Alex Roberts

. Completely disappointed it the level of service and will probably never come back and will certainly warn all my friends about the technical level of your technicians. Group as a whole had no clue ho will probably never come back and will certainly warn all my friends about the technical level of your technicians. Group as a whole had no clue how to fix my break issue and actually let Me drive away With all kinds of break warning going off. Complete lack of concern for my safety. Had no idea how to reset the brake actuator’s on my truck. Told me they were both bad and that they needed to be replaced,. They did no bench test nor did they have any proof that they were bad they just told me this and thought I would agree to the repair. Another $850 on top of the 1400 I had just paid. I brought the truck home bench tested the brake actuators both actuators tested out fine. Ok J y All it took was putting the truck into brake service mode. And all warnings went away. 1400.00 repair and the original problem, resurfaced after only on week. Very dissatisfied with the technical level of service that I was shown, management needs to do a better job making sure that the technicians actually fix the problem that the customer had. Not just try to sell them a bunch of parts that may or may not have fixed the issue in the first place. Not to mention they were trying to sell me brake actuator’s that I did not need at a price that was nearly 3 times the Cost as one of our local parts distributors. More

by Mike Verified Customer Verified Customer

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Alex was amazing! He got my truck in quickly, they had the part in stock, and they delivered my truck back before the end of the business day. I’ll never take my truc He got my truck in quickly, they had the part in stock, and they delivered my truck back before the end of the business day. I’ll never take my truck to another dealership! More

by bap1979 Verified Customer Verified Customer

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Alex did a great job. He was professional and got the job done quickly and efficiently. I have and will continue to refer you. He was professional and got the job done quickly and efficiently. I have and will continue to refer you. More

by Julie Mann Verified Customer Verified Customer

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This dealership needs new mechanics, they left oil cap off my car ended up getting new motor, parts went bad took to shop, they missed it and just did a software update. I will never take my car back ther off my car ended up getting new motor, parts went bad took to shop, they missed it and just did a software update. I will never take my car back there to get worked on! More

by Becky.swindall Verified Customer Verified Customer

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Alex was easy to deal with and got back with me on the repair estimate repair estimate More

by Lindsay Verified Customer Verified Customer

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When . The reason for our visit was my truck was showing the deaf flute had issue and you all got it. Corrected within a matter of a few hours we pulled int The reason for our visit was my truck was showing the deaf flute had issue and you all got it. Corrected within a matter of a few hours we pulled into your dealership, it was some of the best customer service I’ve ever seen at a Ford dealership the personnel or all professional and I would recommend anybody else to go back there and I will if I’m in that area too to talk to him about possibly a new truck someday Thank you More

by Mememe Verified Customer Verified Customer

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I dropped by because I got an email from ford about my airbags not working properly. I was greated immediately and was in and out in about 20 minutes granted it was a Wednesday morning and they were not b airbags not working properly. I was greated immediately and was in and out in about 20 minutes granted it was a Wednesday morning and they were not busy at all. My airbags had somehow disconnected when my husband put the seat covers on. I had a great experience at this ford dealership and plan to go back for any additional needs for my truck. More

by Ashley_vickers Verified Customer Verified Customer

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Warranty repairs done very quickly. The appointment that I set up was very to do. The appointment that I set up was very to do. More

by Richard Nix Verified Customer Verified Customer

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I had an issue that is still on going with my car that I took it in to be looked at. They did not fix and said they would call me back to bring it in when they got a loaner. I called back several time alway took it in to be looked at. They did not fix and said they would call me back to bring it in when they got a loaner. I called back several time always being told no loaners were available and now my 90 day warranty has lapsed and my car still has issues More

by nflore1024 Verified Customer Verified Customer

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They was very helpful and treated me with the most respect and the job got done at a decent time respect and the job got done at a decent time More

by robertruhter5 Verified Customer Verified Customer

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