Alix Webb
Alix Webb at Safford Brown Hyundai Fairfax

Alix Webb

Service Advisor

Safford Brown Hyundai Fairfax

10925 Fairfax Boulevard
Fairfax, VA 22030

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4.5
78 Reviews
4.5

78 Reviews

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78 Reviews of Alix Webb

December 18, 2025

Dealership Rating
Employee Rating

My car was finished quickly and in good shape so I could be on my way. More

by rich.gunther
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller

Dec 18, 2025

Safford Brown Hyundai Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 15, 2025

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Great customer service, but the shuttle service needs more help, I waited about 40 minutes for a ride, then had to wait an additional 15 minutes to get to my destination since other customers needing the More

by jhoannaz
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 15, 2025

Safford Brown Hyundai Fairfax responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again.

December 14, 2025

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Employee Rating

I waited 2 hours in the cold for a 20 minute oil change. Poor Service. More

by Omadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 17, 2025

Safford Brown Hyundai Fairfax responded

Thank you for sharing your experience with us. We understand that waiting in the cold for an extended period is frustrating, and we appreciate your feedback regarding the oil change service at Safford Hyundai Fairfax. Your comments help us improve our operations. If you'd like to discuss this further, please feel free to reach out to us directly. We hope to provide you with a better experience in the future. Sincerely, The Team at Safford Hyundai Fairfax

December 13, 2025

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Evaluation and service was extremely professional. Communication was fantastic. Grateful to have our car fixed and Safe again. Thank you. More

by MICHAEL.FRUTCHEY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller, Ricky Bush , Derek

Dec 13, 2025

Safford Brown Hyundai Fairfax responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Hyundai Fairfax to be a positive one. Please don't hesitate to reach out if you need anything else.

December 13, 2025

Dealership Rating
Employee Rating

We had a problem with a service at the dealership before we went on a long trip. We were able to nurse the vehicle through the trip and get it back to the dealer, who remedied the situation at no additiona More

by isurflifebiznis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller, Ricky Bush , Woods

Dec 13, 2025

Safford Brown Hyundai Fairfax responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Hyundai Fairfax!

December 12, 2025

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Great People. Alix is awesome. Nice and knowledgeable staff personnel. Try to get you in and out as quickly as possible More

by CHRISJWDIGGS
Service Price Transparency
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Recommend Dealer
Yes
Dec 13, 2025

Safford Brown Hyundai Fairfax responded

Thank you, Chris! We truly appreciate your kind words about Alix and our team at Safford Hyundai Fairfax. It's fantastic to hear that you had a positive experience with us. We strive to provide efficient and knowledgeable service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Safford Hyundai Fairfax

December 11, 2025

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The staff are always welcoming and attentive, forthright with what is needed and go over all the options More

by CHV
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller

Dec 11, 2025

Safford Brown Hyundai Fairfax responded

Thanks for sharing your thoughts about your experience with Safford Brown Hyundai Fairfax. We appreciate your business and hope to see you again soon!

December 11, 2025

Dealership Rating
Employee Rating

The service department is poorly managed. Dropped my car off at 645am on a Friday, got a phone call at 12:30 to approve basic work…nothing had been done at this point. I called to follow up a More

by jon.wisecarver
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Durdaller, Ricky Bush , Chyrisse

Dec 14, 2025

Safford Brown Hyundai Fairfax responded

Jon, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

December 08, 2025

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Employee Rating

Alix did a great getting service started on a snowy and keeping me informed as to what service would be needed during the day. More

by dave_hipp
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2025

Safford Brown Hyundai Fairfax responded

Thanks so much for your supportive words, Dave! We’re so happy to hear that you had a great experience at Safford Hyundai Fairfax, especially during the snowy conditions. Keeping our customers informed is important to us, and we're glad Alix was able to assist you effectively. Our team looks forward to serving you again in the future! Sincerely, The Team at Safford Hyundai Fairfax

December 07, 2025

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Employee Rating

I’ve been going to this dealership for a long time and really appreciate their consistently great work and customer service. Josh Durdaller is exceptional in every way. He’s thorough, friendly, and is alw More

by colland12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller , The woman who checked me out was quick and very friendly. I appreciate her help.

Dec 07, 2025

Safford Brown Hyundai Fairfax responded

Thank you for your wonderful review! We're thrilled to hear that you've had consistently great experiences at Safford Hyundai Fairfax. It's fantastic to know that Josh and Alix have made such a positive impact during your visits. We appreciate your understanding as we undergo renovations, and we're glad to have made the process easy for you. We look forward to seeing you again soon! Sincerely, The Team at Safford Hyundai Fairfax

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