Ali Bila

I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the 172 ford inspection, I have yet to receive that form. After a few days of driving my truck the check engine light came on. I went to Murgado to figure out what was going on. When I purchased the vehicle I was given a 6 month warranty to cover issues with the vehicle. They were originally going to charge me for the inspection, but after a conversation of how I have only had the car for 2 weeks and lights are popping up, they decided to waive the inspection fee. They found that the Evap sensor needs to be replaced and the airbag sensor. This is going to cost almost $4k in which they said they will not be covering because it is not a "major engine issue." With a damaged Evap I can't get my car smogged and a faulty airbag sensor can become dangerous for obvious reasons. If they had done the 172 inspection in which they still have not given to me, these issues would have come up & most likely would have been addressed prior to placing the vehicle for sale. The salemans I worked with when buying the truck was awesome and I have no complaints with him, I have an issue with those in a higher position than him refusing to fix their mistake. Be mindful shopping here. More

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Overall good sales experience. Had the typical price negotiations so that was normal. Vehicle selection was great, seemed to have plenty of what we were looking for in every color. Had the typical price negotiations so that was normal. Vehicle selection was great, seemed to have plenty of what we were looking for in every color. Only issue would be vehicle knowledge, a few features they were not sure of and didn't know what it was equipped with. More

by police1650 Verified Customer Verified Customer

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My Service was completed in a very timely manner. They updated me several times on the progress of said service. They updated me several times on the progress of said service. More

by Chiguy2372 Verified Customer Verified Customer

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Overall very positive experience. The only criticism I had was that the process took a long time, but that was mainly because they were trying to help me out with financing and prici The only criticism I had was that the process took a long time, but that was mainly because they were trying to help me out with financing and pricing. They took care of me as a loyal Fox/Murgado customer over the years, and I very much appreciated that. More

by schaefer_matt Verified Customer Verified Customer

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Everyone i dealt with was great and made the process easy. Shout to to David, Ali, Chloe and Levern. easy. Shout to to David, Ali, Chloe and Levern. More

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It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust Maybe it takes a while for them to adjust More

by bcrossley78 Verified Customer Verified Customer

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Traded my 2017 MKZ with a 2022 Nautilus. This was the third car I am buying from this dealership (2 from Fox Ford and this one from the new owners Murgado). I gave them the car with two key This was the third car I am buying from this dealership (2 from Fox Ford and this one from the new owners Murgado). I gave them the car with two keys. They gave me only one key. When asked for the second key the sales manager refused to give it to me and asked me to pay for it. Thanks to Chappy who came up with a solution and resolved the issue. More

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