Alfredo Villatoro

I am still fuming from this dealership! I inquired a used Lexus I saw on Car Gurus and Larry from DCH Oxnard got back to me right away. This was on a Friday and I told him that I have to work on Sat and the Lexus I saw on Car Gurus and Larry from DCH Oxnard got back to me right away. This was on a Friday and I told him that I have to work on Sat and the earliest I can come up to Oxnard is Sun am...being stationed in Oceanside, he advised me to take the train and he will pick me up from the train station. We agreed to speak on Sun am and work out the details. I called him Sun morning at 8 am after my duty and asked him if the car is still available and I'm still good to jump on a train for a 4 hour ride and to see the vehicle and he said yes with 99% certainty. Since they didnt open until 0900 and it's only 8 he was not certain if the vehicle was sold the night before but 99% that it didnt and I should be good. So I jumped on Amtrak @0908 arriving Oxnard 1330. @1138 while I was on the train, he texted me "I am so sorry. But they just sold the Lexus. I feel terrible." I texted him saying that I'm on my way to him and even called him since I couldn't believe what I just read. He replied to me"I know. I am with a client now." The least you can do is talk to me because I'm also your client! I replied to him "I guess I catch the next train back to Oceanside. I thought we already have a deal. That's just not right" and his reply "I hear you. But it is an advertised car and we cannot hold a car legally." I went and saying that not getting a deal done is part of the negotiations but not even to see or make a deal after making a trip to Oxnard is unacceptable and saying sorry over text is not right....crickets after that. So with that being sad, dont offer customers to take the train to you and not even give them a chance to see the vehicle. I mean come on!! I wasted a whole day after being on duty the day before and $68 of ticket for nothing...literally nothing, not even a test drive!! The only way that this deal was not going to happen was really something obviously wrong with the vehicle since I already committed to go there and check in hand! Come on man!!! I was locked myself once and called the locksmith but within 10 min prior to their arrival I was able to get in the house and I have the courtesy to call the locksmith to tell them I didnt need them anymore and knowing they were on their way, I paid them inconvenience fee of $20. ..and I'm the customer! Tried calling to make a complaint and after 3x manager talked to me and basically sided with the salesman. It is what it is. More

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Don’t go anywhere else!! Just leased my 5th car from DCH Audi Oxnard. Great experience. Great service. Great dealership. I get my maintenance done there too even though there’ Just leased my 5th car from DCH Audi Oxnard. Great experience. Great service. Great dealership. I get my maintenance done there too even though there’s a closer Audi dealership to my house. Just try them once and you’ll be hooked! More

by xx Sherwood Verified Customer Verified Customer

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Great service. Someone always available to be helpful I have enjoyed our 2nd experience in purchasing an Audi at DCH Oxnard. Both good experiences. I learned a lot during my buying experience, and Joe Spi I have enjoyed our 2nd experience in purchasing an Audi at DCH Oxnard. Both good experiences. I learned a lot during my buying experience, and Joe Spina was the salesman to assist me. I appreciated Damien Zegers and Ricardo Salazar to confirm the sales details and the financing. Top flight team. More

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Great buying experience! Would like express my sincere appreciation and pleasure for the recent experiences I had at Oxnard Audi. We are "first-time" buyers at Oxnard Audi an Would like express my sincere appreciation and pleasure for the recent experiences I had at Oxnard Audi. We are "first-time" buyers at Oxnard Audi and were delighted by the professional and courteous service that we received while shopping for and buying our new Q7. In particular I would like to recognize Robert Belmonte. His commitment to excellence and customer oriented service went above and beyond from start to finish. We have been looking now over a month and Robert’s customer oriented approach was truly what made this a differentiated purchase experience. Robert’s communications were timely throughout the entire transaction and did his best to ensure we understood each step of the purchase process. Getting picked up at the Train station and treating me for lunch during the employee appreciation event were nice extra touches. Also appreciated the fact that the Steve (GM), Damien, and Rene (Sales Managers). personally made sure that I am being taken care of as a valued Audi customer. Also a shout out to Alfredo for patiently explaining all the high technology features of the car. Without a hesitation, I am happy to recommend Oxnard Audi to anyone who is looking for a great car buying experience. More

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