The staff that work at this dealership are always so
friendly and make everything easy! Very good customer service.
friendly and make everything easy! Very good customer service.
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by Abby Gerber
Service Price Transparency
Other Employees Tagged:
Xavier Moore
Nov 14, 2023 -
Scott Honda of West Chester responded
Thank you, Abby, for your stars and sharing your experience with others. We value your confidence. It's the best compliment of all to know that we're your trusted service team. We look forward to welcoming you back.
Do not go here if you don’t want to feel disgusting.
First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and
First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and made the appointment. I went somewhere else to buy a Honda.
Then, I needed my first oil change and
figured I would give it another try since they're "award winning service providers" and was told an oil change and a tire rotation was going to be $129, a little steep but i needed it so whatever. Emphasized multiple times that was all I wanted. I signed the papers then last second was pressured into getting my air and engine filter replaced, told the total would be around 200, then it was $300 total. By the way the parts for the filters were $60 total and I was charged over $100 in "labor costs" for being there for 30 minutes. I'm 23 I can't really afford to randomly spend that amount of money.
I tried calling numerous times after the fact then was told I was going to speak to the general manager. Never heard anything after.
Cherry on top is that they sent me a letter to sign up for a service contract. I was completely taken advantage of being new to the area. I don't think anyone should go through that.
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by Morgan
May 04, 2022 -
Scott Honda of West Chester responded
You’re right, Morgan; no one should be taken advantage of, and that’s exactly why we train our Advisors to clearly explain factory recommendations, upfront and honestly. Our multi-point inspection has a customer-focused purpose— to prevent future emergencies, save you money in the long run, and ensure your vehicle runs safely. Our system keeps a complete history for your vehicle and mileage, and it indicated your vehicle was due for new air and oil filters. We share this information with you so that you may choose to accept or decline recommended maintenance. We’re sorry to hear you felt pressured into a decision. That’s definitely not our intention. Rather, our goal is to advise, and our promise is thoughtful, reliable service.
We absolutely appreciate your feedback. You've given us a perspective to emphasize at weekly training sessions— be totally certain our guests feel that they are making a confident decision by explaining the factory recommendations in our system. With a focus on building trust, we will improve. Thank you for sharing.
Great and prompt oil change service.
Advisor made us aware of other maintenance items that we need to be prepared for.
Advisor made us aware of other maintenance items that we need to be prepared for.
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by Chintu.bordia
Other Employees Tagged:
Wm. Mark Dennis
, Oswaldo Almanza, Jon Barth, Zachary Bruno, Justin Dunoff, Harlan Hanson, Anthony Harper, Kelly Hatton, Debra Hill
Mar 28, 2022 -
Scott Honda of West Chester responded
Hi Chintu, thanks for sharing your 5-star review! We're glad we could make your service visit quick and easy— that's always our goal! We'll be happy to welcome you back for your recommended maintenance. Until then, enjoy many happy miles :)
Scott Honda is staffed with professionals who understand
how to communicate with their customers. They are honest and understanding.
how to communicate with their customers. They are honest and understanding.
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by lbeaupre70
Other Employees Tagged:
Ty Smith
Mar 11, 2022 -
Scott Honda of West Chester responded
Thanks for sharing some 5-star compliments for our team! Communication is key. And the Scott Team understands that very well! We remain open and honest about our services so you can safely enjoy a convenient, stress-free experience with us. We're glad we could help :)
Always quick, great service.
Gets me in and out with no issues. I trust them.
Gets me in and out with no issues. I trust them.
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by Frandib
Other Employees Tagged:
Wm. Mark Dennis
, Oswaldo Almanza, Darlene B., Jon Barth, Zachary Bruno, Justin Dunoff, Harlan Hanson, Nate Runk
Feb 25, 2022 -
Scott Honda of West Chester responded
We're so happy to hear our team has earned your 5 stars and your trust! Thank you for continuing to choose Scott Honda, Frandi :) We'll be sure to always make your Service experiences quick and easy.
They did an awesome job with my car and had it done
earlier then except. Crystal is an awesome advisor she did a great job communicating with me and explained whatever needed to be explained.
earlier then except. Crystal is an awesome advisor she did a great job communicating with me and explained whatever needed to be explained.
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by Jmg11384
Other Employees Tagged:
John Rooney
, Crystal Sutherland
Feb 15, 2022 -
Scott Honda of West Chester responded
Thanks for sharing your awesome feedback! And your 5-star compliments for our team are much appreciated :) We're glad our strong communication and expertise have earned your total satisfaction. We appreciate you!
Everything about it from Sales to Service are terrific! I
would highly recommend to my friends and family.
would highly recommend to my friends and family.
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by Mark
Dec 29, 2021 -
Scott Honda of West Chester responded
Hi Mark, we love to hear that our team has earned your trust and that Scott has become your dealership for all things Honda. Guest service that's thoughtful and professional is the mission that unites us, so you'll feel how much our team cares whether you're shopping for your next Honda or visiting for routine maintenance. Thank you so much for sharing your 5-star compliment!
Great service, people and cars!! Always a pleasurable
experience at Scott Honda of west chester
experience at Scott Honda of west chester
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by Jml1623
Other Employees Tagged:
John Rooney
, John Bottke, Tomas Dainora, Rob Gill, Harlan Hanson, Hiep Luong, James Newton, Carlos Nunez, Clint Rupert
Dec 01, 2021 -
Scott Honda of West Chester responded
It's always a pleasurable experience to work with YOU! No matter which department you need, from sales to service, our team is always happy to help. Thank you so much for giving us a shout-out, we are so grateful!