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Ali Bila
Ali Bila at Murgado Lincoln of Chicago
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Ali Bila

Finance Manager

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
13 Reviews
4.5

13 Reviews

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13 Reviews of Ali Bila

March 27, 2025

Dealership Rating
Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Assad Hamzeh, Joshua Smith, John Anderson, Michael Hedrick

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Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 23, 2025

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Employee Rating

I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. More

by vallevalentina
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Cruz Casadiego

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great buying experience!

March 03, 2025

Dealership Rating
Employee Rating

Seems unorganized. Had several issues with price, months, keys, and how long the process took. Several times the price or month of payments was changed, even after it w More

by RForeman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Avery Lawrence

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your car-buying process. We understand that transparency and efficiency are important, and we appreciate your patience. We’ll work on improving our processes to ensure a smoother experience moving forward. We’re glad you're happy with your car, though, and hope you enjoy it!

February 20, 2025

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Employee Rating

Great service dept great sales man and great car we bought and the finance mgr was excellent More

by joeinmish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, John Anderson , David Villegas

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Feb 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad you had a great experience with our service, sales, and finance teams. Enjoy your new car!

February 03, 2025

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Employee Rating

They remember you, and ask if they is anything I need. I like that. Very pleasant people to come asking for help. More

by nina3705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Kaleb Ortiz, Assad Hamzeh

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Feb 03, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that our team made you feel remembered and well cared for. It's always our goal to create a pleasant and helpful experience for our customers. We look forward to assisting you again!

January 27, 2025

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Employee Rating

Service was great. Will always return when needed. Service isn’t quick, but it’s not a long way either. Thanks! More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Sergio Olivares , Laverne

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Jan 27, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our service. While we aim to provide efficient service, we appreciate your patience and are happy to know you'll return when needed. We look forward to serving you again!

January 24, 2025

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Employee Rating

Great team, no pressure. A beautiful showroom and we felt included the whole time. A pleasant surprise for a dealership based in Chicago city limits! More

by Michael L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sergio Olivares , Dan Jocic

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Jan 24, 2025

Murgado Lincoln of Chicago responded

Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our team and enjoyed the showroom. It’s great to know we exceeded your expectations, especially in the heart of the city. We look forward to welcoming you again!

January 24, 2025

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Employee Rating

I worked with Darnisha and Jonah on this purchase. Both were friendly and not high-pressure. They both worked hard to get me the deal I wanted. More

by stephenfagula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Avery Lawrence , Jonah Tomlinson, Darnisha

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Jan 27, 2025

Murgado Lincoln of Chicago responded

Thank you for the great review! We’re so glad to hear that our team provided a friendly, low-pressure experience and worked hard to get you the deal you wanted. Your satisfaction means a lot to us, and we look forward to assisting you again!

January 13, 2025

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Employee Rating

On time picking up the car. Call when getting close and then calls when outside More

by vasquez0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence , Darnesha Johnson

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Jan 16, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad our team was punctual and kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again!

January 08, 2025

Dealership Rating
Employee Rating

It took way too long to buy a car my car was advertised cheaper on AutoTrader and was told it was a mistake More

by wrigleyfield0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Avery Lawrence , David Villegas

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Jan 16, 2025

Murgado Lincoln of Chicago responded

We apologize for the delay and any confusion regarding the pricing. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please reach out directly so we can address this and work to resolve any concerns. Your satisfaction is important to us.

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