Alexis Acosta

very nice enviroment and well stock on new cars, Alexis did great job ! clean dealership and no pushing to make a deal. did great job ! clean dealership and no pushing to make a deal. More

by garc926 Verified Customer Verified Customer

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$4600 in predatory fees. They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and preparing the car for sale, which any reputable dealership would consider a standard cost of doing business. An almost $1,300 document fee, which is especially predatory considering California’s cap is $85. Almost $600 in “electronic filing fees”, and $200 in PTA fees. When we pointed out the astronomical fees, the salesperson admitted that they price the cars lower to appear competitive and then add fees, as that’s how they make profit. To deflect, they’ll send a link to an overpriced model on another site. The key difference? That other business isn’t hiding fees. The “out the door” price that they offered was over $4,000 higher than another dealership offering the same car, with only a 5,000-mile difference. It’s not just the outrageous fees—the communication is also unprofessional. Calls and texts go unreturned. Despite salespeople ignoring follow-ups, the receptionist will reach out to see if you have questions and promise to have someone call you back, but no one ever does. Getting a call back from a salesperson can take 3-4 weeks, during which the price fluctuates, but it’s never worth the hassle or cost. This dealership is far more focused on exploiting customers with hidden fees and poor communication than on providing an honest and transparent car-buying experience. Avoid at all costs. More

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Very profesional manner with the client. At any time and solving all questioning and responding all question at a gentile way At any time and solving all questioning and responding all question at a gentile way More

by penasotol@gmail.com Verified Customer Verified Customer

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Antoanette was very helpful from the beginning making my experience at Hollywood Kia a great one. She went out of her way to make sure I received the exact model and all the accessories I asked for. I high experience at Hollywood Kia a great one. She went out of her way to make sure I received the exact model and all the accessories I asked for. I highly recommend visiting Antoinette if you’re looking to purchase a Kia. Awesome experience! More

by ek55 Verified Customer Verified Customer

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What a process it was to buy from Hollywood Kia. Momentum of buying was perfectly smooth. I was very impressed with the level of energy as soon as I entered the store. Real fine experience. Momentum of buying was perfectly smooth. I was very impressed with the level of energy as soon as I entered the store. Real fine experience. More

by Norman Lacasse Verified Customer Verified Customer

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I’ve bought many cars in my life. My experience yesterday was by far the easiest and most enjoyable I’ve ever had. I love my new Kia Sole EX! And, I look forward to keeping it well m My experience yesterday was by far the easiest and most enjoyable I’ve ever had. I love my new Kia Sole EX! And, I look forward to keeping it well maintained and problem free with the high quality staff at Hollywood Kia! More

by mrfiddle Verified Customer Verified Customer

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Easy and efficient Service. courteous staff and very helpful Comfortable place to wait. Love the resfreshments. courteous staff and very helpful Comfortable place to wait. Love the resfreshments. More

by LISAWEINGEROFF Verified Customer Verified Customer

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The financial person, Mark, convinced to go into a deal that was terrible for me. High pressure! Will never buy from this dealership again. that was terrible for me. High pressure! Will never buy from this dealership again. More

by artpeiper Verified Customer Verified Customer

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The Corporate GM spoke to me in a very disrespectful manner and the owner didn't care. Poor customer service manner and the owner didn't care. Poor customer service More

by angeltaylor0419 Verified Customer Verified Customer

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I had the pleasure of working with Alexis Acosta at Kia Hollywood on November 29th, and I must say, the experience exceeded my expectations. From the moment I arrived, Alexis was attentive, professional, a Hollywood on November 29th, and I must say, the experience exceeded my expectations. From the moment I arrived, Alexis was attentive, professional, and genuinely committed to ensuring I found exactly what I needed. What stood out most was Alexis's deep knowledge of the vehicles, her transparency throughout the process, and her ability to answer every question I had with confidence and clarity. She made what can often feel like a stressful process smooth and enjoyable. Her customer service was exceptional, and she truly went above and beyond to make sure I was comfortable and informed every step of the way. I would highly recommend Alexis Acosta to anyone looking for a seamless and positive car-buying experience. Thank you, Alexis, for your outstanding assistance! More

by hogonzalez77 Verified Customer Verified Customer

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