Alicia Nash

Lester Glenn Subaru responded

Hi KL_REINKE, Thanks for sharing your experience! We’re so glad to hear that Kathy and the team have consistently taken great care of your Forester, and now your Crosstrek as well! We truly appreciate your continued trust in us, and we’re excited to keep providing you with excellent service for years to come. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JLAMEIRAS28.JL, Thanks for sharing your experience! We’re so glad to hear that you had a great experience with our service department. It’s important to us that our customers are fully informed, and we’re happy we could provide the details you needed about the repair. We appreciate your trust and look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Thank you for your wonderful review, Shelby! We're thrilled to hear you had such a great experience with Anthony, Sal, Melissa, and Kelly. Our team works hard to make every visit memorable, and we're so happy we could provide that for you. We truly appreciate your feedback and look forward to serving you again in the future!

Lester Glenn Subaru responded

Hey SLHDC, Thanks for sharing your feedback! We're glad the service was smooth and that you found our team friendly and easy to work with. We’re always here to make things as seamless as possible for you. Looking forward to your next visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MBAGEAC, Thanks for your feedback! We’re glad to hear you love our service department and that Kathy has been so helpful and accommodating. It’s great to know you've been a loyal Subaru owner for the last 10 years! If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team