Alexander Morris

The service advisor was Josh Choy - very good 4 stars. Would provide a 5 star rating but he needed to provide updates without customer asking multiple time. The service tech was Ruben Guitierrez. Complete Would provide a 5 star rating but he needed to provide updates without customer asking multiple time. The service tech was Ruben Guitierrez. Completed the replacement of four tires per recall, but the car came back dirty and the tires were extremely dirty. I would expect the technician or someone at Livermore Audi would at least clean the wheels. More

by mcr.fastball Verified Customer Verified Customer

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Audi took my money ($34,000) without selling me a working car!!! Here it is 6mos later with no working car from Audi. My initial purchase was the faulty Etron with outstanding safety recalls (Apr 31, 2024 car!!! Here it is 6mos later with no working car from Audi. My initial purchase was the faulty Etron with outstanding safety recalls (Apr 31, 2024). I returned the Etron within 48hrs and demanded my money and trade in car be returned to me ($34k = $18k cash and a 2019 Mercedes Coupe trade in). I was told no, by Sales Mgr. Adris. He then offered to replace the Etron with another car instead. He asked for 30 days to do it. He located and swapped 2021 Q5 premium after waiting a month in late May. The 2nd car, the Q5 swap, also failed. The 2nd car had engine failure. It is now Nov and I have no car. Audi tried to offer me another Q5 car today (Nov 3) but wanted me to pay more money. Keep in mind, AUDI CURRENTLY has $34K of my money from the initial transaction that they have not made good on. I still have no car. To make matters worse, I was asked to leave the loaner car and not offered another loaner or a "freakin" ride home. All of this and I still have no working car in exchange for my $34k. More

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Audi Livermore helped me the car of my dreams. Zamir. Alex and Dris were very helpful. Zamir. Alex and Dris were very helpful. More

by Supuu Verified Customer Verified Customer

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UPDATED from Apr & May 2024 reviews I left previously for 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me without recall disclosure or correct mileage ran 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me without recall disclosure or correct mileage range info. Turns out 1 of 2 outstanding recalls was a fire safety issue. The car was plugged in at my home! I returned the next day to request a refund and return of my trade in. I was denied by the manager Adrees. After multiple conversations, and approximately 3weeks later, he approved a swap for a different car; a 2021- Q5. I drove home on Apr 30 in a 2021 - Q5. On May 3 (4 days later) a malfunction message appeared on the Q5 dash while we were on the way back to the dealership to pick up floor mats. We immediately drove this car to their service dept & notified the service team, manager & my sales rep. We had taken pictures of the dash message and showed it to service staff, Adrees and my salesperson. My Sales rep was directed to take the car on a test run & he was not able duplicate the dash message. We were sent home without any further action, except to let them know if it happened again. On Aug 15, The Q5 car shut down completely on the freeway displaying the same malfunction messages. It had to be towed to the service dept. On Fri, Oct 12, I learned that the engine failed and the repair cost was $16k. This issue occurred slightly past the 90day warranty period but was originally reported 4days into the warranty period. Since the original report on May 3 was not logged by the service depart, the dealerships warranty people won't honor the warranty & Audi expects me to "chip in" on this massive bill. In the meantime, they have/sold my trade in car (a 2019 Merc Coupe) and kept my $18k. This purchase experience has taken more than 6mos and still has not been resolved; a total nightmare. The EV & Q5 were not as advertised. Both vehicles sold to me had issues. Turns out the manager who was in charge of fixing this debacle failed and is no longer employed there. And...I STILL don't have a car that works 6months later. This has been stressful and unethical. Although my salesperson, James De Silva, for the Q5 was exceptional in his efforts to help resolve this, management continues to make this situation worse by expecting me to pay more money for their mistakes. I have no choice but to pursue legal action to recover all the money taken from me. This is wrong. I still don't have a fair purchase from this dealership to make this right! This is just wrong on so many levels! More

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Alex was so easy to work with. No pressure which I appreciate. Entire car purchase process/trade in was easy and smooth. No pressure which I appreciate. Entire car purchase process/trade in was easy and smooth. More

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Alex was excellent throughout the process, from my first inquiry about the car I was interested in (an Audi S4) through setting an appointment, to the test drive, and then setting up the car once I chose to inquiry about the car I was interested in (an Audi S4) through setting an appointment, to the test drive, and then setting up the car once I chose to buy it. Polite, low key, friendly - I would happily recommend him to any friend interested in buying an Audi. More

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The dealership was very clean, open, and welcoming. All the staff was very positive and sociable. We made several visits and we were always so welcomed. The lot always had a vast selection and var All the staff was very positive and sociable. We made several visits and we were always so welcomed. The lot always had a vast selection and variety of new or used cars. All these factors contributed to our shopping experience. We were very anxious to continue our shopping here. Our frequent visits to this dealership, in our car purchase endeavor, lead us to our perfect find! Our first sales representative (Alex) was SO knowledgeable and informative. Everything from how the car functions to the process of how the safety features worked was explained so thoroughly and in a easy to understand way. Alex made us realize we definitely wanted an Audi. Nick then took over assisting us in our search of a used car. The patience Nick showed and genuine concern for our needs was unmatched. We felt very comfortable with him, and he was so determined to help us find exactly what we wanted. Start to finish we were so blessed with everyone who helped us in the process. Sure they want to sell a car, but their ultimate goal is to gain a loyal customer. We will definitely be buying our next car from here, and I will make it my first recommendation to my friends or family. No other dealership we visited came close to our overall experience here at Audi of Livermore. We our happy customers, but more importantly we feel like we are welcomed members of the Audi family. More

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I want to thank Nicholas for his help with our technical issues that came up earlier regarding the remote connection that needed to be reset , he was very patient with us as we're not very tech friendly. issues that came up earlier regarding the remote connection that needed to be reset , he was very patient with us as we're not very tech friendly. More

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Nick and Alex were superb in helping get me in a great car at a great price. They went above and beyond to work with my schedule and make sure the car was ready to drive off same day even for a late night car at a great price. They went above and beyond to work with my schedule and make sure the car was ready to drive off same day even for a late night sale. Overall a great experience! More

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Alex was awesome - I would definitely be coming back. He walked me through various options, showed me the cars available and gave me an honest opinion instead of trying to upsell more costly cars. He wo He walked me through various options, showed me the cars available and gave me an honest opinion instead of trying to upsell more costly cars. He won me over because of his nature and his service. More

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