Alexandra Rutherford
Alexandra Rutherford at Herb Chambers Hyundai of Auburn

Alexandra Rutherford

Service Advisor

Herb Chambers Hyundai of Auburn

735 Southbridge St, Rte. 12 & 20
Auburn, MA 01501

4.7
37 Reviews
4.7

37 Reviews

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37 Reviews of Alexandra Rutherford

November 23, 2024

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Everything. Starting from the phone call, most professional all the way through to following up on the phone call on what was wrong with my car fixing everythi More

by Jrmogle
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Recommend Dealer
Yes
Nov 25, 2024

Herb Chambers Hyundai of Auburn responded

Jrmogle, we're delighted to hear about your positive experience with Herb Chambers Hyundai of Auburn! Our team is committed to providing professional service from start to finish. Thank you for sharing your feedback!

November 11, 2024

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THEY HAVE A VERY GOOD TEAMS AND SERVICE, THE FUTURE. THEY PROVIDE TO CUSTOMERS IT'S A VERY GOOD REASON TO HAVE THEM FOR More

by colonrico58
Recommend Dealer
Yes
Nov 12, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for the positive feedback! We're glad to hear that our team at Herb Chambers Hyundai of Auburn provided excellent service. We appreciate your support and look forward to serving you in the future!

October 29, 2024

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Excellent customer service! Associates are friendly, courteous, and never pushy! Always make you feel welcome at the dealership and comfortable while waiting! More

by nancystefanski
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Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco , Brittany

Oct 30, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful review, Nancy! We're honored to have you as a Herb Chambers Hyundai of Auburn customer and look forward to seeing you at your next visit. Take care!

October 22, 2024

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I asked them to remove a sticker that was smudged on the front windshield that they did not do. Also the exterior wash was poorly done as there were marks not cleaned More

by Smithrick335
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Recommend Dealer
Yes
Oct 23, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for taking the time to share your feedback. We apologize for not providing you with a 5-star experience. Please reach out to me at your earliest convenience. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Oct 23, 2024

Smithrick335 responded

Hello, Thank you for your timely response. I’m not trying to be difficult but I believe the auto department in control of detailing and cleaning should be more detail oriented. Customers pay top dollar for vehicles so maybe I just expect a higher level of satisfaction/expectation.

August 31, 2024

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Great service, very helpful and provided useful information for my realignment. Thank you so much! More

by Austin
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Recommend Dealer
Yes
Sep 03, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for the fantastic review, Austin! It was our pleasure to assist you and we hope we have the opportunity to do so again in the future. Take care! - The Herb Chambers Hyundai of Auburn Team

July 26, 2024

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Excellent services to customers. Service technicians go extra miles to explain all available alternatives to customers More

by A D
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Recommend Dealer
Yes
Jul 26, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for the kind words! We're glad to hear our service technicians at Herb Chambers Hyundai of Auburn provided excellent service and thorough explanations. We appreciate your support!

June 13, 2024

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Alex did an outstanding job she was there for me every time I had a question she answered all my questions. She’s very knowledgeable. She’s very professional everybody else that I don’t know was the same More

by bonnettem37
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Recommend Dealer
Yes
Jun 13, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful feedback! We're delighted to hear that Alex and our team at Herb Chambers Hyundai of Auburn provided such a professional and knowledgeable experience. We look forward to assisting you with your next car purchase!

June 07, 2024

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My 2019 Tuscon is currently in Oil Consumption testing. The team have been very accommodating when I bring it in. Miguel, like Jeffrey have been upfront with me as to the next step. More

by Norm
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Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Oldham , Miguel Valenti

Jun 07, 2024

Herb Chambers Hyundai of Auburn responded

Norm, we're glad to hear that Miguel and Jeffrey have been keeping you well-informed throughout this process. Thanks for sharing your experience and please don't hesitate to reach out if there's anything else we can do for you! - The Herb Chambers Hyundai of Auburn Team

May 17, 2024

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Great service and a diagnostic visit while you wait and love the clean car, apples and coffee More

by KTB
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Allen

May 20, 2024

Herb Chambers Hyundai of Auburn responded

We really appreciate you taking the time to leave Herb Chambers Hyundai of Auburn this awesome review, thank you!

May 07, 2024

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Employee Rating

It's not about service all the time it's also important to listen to your customers that's the best with Herb chambers. I highly recommend them they are always their to help. More

by Customer Feedback
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2024

Herb Chambers Hyundai of Auburn responded

Hi! We appreciate your feedback and recommendation! It's great to know that our team at Herb Chambers Hyundai of Auburn was able to provide you with the attentive service we strive for. We're always here if you need anything else in the future!

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