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Alissa Fox
Alissa Fox at Conicelli Toyota of Springfield
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Alissa Fox

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.7
243 Reviews
4.7

243 Reviews

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243 Reviews of Alissa Fox

April 02, 2025

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Employee Rating

Service finished, nobody to do paperwork, sat like a dummy for extra 30 minutes. Then waited another 10 for someone to bring the car. More

by Elenakorboukh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Conicelli Toyota of Springfield responded

Sorry to hear that you had a bit of a wait time at our Service center in Springfield. I'll share this with our service manager so he is aware of your concerns. We will do our best to avoid this in the future! Paula d., Customer Relations

March 29, 2025

Dealership Rating
Employee Rating

Always pleasant experience at that location . .thank you Highly recommend all personnel for any concern More

by JODYCD1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Randall

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Mar 31, 2025

Conicelli Toyota of Springfield responded

Thanks for the 5 star rating and kind words. We appreciate it. Paula d., Customer Relations

March 28, 2025

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Employee Rating

Conicelli was professional, friendly and thorough. The mechanics did a great job, Elise was friendly and courteous . I always go back to Conicelli yo buy my cars. More

by cobblestonedesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack DePre, Brian Coffin

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Mar 28, 2025

Conicelli Toyota of Springfield responded

Thanks for servicing your vehicle with our dealership. We appreciate the kind words and positive feedback! Paula d., Customer Relations

March 28, 2025

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Employee Rating

I received excellent customer focused service, which was very much appreciated. The waiting time for service was minimum. More

by walterfinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Scott, Christina Randall, Jack DePre, AJ Vanhart, Rob Garrison, Brian Coffin

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Mar 28, 2025

Conicelli Toyota of Springfield responded

Thanks for servicing your vehicle with our dealership. We appreciate the kind words and positive feedback! Paula d., Customer Relations

March 24, 2025

Dealership Rating
Employee Rating

Ms. Fox could have explained the service completed especially with the amount of money I spend. She smiled at me gave bill to cashier and off she went!! And that's customer service!! More

by bernard.bivens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: No explanation by Ms. Fox of what finally was completed regarding the service of my vehicle. She smiled gave my bill to the Bill collector/cashier and she left. Don't know why she did not explain everything that was done especially the money spent.

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Mar 26, 2025

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli Toyota of Springfield to maintain your vehicle's performance. We appreciate your business. Paula d., Customer Relations

March 22, 2025

Dealership Rating
Employee Rating

Always a good place for my business for maintaining service on my car I’m a long time customer there More

by MGONHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Prince Ebo, Christina Randall, Ray Sperbeck, Kyle Wheeler, Jack DePre, AJ Vanhart, Brian Coffin

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Mar 24, 2025

Conicelli Toyota of Springfield responded

Thanks for maintaining your vehicle's performance with our Toyota Service center. We appreciate your business. Paula d., Customer Relations

March 19, 2025

Dealership Rating
Employee Rating

Alissa has been a friendly person I look forward to greeting me on arrival and her reassuring explanation of the services provided. More

by hihai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2025

Conicelli Toyota of Springfield responded

Thank you for this five star review. We appreciate your positive feedback and business. Paula d., Customer Relations

March 12, 2025

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Employee Rating

Jack Depre very Helpful and professional great Toyota Dealership Alisa was very helpful no appointments but was still taken care of More

by cedardeegs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Hammond Sr., James Womack, Jack DePre, Steve Gerace, Malcom Johnson, Ben Guyon

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Mar 13, 2025

Conicelli Toyota of Springfield responded

Thank you for this five star review and kind words. We appreciate your positive feedback and business. Paula d., Customer Relations

March 03, 2025

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Employee Rating

Alisa is so pleasant and knowledgeable; she texts me when she hears if my car needs anything or when it will be ready for pickup. I typically take a shuttle to work the drivers - Bill and Rickie are so pleas More

by TONI12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill and Rickie, shuttle drivers

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Mar 03, 2025

Conicelli Toyota of Springfield responded

Thanks for this five star review. We appreciate the positive feedback and your business. Paula d., Customer Relations

March 02, 2025

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Employee Rating

Everyone was friendly nice and clean love it here. Anthony is a great sales person More

by CANDYCASSIDY15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christina Randall, Anthony Criscuolo, Tom Maltman, Tom Moore, Jack DePre, AJ Vanhart, Brian Coffin

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Mar 04, 2025

Conicelli Toyota of Springfield responded

Thank you for the five star rating and kind words; we appreciate it! Paula d., Customer Relations

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