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Alex Rivas

Overview Reviews (8) Inventory (245)

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Alex Rivas

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Alex Rivas

Used Car Director

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.0

8 Reviews

Overview Reviews (8) Inventory (245)

4.0

8 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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8 Reviews of Alex Rivas

April 03, 2025

Dealership Rating

Employee Rating

I like the environment, everyone is welcoming and helpful and look for ways to help you. and look for ways to help you. More

by ckmcguire

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adrian Alvarez, Evan Winje, Branden Cole

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Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to leave our team this kind review and for highlighting our team and their dedication to customer satisfaction. Best Regards, Sassha Motz General Manager

March 25, 2025

Dealership Rating

Employee Rating

George is the best service advisor I have ever dealt with at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. More

by APedraza415

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Connor Brandtman, Ty Crews, Montana Boone, George Haslerig

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Apr 03, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that George provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

March 22, 2025

Dealership Rating

Employee Rating

Honda always provides great service. The process is always efficient. My rep is awesome. Appreciate the great service. The process is always efficient. My rep is awesome. Appreciate the great service. More

by travelexpert1

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia

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Apr 03, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. We look forward to seeing you at your next visit. Best Regards, Sassha Motz General Manager

March 11, 2025

Dealership Rating

Employee Rating

Service dept is great and very dependable, hats off to David & Alfredo! That said, Alex Rivas in the Management team is the reason I will never purchase a vehicle from this dealership again. Again, David David & Alfredo! That said, Alex Rivas in the Management team is the reason I will never purchase a vehicle from this dealership again. Again, David and Alfredo in the Service department are outstanding! More

by jmilbourne

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante, David McKee, Branden Cole

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Mar 13, 2025 -

Germain Honda of Surprise responded

We thank you for your continued business and trust in our service department. Your service loyalty means so much to us all. Should you ever feel like giving us another opportunity to earn your sales business Tracy or myself would be honored to personally assist you. Until next time, we wish you safe travels. Best Regards, Sassha Motz General Manager

March 04, 2025

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Employee Rating

Alfredo & Dave are excellent, been going to them for years. It's a shame their sales department doesn't offer great customer service like the Service Dept. years. It's a shame their sales department doesn't offer great customer service like the Service Dept. More

by jmilbourne

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante, David McKee

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Mar 04, 2025 -

Germain Honda of Surprise responded

We appreciate your business and kind words about our service department. We are sorry you have not enjoyed the same level of service from our sales team. I'm always happy to discuss any concerns you may have. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

January 24, 2025

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Employee Rating

Alex and the team are great to work with Great customer service Finance team also was great to so try k with service Finance team also was great to so try k with More

by mannyuchida

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: George Bell, David McKee, Phoenix Wiggs

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Jan 28, 2025 -

Germain Honda of Surprise responded

Our team works hard to ensure a positive experience at every touchpoint. Thank you for sharing. Best Regards, Sassha Motz General Manager

December 31, 2024

Dealership Rating

Employee Rating

It is always clear in there the staff is always courteous definitely would go back there! definitely would go back there! More

by mswashi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Dec 31, 2024 -

Germain Honda of Surprise responded

We appreciate you taking the time to share your recent service experience with us here at Germain. See you down the road. Best Regards, Sassha Motz General Manager

November 04, 2024

Dealership Rating

Employee Rating

Customer service cantered Helpful Seamless Detailed Efficient Friendly Thorough Experts Follow up Makes buy car easy Detailed Efficient Friendly Thorough Experts Follow up Makes buy car easy More

by Drzana14

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terry Matteson

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Nov 04, 2024 -

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for choosing Germain. We wish you many safe and happy miles in your new Honda. Best Regards, Sassha Motz General Manager

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