Alicia Jeffery

It would appear nothing I requested was done. None of my recalls were done. I asked about pricing on a wheel bearing and got pricing for several other things including the wheel bearing but not t None of my recalls were done. I asked about pricing on a wheel bearing and got pricing for several other things including the wheel bearing but not the bearing itself. I was texted about problems at the dealership and informed my vehicle wouldn't be ready and they needed another day. I was also informed that they would reach out in regards to completing the recall work. Not a call. No text. Not an email. Nothing. Would not recommend. More

by jszymczuk84 Verified Customer Verified Customer

Report | Print

Honest and efficient, also very friendly. Will chose them when I decide to buy a car Will chose them when I decide to buy a car More

by anglalabaker Verified Customer Verified Customer

Report | Print

Came for a recall. Simple Fast Courteous Professional Well done Alicia was very pleasant and a pleasure to work with. Simple Fast Courteous Professional Well done Alicia was very pleasant and a pleasure to work with. More

Report | Print

We have been doing business here for more than fifteen years. Would not go anywhere else. years. Would not go anywhere else. More

by Jnixon Verified Customer Verified Customer

Report | Print

Had a noise concern with my new truck. Contacted the service department and they handled it from there without inconveniencing me in any way with their pickup and delivery they had my truc Contacted the service department and they handled it from there without inconveniencing me in any way with their pickup and delivery they had my truck diagnosed, repaired and back to me without interruption of my normal daily routine. I couldn’t be happier More

by SBIRCH2013 Verified Customer Verified Customer

Report | Print

Ganley has had my car twice in four months. The first time it was in, they told me it was a temporary fix. The problem I was having, reoccurred again. Now they’ve had my car for over a month, n The first time it was in, they told me it was a temporary fix. The problem I was having, reoccurred again. Now they’ve had my car for over a month, no communication, and no rental. It’s getting very frustrating being without a car for this long. At this point, I would not recommend Ganley to anyone for anything. More

by JMUELLER9711 Verified Customer Verified Customer

Report | Print

specified the problem and it was taken care of promptly. Had a cup of coffee while I waited. Had a cup of coffee while I waited. More

by JRMAR1 Verified Customer Verified Customer

Report | Print

Thank you Ashley and team for all the hard work into getting my car fixed I appreciate all the hard work and effort put in to make me happy again ❣️ getting my car fixed I appreciate all the hard work and effort put in to make me happy again ❣️ More

by cruiz8882 Verified Customer Verified Customer

Report | Print

The Service Department at Ken Ganley Ford in Parma is very good. I’ve had oil changes and a new battery install to major repair work (torque converter and purge/vapor mgmt. valve replacements) since th very good. I’ve had oil changes and a new battery install to major repair work (torque converter and purge/vapor mgmt. valve replacements) since the change in ownership (Gillingham to Ganley). I’m happy to report the quality of service did not disappoint … very good … from the service advisors (Dave Moga & Alicia Jeffery) to the technicians that did the work. Also Jeremy Watson (Service Mgr) was always accessible if needed. Thank you! More

Report | Print

outstanding staff was great we’ll definitely will be coming again for next oil change coming again for next oil change More

by Star Verified Customer Verified Customer

Report | Print