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Alicia Jeffery
Alicia Jeffery at Ken Ganley Ford Parma
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Alicia Jeffery

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
89 Reviews
4.9

89 Reviews

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89 Reviews of Alicia Jeffery

November 27, 2024

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Employee Rating

My truck was done, efficiently and quickly service. Writer was good. Her job and got me on my way. More

by andy
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Service Time
Service Communication
Recommend Dealer
Yes
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November 26, 2024

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Professional and courteous. Called me in a timely manner. Quickly worked on my car and even dropped it off at my workplace. More

by JOHNJOHNSON408
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Ken Ganley Ford Parma responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

November 23, 2024

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Unbelievable, I thought customer service was gone and forgotten. Ken Ganley service is far superior. I do appreciate cleanliness and family values. Which you do provide for everyone walking through your More

by JERRYKASZAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Nov 25, 2024

Ken Ganley Ford Parma responded

Jerry, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Nov 25, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2024

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Employee Rating

Alex Hrabak, the mechanic was excellent. Alicia Jeremy, advisor was very helpful. A great experience. More

by Deb
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alex Hrabak, mechanic. Definitely ⭐️⭐️⭐️⭐️⭐️

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Nov 25, 2024

Ken Ganley Ford Parma responded

Deb, Thank you for your very kind review. Alex, Alicia, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

November 19, 2024

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Went in for an oil change and told the folks I had a nail on my tire that’s gonna fix it later and then end up fix it for me anyhow no charge outstanding work! More

by JPO62
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Ken Ganley Ford Parma responded

Thank you for the five-star rating for our service department! We appreciate your business here at Ken Ganley Ford Parma.

November 16, 2024

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Employee Rating

Great place . fast and great service I love the excellent customer service. Thanks Ken galley Ford parma More

by joannaalicea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Paul Asano, Jeremy Watson

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Nov 18, 2024

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Nov 19, 2024

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 10, 2024

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Employee Rating

I was very satisfied with my appointment. Everything was done on time. Everyone was super friendly. Service advisor, who took care of my appointment, Alicia Jeffery, was very knowledgeable an More

by Nadya
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Nov 12, 2024

Ken Ganley Ford Parma responded

Hi Nadya, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2024

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Employee Rating

Very helpful, courteous and great follow through. Alicia in Service worked to get me the best price on tires for my truck. Very knowledgeable and helpful through this process. More

by GDL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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Nov 11, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

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Employee Rating

Second time back since the change ( Bob Gillingham) I believe Ken Ganley stepped up to 100% on customer service from Alyssa customer service on the phone to the service department. Very Clean inside Wo More

by JERRYKASZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano , Who ever worked on my car Saturday. Thank you

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Nov 07, 2024

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2024

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Employee Rating

Great service and great staff that handles our car. We will definitely come back again More

by Pscoates98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Birch

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Nov 04, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Nov 06, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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