Alexis Brown

Initially I thought this was a great dealership until I had to deal with the other side which is service and customer relations management. Coming in I was under the impression that I had another free oil had to deal with the other side which is service and customer relations management. Coming in I was under the impression that I had another free oil change as my terrain is a 2024 when it was time to go I was met with $100 bill and being told my truck would be held hostage unless I could pay. Then I was talked to with a condescending tone by who I found out to be manager of service. She didn’t like that I expressed my feelings so when I brought up an issue with my new truck she refused to put in that service request and that issue has yet to be fixed. I did a review with gmc which led to Alexis customer relations manager calling me and saying she would get my refund for the oil change taken care of as well as my issue with my vehicle on the books and would return my call once it is handled at the end of the day at the most the following Monday well that was 3 weeks ago she still has not done what was agreed upon and refuses to answer my calls or return any voicemails requesting a call back!!! This is very disappointing I was never treated this way when I had my Honda and as much as I love my truck this experience alone has made me regret my choice to switch to a gmc vehicle. Customer service is what make or break a business and so far I have experienced horrific customer service. I definitely will not be sending anyone to them because I wouldn’t want anyone to endure the treatment that I have. Hopefully they do better in the future by all customers and potential customers! More

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The truck was misrepresented on gmc. com and listed for $65,150 but your dealership claims that it is not their fault that the truck is actually $80,000 and they made a listing mistake. I com and listed for $65,150 but your dealership claims that it is not their fault that the truck is actually $80,000 and they made a listing mistake. I wanted to buy that truck at the advertised price Marty, but Joey and Alexis refused the sale!!! More

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Went in to look at a car just didn't like it after I drove it he said hey we have one that would work great for you I said okay that's when the trouble started. The car wasn't even on the lot it was at drove it he said hey we have one that would work great for you I said okay that's when the trouble started. The car wasn't even on the lot it was at the detail shop few days later it returned. I work an hour away drove the car once shaked like crazy so I brought it back the next day was told by the salesmen the tires were cupped but it was ok to drive on them little more digging I found out cupped tires are very unsafe to drive on have never even heard that term. Upon on talking to them we walked arou.d my car cause I had a few concerns the hood was not straight and the drivers fender was peeling paint mind you this is a 2018 impala premiere that I just paid close to 20k for and it has a 580 car payment. They put me in a loaner and sent my car for repairs was told that the hood latches were comprised and had to be replaced along with the hood to be safe. Only question I have to that is why wait auto's should be inspected before selling to the public right? So fast forward over a month and they decide to cancel the loan I said yes please ps car is still in the shop. Put 500 down on my car they took out a 1k had to refund that it was a nightmare I will never buy a car from here again they made the car buying experience the worst I have ever had. I would feel safer going to a tote a note lot then buying from here. I still have a 21k open loan for this car so I can not buy another one till they decide to get this settled. Have called twice and of course no call back. If you have another choice to buy a car use it. More

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Great service/sales until they get you to sign then after you sign and buy the Service is HORRIBLE you cannot even get people to call you back. After spending money on a new vehicle you would think that the you sign and buy the Service is HORRIBLE you cannot even get people to call you back. After spending money on a new vehicle you would think that the service and how they treat their customers after the sell would be at least satisfactory. We have purchased 4 new trucks in the past with different dealerships everything has been fine even the "after care". This was the first GMC the most expensive truck with Harry Robison and it has been the absolute worst experience we have ever had. More

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Alexis, Brent, and Saralinna were all very knowledgeable and professional. They answered all our questions. and professional. They answered all our questions. More

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Best service department around! Always getting it done in a good time and has great customer service! a good time and has great customer service! More

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My wife and I just purchased a 2021 Buick Enclave from Harry Robinson. Our salesman was Rodney Jackson, who is the best I have ever dealt with. Honest and hard working! Adriana Burton made sure that we kn Harry Robinson. Our salesman was Rodney Jackson, who is the best I have ever dealt with. Honest and hard working! Adriana Burton made sure that we knew all the features in and out and answered all of our questions. These people are top notch and we will be back. A special thanks to Scott Durham for all that you did for us!! More

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Thank you Harry Robinson GMC for a great truck buying experience. Everyone was extremely helpful from the moment I reached out online about a vehicle, the test drive, working with the Finance Manager, a experience. Everyone was extremely helpful from the moment I reached out online about a vehicle, the test drive, working with the Finance Manager, and then being provided a tutorial on how to work everything in the truck. Thanks for Jacob Brown, Saralinna Wilson, Trey Creekmore, Mike Hesson, Joey Thomas, and Adriana Burton. I had several questions since buying my new truck, and anyone I have talked with has been very responsive and helpful to taking care of me. More

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I just had the absolute WORST experience with Colton Montgomery the Service advisor from Harry Robinson Buick GMC. I came in yesterday to see what was wrong with my breaks. They had me wait an hour and Montgomery the Service advisor from Harry Robinson Buick GMC. I came in yesterday to see what was wrong with my breaks. They had me wait an hour and THEN told me it was a leak in an axle and it would take them about 2 hours to fix if I wanted it done.He said my warranty would cover $800 of it and I would hAve to end up paying about $200. I wasn’t able to get it done yesterday so I scheduled an appointment for today at 10 am to get it done. They had given me a timeframe of 2 hours. It is now 2:48in the afternoon and I am still here no updates or ANYTHING. Hunter Means comes out to update someone else about their car and doesn’t even acknowledge I’m sitting there. So I ask him how everything is going with my truck. He tells me he will go check and let me know. After waiting 30 min, I finally go and check on what’s Going on and he said he was finishing up the paperwork. He’s gonna tell me I have to pay $365.00 out of pocket! Idk what changed from yesterday but if it’s such a drastic change in price, they should have at LEAST given me an update or options or SOMETHING. Then I got to talk to Alexis Brown and she helped straighten everything out. I’m so happy she was there to help us with a very stressful situation More

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Hunter Means, Jimmy Ramsey, Jon Schumacher, and Adriana Burton were fantastic to work with! We expected to be there a really long time since we were buying 2 cars, but they really took care of everything s Burton were fantastic to work with! We expected to be there a really long time since we were buying 2 cars, but they really took care of everything so quickly! Will definitely recommend them to anyone looking to purchase a new vehicle. More

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