Alex Zapata

Received a text on Feb 25 only after I wrote another review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on Feb. 25th I was second on the loaner list and would be ready by Thursday or Friday of that week. That’s the last thing I heard. I followed up immediately with an ask and got no response and am left waiting for work that wasn’t corrected the first time I brought car in for 5 days. My engine light is on with an engine control system warning and I have had no help or assistance to correct work they did not complete. I’d really just like to resolve this and have the work completed and be properly contacted by the service manager than to have to keep this up but I’m at a loss for how to even get in touch with someone to make this happen as Alex the service manager only reached out to me once and didn’t give me a direct number for him I haven’t had any luck in this dealership doing the job correctly. More

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this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly… and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again… and look, don't take it from me, take it from the multitude of one-star reviews…. and to the dealership, don’t even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can’t imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society…. with all that being said, I don’t hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn’t offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can’t be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it’s ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it’s not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you’ve been warned ps… take a wild guess as to whether or not my car was even washed, but it’s ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you’ll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won’t even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE More

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Been three weeks tomorrow since I’ve heard anything from Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that retu Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that returned after my service, he seemed great and assured me we’d get the car in asap and loaners would reach out as I left my car for 5 days last service then returned with it and sat for 8hrs while the part got “fixed” he had me cancel the appointment until loaners reached out and nobody has in 3 weeks time still waiting to resolve this. More

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Had a fantastic experience with the Stamford Hyundai Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me i Service Department! I came in because my driver-side headlight bulb was shutting off, and George, my service advisor, greeted me warmly and kept me informed throughout the entire repair process. His professionalism and clear communication were greatly appreciated. A special thanks to Alex Zapata, the Parts & Service Director, for the follow-up and personal introduction. It’s clear that this team values their customers and takes pride in their work. You’ve earned a loyal customer—thank you for the outstanding service! More

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I had an excellent experience at the service department! A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the p A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the process and made everything smooth and stress-free. Also, a big shoutout to Alex Zapata, the manager, for going above and beyond to get me in sooner than I expected. He was incredibly accommodating and made sure everything was handled with care. Great service all around! Highly recommend! More

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