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Alizabeth Mickelson
Alizabeth Mickelson at Lake Ford

Alizabeth Mickelson

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.3
13 Reviews
4.3

13 Reviews

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13 Reviews of Alizabeth Mickelson

October 13, 2026

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I usually take my Mustang in there for any service since I bought the vehicle there. Always been nice to me when I take my Mustang Thanks ???? More

by monaco71
Recommend Dealer
Yes

Other Employees Tagged: Alizabeth Mickelson

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September 24, 2026

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This is my third purchase here, I'm happy with the service Just four more words More

by jarreschel
Recommend Dealer
Yes

Other Employees Tagged: Alizabeth Mickelson

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September 19, 2026

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They have used my reward points without my authorization We never authorize the use of our reward points. I also requested help to repair a plastic that we have loose at the bottom of the radiator but they More

by JARD780605
Recommend Dealer
No

Other Employees Tagged: Alizabeth Mickelson

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August 25, 2026

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Gena was amazing, she reassured all my concerns and she kept her promises on dates times and products that we’re going to be done, her communication was amazing, and the workers who did the bodywork did an More

by terika20
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Recommend Dealer
Yes

Other Employees Tagged: Gena Sanchez, Jim Bramel, Micah Edwards, John Krueger, Lucas Sorensen, Anthony Proano, Brock Ellerson, Chloe Waldhart

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August 10, 2026

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Great Great experience very helpful. Oil change and tire rotation is all I had done More

by Randyzajdel
Recommend Dealer
Yes

Other Employees Tagged: Alizabeth Mickelson

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August 07, 2026

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The service that I received was very professional and it was done in a timely manner More

by elliscorey612
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jessie Schumacher

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August 02, 2026

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I enjoy the service department and how fast they take care of business ?? Great prices and sales on vehicles More

by bigjesse720
Recommend Dealer
Yes

Other Employees Tagged: Alizabeth Mickelson

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July 30, 2026

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The service department was good, but apparently I was lied to about my extended warranty More

by evansshariqua
Recommend Dealer
Yes

Other Employees Tagged: Alizabeth Mickelson

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July 25, 2026

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I got repeatedly lied to by both Alizabeth and Jessie Schumacher. I got repeatedly lied to by both Alizabeth and Jessie Schumacher. All I wanted was an honest answer and both lied to my face. More

by paul.brenner
Recommend Dealer
No

Other Employees Tagged: Alizabeth Mickelson

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Aug 06, 2026

Lake Ford responded

Thank you for taking the time to share your feedback. We are sorry to hear that you left feeling this way, as providing honest and transparent communication is very important to us. Regarding your concern, the backup camera issue on your vehicle is related to a Ford recall. At the time of your visit, Ford had identified the issue but had not yet released the repair procedure or parts needed for us to complete the recall. As a Ford dealership, we can only perform recall repairs using the information, procedures, and parts that Ford provides. When you visited, we explained that the camera itself appeared to be damaged, and until Ford releases the official recall remedy, we are unable to perform the repair under the recall. Once Ford makes the repair available, we will be happy to complete it for you. We have also attempted to reach you several times and have left messages because we genuinely wanted the opportunity to discuss your concerns and answer any questions. We would still welcome that conversation and hope you'll consider contacting our service management team so we can speak with you directly and work toward a better understanding of what occurred. We appreciate your feedback and hope to have the opportunity to restore your confidence in our dealership.

Aug 07, 2026

paul.brenner responded

What you’re saying is also not the whole truth. I had gotten a notice of the recall probably a year ago and each time I came in for an oil change or whatever service, this would show up as a notice on the appointment scheduler. This service was never able to be selected and always had a note that there was no fix yet available. Until this particular appointment, I was able to add it to the service and assumed Gord had the fix then. When I arrived for the appointment, Alizabeth went through what I was there for, including checking the backup camera. When it was completed, Alizabeth said the camera test passed with no issues. This really didn’t surprise me because I never had any issues with it. That same night, when putting my car in reverse, the backup camera didn’t work properly, just a black screen and then a message to contact Ford It continued the next day and so I returned and said whatever they did to test the camera, broke it. I showed Alizabeth a video of what it was doing. Jesse and a technical both looked at the video and said it was very strange because it was working perfectly the day before. I was told to bring the car back the next morning and it would be taken care of. When I returned, Alizabeth checked me in ans I waited in the lounge. Less than 15 minutes later, she came to get me and told me that there was a mistake. That because Ford had no fix, that the camera was never looked at, never even touched. Obviously this made absolutely no logical sense, the camera was fine before this and now it wasn’t. The paperwork I have clearly states that the camera was checked and tested. So either the technician lied on my paperwork, or Alizabeth lied about it not being looked at. Either way, Jesse, the service manager, confirmed BOTH. If Ford didn’t have a fix, I should have been told that when I dropped it off and that would have been the end of it, until a fix is available. But instead, it was confirmed it would be checked, it was confirmed it passed, it was confirmed again the next day that it had passed and then all of a sudden, it was never checked. It was never touched.

July 21, 2026

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I am always happy with my experience at Lake Ford Dealership. It is always very clean and everyone treats you with respect. The Workmanship is always very professional. More

by Tom
Recommend Dealer
Yes

Other Employees Tagged: Alizabeth Mickelson

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Jul 21, 2026

Tom responded

This is my review.

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