Ali Kamal | Page 31

Treats Women Poorly You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid a You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid and gullible when it comes to my car. I went to the service department for a flat tire on my leased vehicle. The first thing Tiffany asked me was, "coming for service? Do you have an appointment?" I replied, "no I have a flat tire (partial flat)." Her response was, "well you've ruined your tire because you drove on it..... now you need a new tire." And she walked away from me. She further adds, "and since you didn't make an appointment, you're looking at an hour and 45 minutes." I replied, "well, I don't schedule my flat tires.....and I wasn't going to stay at the Vet." (I had my 6 month old puppy with me). So I go into the waiting area with my dog and shortly afterward, Tiffany approaches me. "We can't replace just the one tire.....you need to get 4 new tires......and we only have snow tires." My response was, "I don't need 4 tires..... I'm not buying 4 tires." She STRONGLY urged 4 tires; repeatedly throughout my THREE HOUR disaster! She stated that my current tires "aren't going to last me until March" and informed me that "in order to turn in my leased vehicle that I need to buy a new set of tires." She added, "I will go ask my Sales Manager, Jamie Shea about this." She came back stating that neither she, NOR HE, knew the answer to requiring me to replace all 4 tires before lease-end. She advised ME to call Toyota Financial to find out. So I called. Of course I don't have to purchase 4 new tires!! Not required!! Then Tiffany comes back and says "I strongly advise you to get at least 2 then." I refused. She rolled her eyes. While talking with Toyota Financial, the leasing dept suggested turning the lease in early instead of purchasing tires. She gave me Jamie Shea's name as the "Lease Loyalty Representative." She advised that he would go over my options. I approached Jamie who didn't have a clue what the leasing dept explained to me. He did NOT explain options; he didnt give me the time of day! He interrupted me several times to talk to other people. When he was done wasting his time with me, he looked at MY DOG and said, "well goodbye, now!" He told me, "maybe I'll call you tomorrow." No phone call of course. I went back to the service dept to check the status of my flat tire and Tiffany AGAIN pointed out that I had not made an appointment and that "I took so long making a decision as to purchasing 1 tire, 2 tires, or 4 tires," so now I was looking at another HOUR. I had already been there for TWO. God forbid I didn't schedule my flat tire! I gave her that answer every time she told me that I didn't make an appointment. Nicely suggest 4 new tires ONCE, not FIVE times. Mention a longer wait time ONCE, not 5 times because I didn't make an appointment. We have been loyal to this dealership for over 17 years. Even having the same salesperson for those 17 years. We loved our salesperson, Ali. He had been wonderful, but in the last few weeks this dealership has left us hanging. We've been trying to make a deal for over 3 weeks. No return calls, no responses, and lack of communication between Sam Farrar, the Sales Manager, and Ali Kamal, our Salesman. Tiffany in the service department even had the audacity to ask me for "all 10's" when filling out the survey! I think NOT!! In the end, I was overcharged a disposal fee, which Tiffany promised to refund, and the Service Dept didn't bother to fill up the rest of my tires or turn off the tire pressure indicator light. I will not recommend, or return, to this dealership. We have since visited Heritage Toyota and purchased another vehicle. We were treated respectfully and with great kindness. I was treated like a second-class citizen at Handy Toyota. They have lost our business and our respect. More

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I drove 2.5 hours because of their customer service Ali Kamal was fast friendly and very helpful. Communicated via email to accommodate my difficult work schedule, gave me direct and simple answers to a Ali Kamal was fast friendly and very helpful. Communicated via email to accommodate my difficult work schedule, gave me direct and simple answers to all of my questions, worked with my budget, and got me in a vehicle that has everything I need. I shopped around and this was the only dealership that gave me very clear and direct answers on what the lease means and my buyout options at the end. I got a very competitive price on a popular vehicle. I look forward to doing business with handy and Ali in the future! More

