Alexander Roomets

I brought my 2007 s550 to the establishment twice. The first time to reprogram my windows.job was done quickly, but when I went to pick up my vehicle, one of the color watching tail light pieces was m The first time to reprogram my windows.job was done quickly, but when I went to pick up my vehicle, one of the color watching tail light pieces was missing. I was told it was missing when I dropped the car off. But I have pictures of the vehicle 2 days prior, and the piece was still on the tail light. 2nd visit, brought my vehicle there to have the abs module programmed. Paid the bill. Got in the vehicle and noticed a 12 inches Crack in the windshield. The only problem with that is that the windshield was just installed 10 to 12 days earlier. With the companies sticker still on the windshield. I made the service agent aware of the cracked windshield. He called for the shop manager told me it was a stress fracture. Even though I was on the phone with the tech that installed the windshield. The windshield tech said that it was not a stress fracture because of where the crack was located. I was brushed off and they tried to say it was cracked when they got it. Then that it was a stress fracture. After pleading my case for at least 20 minutes I got the feeling they were determined to not take accountability for this damage. I have been told by at least 4 people, that I should have left my car there and demanded a refund for the service and not come pick the car up until the windshield was fixed. Im not sure if I was treated this way because of my color or because my car is old. I used to love coming to this business when I was working in the area. And dreamed of buying a new vehicle from them. But not any more. If anyone asks me about this service center, I would strongly suggest they go elsewhere. So disappointing. It's business practice like this that keeps little guys like me busy. Another example of big business stepping on the and dismissing the average guy. Not taking accountability for there mistake. More

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Unable to reach or speak with any service advisor. Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelli Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelling “only appointments, only appointments…”. I left feeling unwelcomed. More

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Ramesh's customer service made purchasing my car easy and enjoyable. He was attentive to every inquiry and request. The service provided all around at this dealership makes my 45 minute drive from Bowie wort enjoyable. He was attentive to every inquiry and request. The service provided all around at this dealership makes my 45 minute drive from Bowie worthwhile. More

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Liam was very knowledgeable, efficient, kind, caring, a memorable experience and excellent customer service all around from Liam and from the entire team at Euromotors Germantown! memorable experience and excellent customer service all around from Liam and from the entire team at Euromotors Germantown! More

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David has always been very helpful and responsive with my purchase of GlE. He was very thorough in answering all my questions. purchase of GlE. He was very thorough in answering all my questions. More

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Kelvin was very helpful when explaining to me about the car I was purchasing. When receiving the car he made sure everything on the car was in great shape and clean. I would definitely come back to Kelvin car I was purchasing. When receiving the car he made sure everything on the car was in great shape and clean. I would definitely come back to Kelvin for future purchases. More

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