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Alicia Jeffery
Alicia Jeffery at Ken Ganley Ford Parma
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Alicia Jeffery

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of Alicia Jeffery

December 24, 2024

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Employee Rating

Fast and friendly service. Knowledgable in answering questions about the recall on my car. Would visit again. More

by ultimatecin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 25, 2024

Ken Ganley Ford Parma responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 21, 2024

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Employee Rating

Excellent work, professional employees, very nice reception . I was really impressed. Thanks so much for everything job done fast over my expectations 👏👏 More

by blanchato
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 19, 2024

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Employee Rating

It was a pleasure for my first oil change and check up there. Eveveryone was kind. I thank you all. More

by BUTCHMARIA1985
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Matt Newson

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Dec 21, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Maria. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Dec 22, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Dealership Rating
Employee Rating

Austin accomplished what he said he would do for me and he did, and I bought my truck and pleased with it More

by NAVYFAMILY9X
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Nick Feruito, Tracy Sapienza, Jeremy Watson

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Dec 19, 2024

Ken Ganley Ford Parma responded

It's great to hear that Austin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Dec 21, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2024

Dealership Rating
Employee Rating

As always, great service from Alicia and her mechanic! ! Kept me informed, and is a pleasure to work with. More

by DGRAY3742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 14, 2024

Ken Ganley Ford Parma responded

We are very happy to hear that Alicia and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2024

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Alicia provided superior customer service. I waited comfortably at the dealership with their complimentary hot beverage. My oil change, tire rotation and overall inspection was done swiftly. More

by SUSANRUCKY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 14, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Susan. We're glad to hear we delivered such a great experience!

December 13, 2024

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After being with BobGillinham for several years the jury is still out but so far so good. More

by tompav2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Dec 14, 2024

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Dec 15, 2024

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

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Employee Rating

I made an appointment, but when I showed up for the appointment they said I didn't have one. Then I was hungry after sitting for hours waiting for the work on my car, so I went to the vending machine. More

by MICHELEDYNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 15, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024

Ken Ganley Ford Parma responded

Hi Michele, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

December 11, 2024

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Employee Rating

Service was phenomenal. Highly recommend the service department. Everything was quick and easy. Five stars all around. More

by Junito.li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rodriguez

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Dec 11, 2024

Ken Ganley Ford Parma responded

Thank you, Junito! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 11, 2024

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Employee Rating

Great experience, everyone was really nice. Shop was clean. Great Clean George floor cover. New finish More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson , Paul Asano

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Dec 11, 2024

Ken Ganley Ford Parma responded

Thank you, Dave, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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