Alex Vasquez

My service was excellent! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! More

by STACYGALINA Verified Customer Verified Customer

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Horrible customer service and they forced me to wait almost 2 hours even though I had an appointment almost 2 hours even though I had an appointment More

by amc897 Verified Customer Verified Customer

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Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More

by BRIANA.MCKELLERY Verified Customer Verified Customer

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Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More

by bradleygreen01 Verified Customer Verified Customer

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Alex's assistance was excellent and very helpful! I will come back for my next service. I will come back for my next service. More

by ALBERT THOMAS Verified Customer Verified Customer

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As a previous employee I know that SMBMW is always trying to improve in sales and customer service. I've always gotten great service from all departments. to improve in sales and customer service. I've always gotten great service from all departments. More

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Arrival and initial greeting with staff was nice. Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescend Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescending and rushed me through the process. I had simple questions regarding an oil change and he was beyond unhelpful. I then understood why the woman before me was upset. Javier on the other hand with the Uber and Loaner program was VERY helpful and nice. Was able to answer questions politely and seemed to have a willingness to assist. Please train Alex on soft skills. To have a customer facing role and an attitude like his is very unpleasant! More

by SBUDDENSIEG Verified Customer Verified Customer

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Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

by SREERAM44 Verified Customer Verified Customer

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Fantastic service from advisor (Alex), to mechanic (Victor), service manager, and porter. Quick, provisional, and very helpful. (Victor), service manager, and porter. Quick, provisional, and very helpful. More

by SEF0 Verified Customer Verified Customer

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Gary and the used car manager were incredibly patient and accommodating. I would recommend to everyone accommodating. I would recommend to everyone More

by MATTGEZALYAN Verified Customer Verified Customer

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