Alex Schmidt

Patrick is the best! I was upfront about my credit history and he took really good care of me. Really great guy with exceptional customer service. Put me in a fully loade I was upfront about my credit history and he took really good care of me. Really great guy with exceptional customer service. Put me in a fully loaded GMC! Thank you Patrick & Suntrup! 𝐔𝐩𝐝𝐚𝐭𝐞!!!! in August this vehicle randomly began shutting down and eventually it wouldn’t turn over at all. I had it towed home. It randomly turned over and I was able drive it to the service department at the dealership on 9/3/2024 (my appointment date). On 9/5/2024 I called them to get an update on my vehicle. I was told they needed to figure out if I was under warranty first, which I am. I called them back again on 9/7/2024 to receive an update only for them to tell me service is closed on the weekend. When I finally spoke with them Monday I was told I had a warranty and my fuel pump module needed to be replaced. They stated the part was ordered and it would be covered by the warranty. I inquired a loaner vehicle in the mean time due to work and transportation to get my children to school (they have no buses in their school district). I was told the loaners cost $35 a day and I would have to check with that department. They stated there were no loaner vehicles available and I would have to call back. A few days went by and I check back in on the update of the 2020 gmc terrain and was told there was no eta on when the part would be in but that it was ordered. A couple more days passed again I inquired about a loaner vehicle and was told I would have to put on a wait list and my warranty only covers 1 day and it would be an additional $45 a day. Every time I call to check on the vehicle they say the part is on back order and it’s nothing they can do for me. I reached out to Patrick through email and he stated he escalated my situation, twice no one from his department got back with me. Now it’s going on 2 months and I still have not been offered at least a loaner vehicle for the inconvenience. I spend more money ubering and getting rides just to get my child to school and myself around while still expected to pay for a vehicle I can’t drive. This entire experience has been a living xxxx! I have been patient and understanding but I don’t wish being treated like this by a company on anyone. I saved up 3k and gave them my hard earned money to only to be played in the end. Suntrup dropped the ball and has yet to pick it up! More

Report | Print