Alfonso Hernandez
Excelente customer service.
Assisted in detail to
All aspects of transaction.
Delivery of car accordingly.
Assisted in detail to
All aspects of transaction.
Delivery of car accordingly.
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by Ingrid m osorio
Aug 07, 2025 -
Walter's Mercedes-Benz of Riverside responded
Ingrid, thank you for your positive review! We are so glad that Alfonso provided you with thorough and efficient service. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Stephen Garlatta was great in helping me get a car,he was
very helpful and attentive.
very helpful and attentive.
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by Crystal Ruiz
Jun 05, 2025 -
Walter's Mercedes-Benz of Riverside responded
Crystal,
We appreciate you for leaving Stephen this stellar review! We are delighted to know that he was great, very helpful and attentive. We sincerely congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Alfonso Hernandez is the best!
All sales people should be like him. Thanks for being so patient, or always responding to my many questions, for being thorough, professional, inform
All sales people should be like him. Thanks for being so patient, or always responding to my many questions, for being thorough, professional, informative, and a good listener. Alfonso helped me lease my GLE and for years has been a great contact for support. I purchased my GLE yesterday and he came through again! Amazing experience! Thank you so much Alfonso.
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by Tee L
May 19, 2025 -
Walter's Mercedes-Benz of Riverside responded
Tee,
Providing stellar service is so important to us here at Mercedes-Benz of Riverside and we are glad that Alfonso's efforts met your satisfaction! We are thrilled to know that he is the best, so patient, responsive to your questions, thorough, professional, informative and a good listener. Congratulations on your new Mercedes-Benz GLE- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Salespeople are not friendly or even attempt to approach
you. They are play games when trying to work out a deal.
you. They are play games when trying to work out a deal.
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by Liz21704
May 06, 2025 -
Walter's Mercedes-Benz of Riverside responded
I sincerely apologize for your disappointing experience at our dealership on May 4th. Our sales team should have welcomed you immediately and negotiated transparently - not ignored you or played games.
This falls well below our standards, and I'm addressing it directly with additional staff training. I'd welcome the chance to speak with you personally at (951) 441-6182.
Thank you for bringing this to my attention. We value your feedback and hope to earn another opportunity to serve you better.
Erwin Artacho
General Manager
Mercedes-Benz of Riverside
(951) 441-6182
Alfonso Hernandez made every effort possible to get me in
my dream car. By being patient with my questions and helping me with the MB app. I would highly recommend Alfonso Hernandez to all my family and frie
my dream car. By being patient with my questions and helping me with the MB app. I would highly recommend Alfonso Hernandez to all my family and friends for their purchases.
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by sskerbelis
Apr 07, 2025 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving Alfonso this wonderful review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Alfonso provided you with 5-star service. We are pleased to know that he was patient with your questions and helped you with the MB app. We warmly congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
At 62 years of age , best car purchase experience.
I highly recommend this dealership. Thank you
I highly recommend this dealership. Thank you
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by tishat1963
Mar 17, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for leaving us this positive review and recommendation! We are happy to know that our team made your experience the best you've ever had. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Jon was an exceptional salesman who made my car-buying
experience seamless. His top-notch customer service, extensive knowledge about the vehicle, and ability to address all my concerns helped me feel con
experience seamless. His top-notch customer service, extensive knowledge about the vehicle, and ability to address all my concerns helped me feel confident and comfortable with my decision. Highly recommend call him
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by Markeithsmith
Jan 06, 2025 -
Walter's Mercedes-Benz of Riverside responded
We appreciate you for leaving Jon this spectacular review and recommendation! We are delighted to know that he was exceptional, knowledgeable, addressed your concerns and made your experience seamless. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I had the best experience buying my car with Walter’s,
the staff was so on point with every aspect of the transaction! I never have understood why it’s so difficult to purchase a car, but these guys made
the staff was so on point with every aspect of the transaction! I never have understood why it’s so difficult to purchase a car, but these guys made the experience fun and enjoyable! They were super sweet and understanding of my situation and I was driving off with my gorgeous MBZ (detailed and full tank)! Thank you Alfonso and Adam, love you guys!
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by dc91302
Dec 13, 2024 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving Alfonso and Adam this extraordinary review! We are pleased to know that they were super sweet, understanding of your situation and made your experience fun and enjoyable. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Very pleasant experience at the dealership.
Everyone was professional and they were very knowledgeable about their products.
Everyone was professional and they were very knowledgeable about their products.
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by Roland Platas
Dec 11, 2024 -
Walter's Mercedes-Benz of Riverside responded
Roland,
Thank you for leaving us this terrific review! We are happy to know that our team was professional, very knowledgeable and made your experience very pleasant. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Nate Quirino and Alfonso were both very attentive and
helpful. Nate was very responsive throughout the process.
helpful. Nate was very responsive throughout the process.
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by lizettq
Dec 04, 2024 -
Walter's Mercedes-Benz of Riverside responded
We appreciate you for leaving Nate and Alfonso this marvelous review! We are delighted to know that they were very attentive, helpful and very responsive throughout the process. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager