Alexandra Culbertson
Alexandra Culbertson at Scott Honda of West Chester

Alexandra Culbertson

HR Coordinator

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

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rated
8 Reviews
not yet
rated

8 Reviews

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Dealership Experience

4 yrs, 6 mos

Industry Experience

6 yrs, 7 mos

8 Reviews of Alexandra Culbertson

October 12, 2023

Dealership Rating
Employee Rating

The staff that work at this dealership are always so friendly and make everything easy! Very good customer service. More

by Abby Gerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Moore

Nov 14, 2023

Scott Honda of West Chester responded

Thank you, Abby, for your stars and sharing your experience with others. We value your confidence. It's the best compliment of all to know that we're your trusted service team. We look forward to welcoming you back.

April 29, 2022

Dealership Rating
Employee Rating

Do not go here if you don’t want to feel disgusting. First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and More

by Morgan
Customer Service
Price
Recommend Dealer
No
May 04, 2022

Scott Honda of West Chester responded

You’re right, Morgan; no one should be taken advantage of, and that’s exactly why we train our Advisors to clearly explain factory recommendations, upfront and honestly. Our multi-point inspection has a customer-focused purpose— to prevent future emergencies, save you money in the long run, and ensure your vehicle runs safely. Our system keeps a complete history for your vehicle and mileage, and it indicated your vehicle was due for new air and oil filters. We share this information with you so that you may choose to accept or decline recommended maintenance. We’re sorry to hear you felt pressured into a decision. That’s definitely not our intention. Rather, our goal is to advise, and our promise is thoughtful, reliable service. We absolutely appreciate your feedback. You've given us a perspective to emphasize at weekly training sessions— be totally certain our guests feel that they are making a confident decision by explaining the factory recommendations in our system. With a focus on building trust, we will improve. Thank you for sharing.

March 27, 2022

Dealership Rating
Employee Rating

Great and prompt oil change service. Advisor made us aware of other maintenance items that we need to be prepared for. More

by Chintu.bordia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis , Oswaldo Almanza, Jon Barth, Zachary Bruno, Justin Dunoff, Harlan Hanson, Anthony Harper, Kelly Hatton, Debra Hill

Mar 28, 2022

Scott Honda of West Chester responded

Hi Chintu, thanks for sharing your 5-star review! We're glad we could make your service visit quick and easy— that's always our goal! We'll be happy to welcome you back for your recommended maintenance. Until then, enjoy many happy miles :)

March 10, 2022

Dealership Rating
Employee Rating

Scott Honda is staffed with professionals who understand how to communicate with their customers. They are honest and understanding. More

by lbeaupre70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ty Smith

Mar 11, 2022

Scott Honda of West Chester responded

Thanks for sharing some 5-star compliments for our team! Communication is key. And the Scott Team understands that very well! We remain open and honest about our services so you can safely enjoy a convenient, stress-free experience with us. We're glad we could help :)

February 24, 2022

Dealership Rating
Employee Rating

Always quick, great service. Gets me in and out with no issues. I trust them. More

by Frandib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis , Oswaldo Almanza, Darlene B., Jon Barth, Zachary Bruno, Justin Dunoff, Harlan Hanson, Nate Runk

Feb 25, 2022

Scott Honda of West Chester responded

We're so happy to hear our team has earned your 5 stars and your trust! Thank you for continuing to choose Scott Honda, Frandi :) We'll be sure to always make your Service experiences quick and easy.

February 14, 2022

Dealership Rating
Employee Rating

They did an awesome job with my car and had it done earlier then except. Crystal is an awesome advisor she did a great job communicating with me and explained whatever needed to be explained. More

by Jmg11384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Rooney , Crystal Sutherland

Feb 15, 2022

Scott Honda of West Chester responded

Thanks for sharing your awesome feedback! And your 5-star compliments for our team are much appreciated :) We're glad our strong communication and expertise have earned your total satisfaction. We appreciate you!

December 28, 2021

Dealership Rating
Employee Rating

Everything about it from Sales to Service are terrific! I would highly recommend to my friends and family. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2021

Scott Honda of West Chester responded

Hi Mark, we love to hear that our team has earned your trust and that Scott has become your dealership for all things Honda. Guest service that's thoughtful and professional is the mission that unites us, so you'll feel how much our team cares whether you're shopping for your next Honda or visiting for routine maintenance. Thank you so much for sharing your 5-star compliment!

December 01, 2021

Dealership Rating
Employee Rating

Great service, people and cars!! Always a pleasurable experience at Scott Honda of west chester More

by Jml1623
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Rooney , John Bottke, Tomas Dainora, Rob Gill, Harlan Hanson, Hiep Luong, James Newton, Carlos Nunez, Clint Rupert

Dec 01, 2021

Scott Honda of West Chester responded

It's always a pleasurable experience to work with YOU! No matter which department you need, from sales to service, our team is always happy to help. Thank you so much for giving us a shout-out, we are so grateful!

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