Alfredo Dalence
Alfredo Dalence at Herb Chambers Honda

Alfredo Dalence | Page 3

General Sales Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.4
91 Reviews
4.4

91 Reviews

Write a Review

Dealership Experience

8 yrs, 3 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Honda Certified

91 Reviews of Alfredo Dalence

August 25, 2024

Dealership Rating
Employee Rating

When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2024

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 08, 2024

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Employee Rating

Nelson was very welcoming when I first arrived. He also made sure that he took care of me and that I was in and out. He was quick and very professional. #TEAMNELSON💜 More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nelson Castillo

Aug 08, 2024

Herb Chambers Honda responded

Kathy, we're delighted to hear that Nelson provided you with such efficient and professional service at Herb Chambers Honda In Boston. Thanks for the shoutout!

August 06, 2024

Dealership Rating
Employee Rating

One of the best service team members in Boston! !! I appreciate the assistance from Michelle (one of their sales associates) and also from the financial advisor who helped me. I never felt pressured More

by Sasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Tarquini , Michelle

Aug 07, 2024

Herb Chambers Honda responded

Sasha, we're delighted to hear that Michelle and our team at Herb Chambers Honda in Boston made your experience so positive. Enjoy your new 2024 Honda, and we look forward to seeing you again!

Aug 08, 2024

Sasha responded

Very much grateful for your team!!! Thank you again for your service, From a very happy customer!!!

July 29, 2024

Dealership Rating
Employee Rating

Very helpful team. I went to another dealer first and they charge a markup on all their cars. Herb Chambers doesn’t have any sort of markup so wish I went to them first More

by BDay81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fabian Garcia, Tom Pasquarella, Nick Tarquini, Nicolas Karam , Tural Bayramli, Nermi Santos

Aug 01, 2024

Herb Chambers Honda responded

Thank you for the great feedback! We're glad to hear our team at Herb Chambers Honda in Boston provided a smooth and transparent experience. Enjoy your new car, and we appreciate your support!

July 24, 2024

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Employee Rating

Great customer services I was only there for all of 12 mins customer service was amazing More

by averywoumnm3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Pasquarella, Chris Purcell, Robert Hall, Maulik Desai, Nicolas Karam , Makayla Carter-Harris, Nermi Santos, Nelson

Jul 25, 2024

Herb Chambers Honda responded

We're happy to hear our Herb Chambers Honda In Boston team provided you with an efficient experience! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!

June 12, 2024

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Employee Rating

Everyone at Herb Chambets Honda, Boston deakership is top notch! It was a great buying experience. More

by jobrien579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Makayla Carter-Harris

Jun 13, 2024

Herb Chambers Honda responded

We're delighted to hear you had a smooth experience with us. Enjoy your new ride! - Herb Chambers Honda In Boston

May 15, 2024

Dealership Rating
Employee Rating

This is my second purchased and I am very pleased with the whole process. I would like to extend my gratitude to all staff, used car manager and Tom the general manager, also Denisse was my sales person b More

by Robert Beltre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Herb Chambers Honda responded

Robert, it's great to know you had a smooth process for your second purchase at Herb Chambers Honda In Boston. We're glad Denisse and the rest of our team could assist! Thanks for choosing us again!

April 28, 2024

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Employee Rating

Sean helped me a huge amount with figuring out why my car was making this grinding sound, and finding the best budget friendly option for me to get it fixed. More

by Kiyarmicofield
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Lascelle McKenzie, Robert Hall, Sofia Cabrera , Raejon Alston, Makayla Carter-Harris, George Chandler, Jean Emile, Nermi Santos, Wilfredo Soto, Sean

Apr 29, 2024

Herb Chambers Honda responded

Hi Kiya, we're glad to know that Sean was able to assist you with your car issue at Herb Chambers Honda In Boston. We look forward to serving you again! Have a great ride!

March 06, 2024

Dealership Rating
Employee Rating

Nelson is amazing always taking care of me great customer services he always smiles well explained More

by Sherley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall, Nick Tarquini , George Chandler, Nermi Santos, Nelson

Mar 07, 2024

Herb Chambers Honda responded

Sherley, we are grateful for your review. Thank you from all of us at Herb Chambers Honda In Boston!

March 01, 2024

Dealership Rating
Employee Rating

Fabian provided me with exceptional service. He was extremely professional and polite. I had my young daughter with me at the time of purchase and he went above and beyond to make it a comfortab More

by ssshawnnasmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Herb Chambers Honda responded

Hi S S Shawnna, we're delighted to know that Fabian, Alfredo, Lascelle, and the rest of our team at Herb Chambers Honda In Boston were able to provide you with a comfortable car-buying experience. We strive for excellence in customer service and it's great to see this reflected in your visit. Enjoy your vehicle!

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