Alex Ruiz
Alex Ruiz at Ken Garff Honda Riverdale
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Alex Ruiz

Service Advisor

Ken Garff Honda Riverdale

950 W Riverdale Rd
Ogden, UT 84405

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4.7
260 Reviews
4.7

260 Reviews

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260 Reviews of Alex Ruiz

March 08, 2025

Dealership Rating
Employee Rating

Thanks to Kyle and the whole team for quick service. Also driver Lizzy is a hoot and help get me through my dead battery day. Thanks! More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 28, 2025

Dealership Rating
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Rick and Josh always take good care of me and my Honda. I've owned 5 new Hondas and all of them have been purchased and serviced at Garff. More

by R.HANS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 17, 2025

Dealership Rating
Employee Rating

Since my oil change, when my engine warms up and I’m using the heater, the air coming into my car smells like burning oil. They must have spilled oil in the engine. It has not been great More

by ANDREWECLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2025

Ken Garff Honda Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

February 16, 2025

Dealership Rating
Employee Rating

Needs Major improvement has a Hostile customer facing environment very much who you know or your not worth the time Prices change without warning and can't be explained even by management also if you don More

by showersjohn12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2025

Ken Garff Honda Riverdale responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Joey Burns, General Manager joeyb@kengarff.com

February 16, 2025

Dealership Rating
Employee Rating

Awesome customer service, informative, honest and fair. I will return there for future del sol service. More

by rtonto64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Youngdell

Feb 19, 2025

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 31, 2025

Dealership Rating
Employee Rating

When I’ve had my vehicle serviced the crew have always answered my questions, patient and courteous. More

by gloria_gd
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Martinez , Lizzy Lawrence

Feb 04, 2025

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 29, 2025

Dealership Rating
Employee Rating

I traveled from Wyoming ,they got my car in right away and called an uber for us. It was done on time. He went over the multi point inspection and explained everything to me. The shuttle was very nice and More

by dlrs_quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell, Frank Perez

Jan 31, 2025

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 15, 2025

Dealership Rating
Employee Rating

Great experience. Fantastic staff. They keep me informed during the entire process. I highly recommend this dealership More

by dhchecketts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Ken Garff Honda Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

December 28, 2024

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Employee Rating

Great service. I have been a customer for 15 years. Always happy with my experiences. More

by chelseamonson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 22, 2024

Dealership Rating
Employee Rating

Tried to get other Honda in for an oil change but service wouldn't do it. Card is only good on one car. That's ridiculous. A Honda is a Honda. So I have 2 more oil changes but can't use them because I only More

by ceschrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Ken Garff Honda Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

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