their Cx-9 has a lot of room for our growing family, my wife, son, myself and both Allan and Kenny get in the car and told us “ see you’ll still have room of the newborn and one other person”. When we finally went inside we Allan showed us our options and packs with their great deals that stayed in our budget. Allan cihlar and the demontrond Mazda group stood out to us because unlike there competitors we stood outside for a good hour outside looking at cars then had to hunt down a salesman inside, wait for them again just to help us ( to go talk to the boss to get us the best for us very couple of minutes, for hours). So needless to say I’ll be I’ll be a repeat customer More

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If I could give this dealership a zero star I would! Absolutely the worst dealership I have Ever been to! We made a deal on a car I turned my car in at another dealership due to my lease being almost Absolutely the worst dealership I have Ever been to! We made a deal on a car I turned my car in at another dealership due to my lease being almost up we then took a cab to Mazda in Webster to get the car we agreed on. Found out once we got there that the sales person made a mistake on our offer so that offer was off the table I left with no car at all now no apology. We then had to get a ride back home 45 min away we were made another offer which I called about. I received a call back stating that the offer and the car was still available and he would call me back. I received no call back I then finally got a email response after I requested information on the offer wanting to know what was going on explaining that I never got the return call that was supposed to happen two days prior I was then told that car was sold!! So again no car! I was then asked if I wanted a quote on another car I told them yes was told they would get back to me on a quote on that one again no call back! They could careless to the fact that due to there mistake I have no car at all now I would never recommend anyone going to this dealership. More

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Very simple dealership. Place was clean and the sales folks were very polite. We were met by Alan Cihlar who did a fine job for us! He wasn't high pressure and knew every different model we asked quest folks were very polite. We were met by Alan Cihlar who did a fine job for us! He wasn't high pressure and knew every different model we asked questions about. Every time I followed up with a question after our initial visit, he answered the question and didn't "hound" us into coming back to the dealership. Once we were there to "fish or cut bait" we went back and forth until we met at a fair price. Allan wasn't involved in most of that (their manager was) but either way we didn't feel forced to make a deal that day. In the end I think everybody was happy and thus far, after a couple months I can tell you the CX-5 we bought far exceeds your expectations! I highly recommend their dealership and ever more recommend a Mazda product! More

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NOT A GOOD EXPERIENCE. Allen (salesman) was knowledgeable and easy to work with. Worked out the deal and went to see their finance guy Karim to do the paperwork. This is where everything went downhill. He sa and easy to work with. Worked out the deal and went to see their finance guy Karim to do the paperwork. This is where everything went downhill. He said we qualified for a 4th year on the maintenance package and 3 extra months of our finance rate with no mention of costing more. Great we thought. Too good to be true. When it was all said and done we were charged $1500 for the 4th year and to get the extra months of financing was with a $2500 service contract. We told them we did not agree to that. Karim said we did. He never brought up any extra cost and we felt misled. Karim argued with us and said he did not mislead us but did acknowledge that he did not bring up the cost. To say you get something without saying it is going to cost extra and how much IS MISLEADING. If you are going to buy a car here I would double and triple check your contract. More

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Great Experience Allan was very professional and patient, not pushy or overbearing (even during the pandemic). He was able to answer all our questions or made sure he Allan was very professional and patient, not pushy or overbearing (even during the pandemic). He was able to answer all our questions or made sure he got answers if he didn't know them. He worked with us to get us the model and color we wanted. The dealership even allowed us to drive an equivalent model while the actual car is being delivered. More

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