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Alicia Jeffery
Alicia Jeffery at Ken Ganley Ford Parma
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Alicia Jeffery

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
120 Reviews
4.8

120 Reviews

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120 Reviews of Alicia Jeffery

January 26, 2025

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Employee Rating

Service writer was very efficient. Work performed efficiently. Staff was very friendly. Making my appointment was effortless More

by koke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Alicia and our team were able to help, and we hope to see you again!

January 23, 2025

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Great first experience with the service department! I have found the new location for my vehicle's service work! More

by SCOTT.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Ken Ganley Ford Parma responded

Thank you, Scott! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 18, 2025

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Staff is friendly and responsive to questions asked. Dave kept me informed on my car every step of the way. More

by sschal08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Dave and for taking the time to leave us this wonderful feedback!

January 18, 2025

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Employee Rating

Service was awesome. Everything was great and handled very quickly. Would recommend dealership to everyone. More

by Overman_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza, Rich Vargo, Ken Stafford

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Jan 19, 2025

Ken Ganley Ford Parma responded

Thank you, Danny! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 11, 2025

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Employee Rating

They were very helpful and took good care of my vehicle! The service help was very helpful. I had Alicia take care of me and my vehicle it went very smoothly More

by Terri Yakubics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Ken Ganley Ford Parma responded

Terri, thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 11, 2025

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Employee Rating

Love the staff especially Alicia very friendly and knowledgeable.Live working with her . Thank you More

by kjf1rl1k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Bodi

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Jan 13, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 10, 2025

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Employee Rating

I was satisfied with the work and knowledge to help me keep my car running More

by forterri2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky

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Jan 10, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 08, 2025

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The people are always nice! The dealership is always clean and gets me out fast More

by BBERENDSEN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. Alicia and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

January 03, 2025

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Employee Rating

My cars issues are never resolved and I am being charged for work either not needed or not completed. Very unhappy with service and will not be returning. More

by PAXPANTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky

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Jan 03, 2025

Ken Ganley Ford Parma responded

We are very sorry to hear that you were unhappy with your visit(s) to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

January 03, 2025

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Employee Rating

Seriously under staffed. Car was dropped off early and service wasn’t completed on time. More

by kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 05, 2025

Ken Ganley Ford Parma responded

Hi Kim, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

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