Alex Valentin
Alex Valentin at Genesis of Naples
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Alex Valentin

Service Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4 Reviews
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4 Reviews

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4 Reviews of Alex Valentin

May 08, 2025

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Employee Rating

I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces More

by Monthly Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Ruis

May 03, 2025

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Employee Rating

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2025

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 20, 2025

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Always friendly and willing to help. I’ve been very satisfied with everyone I’ve met. More

by A1UDREY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Genesis of Naples responded

Thank you for stopping by to leave Genesis of Naples a wonderful review!

February 20, 2025

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Employee Rating

I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do More

by shelagj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 20, 2025

Genesis of Naples responded

Shelagj, I apologize for the inconvenience with the emails. This isn't the experience we want our customers to have, and I'm sorry for any frustration caused. Please reach out directly so we can address this issue promptly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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