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2019 Toyota Tacoma Very professional at Handy Toyota. Ali was able to give me a great price on my trade in and was very pleased with the discounted price on my new 2019 Very professional at Handy Toyota. Ali was able to give me a great price on my trade in and was very pleased with the discounted price on my new 2019 Tacoma. After the purchase of the Tacoma, Ali was very thorough with showing how all the options worked on the technology package before I left the dealership. Jamie was also very professional with the financials and warranty options that are offered from the dealership. Overall a great experience. More

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Excellent experience We visited Handy Toyota to look at a new Rav4. We were unsure whether we wanted to purchase or lease. Ali presented information on both options. He wa We visited Handy Toyota to look at a new Rav4. We were unsure whether we wanted to purchase or lease. Ali presented information on both options. He was very friendly and able to answer all our questions. After we decided on a lease we were told that we could complete the deal and drive the car home the same day. The service department prepped the car while we finished the paperwork. Reg the business manager even stopped by our home to pick up the title. This is the third vehicle we have purchased at Handy's. We would highly recommend this dealership. Great people to work with. More

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Purchase a new Highlander experience I've purchased a lot of new cars over the years and have experienced a huge variety of sales people. My experience with Ali Kamal was perhaps the best I've purchased a lot of new cars over the years and have experienced a huge variety of sales people. My experience with Ali Kamal was perhaps the best ever. There was no pressure to reach decisions and I felt Ali was most concerned with providing me with the best possible fit for myself and my wife. We covered several vehicles (and prices) for a period of 2 or 3 days, and always felt Ali was especially sensitive to our needs. I feel we made a good friend, and the Highlander will be only the first of many new vehicles I will purchase from him.. Six stars on a 5 star scale. More

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Another Tundra! I have purchased 3 tundras, 2 Tacomas and can honestly say that this is the first time I felt that writing a review was worth my time. Ali's attention I have purchased 3 tundras, 2 Tacomas and can honestly say that this is the first time I felt that writing a review was worth my time. Ali's attention to my wants/needs made this experience stress free and enjoyable. When time and schedules are as hectic as mine finding a dealership with employees that are as professional and honest as Handy has not been something I have encountered in the past. No high presure sales tactics, no waiting around for hours just listening to my wants, explaining the options and allowing me to pick my vehicle then assisting me in the purchase ...... Perfect!! I highly recommend Handy to anyone who is looking for a fair, honest and reasonable price vechilcle. I will be back, and just an FYI... Handy is over 100 miles from my home and I drove by numerous other Toyota dealers to get to Handy, I will be back! More

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Thank you ALi Thank you once again (car 6) from your dealership. Ali was very helpful and answered all my questions and concerns. You also have an awesome service Thank you once again (car 6) from your dealership. Ali was very helpful and answered all my questions and concerns. You also have an awesome service department. More

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New. Truck This is my 2nd Toyota Tacoma that I have bought from Handy Toyota. I ve had really good luck with my old truck. I’ve had good service with the servic This is my 2nd Toyota Tacoma that I have bought from Handy Toyota. I ve had really good luck with my old truck. I’ve had good service with the service department. Great dealer ship More

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Great experience! Extremely helpful! Entire staff is amazing. A big thanks to Norm for holding my hand and getting me to "just give them a chance" I will be forever gra Extremely helpful! Entire staff is amazing. A big thanks to Norm for holding my hand and getting me to "just give them a chance" I will be forever grateful. This is will be the only dealership I will do business with now! More

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Fantastic Experience We just got our, “certified,” Toyota Corolla two days ago. It was our first time buying from a dealer in over 15 years Handy Toyota in St. Albans made We just got our, “certified,” Toyota Corolla two days ago. It was our first time buying from a dealer in over 15 years Handy Toyota in St. Albans made it super wady. Ali Kamal was our sales person and he was great! Friendly, knowledgable, understanding and totally NOT pushy! We are so happy to be in a reliable, safe car and we appreciate all the time Ali took to make it happen for us! We highly recommend this dealer for your car buying needs. More

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