Alex Vasquez

Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

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the dept did the work quickly and I didn't have to wait long that was great long that was great More

by DIANEDICOOPER Verified Customer Verified Customer

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Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

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Brought the car in on a Tuesday with a promised pick up on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completel on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completely unorganized. Service technician was unresponsive and hard to get a hold off, took several calls to get responses and none of them were definite. All in all a week total to get the car back for an inspection. Very frustrated, can't recommend that dealer, they used to be much better in the past. More

by Anonymous Verified Customer Verified Customer

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My service was excellent! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! More

by STACYGALINA Verified Customer Verified Customer

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Horrible customer service and they forced me to wait almost 2 hours even though I had an appointment almost 2 hours even though I had an appointment More

by amc897 Verified Customer Verified Customer

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Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More

by BRIANA.MCKELLERY Verified Customer Verified Customer

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Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More

by bradleygreen01 Verified Customer Verified Customer

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Alex's assistance was excellent and very helpful! I will come back for my next service. I will come back for my next service. More

by ALBERT THOMAS Verified Customer Verified Customer

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Arrival and initial greeting with staff was nice. Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescend Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescending and rushed me through the process. I had simple questions regarding an oil change and he was beyond unhelpful. I then understood why the woman before me was upset. Javier on the other hand with the Uber and Loaner program was VERY helpful and nice. Was able to answer questions politely and seemed to have a willingness to assist. Please train Alex on soft skills. To have a customer facing role and an attitude like his is very unpleasant! More

by SBUDDENSIEG Verified Customer Verified Customer

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