Alex Ramirez
Alex Ramirez at Walter's Mercedes-Benz of Riverside

Alex Ramirez

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.9
563 Reviews

When you stop in to Walter's Automotive for service on your Mercedes-Benz you may have met Alex. He is one of our talented pool of service advisors that are here to make sure your car is serviced correctly, efficiently and to your satisfaction. He is also Master Certified for Mercedes-Benz. Alex stays very busy here at work so when he gets time off he spends it having fun typically hiking, shooting, riding motorcycles and driving cars. He is also a sports guy and follows the Kings, Yankees and Celtics. Give him a Mercedes-Benz to enjoy on his day off and he would choose a SL65 AMG Black Series. Make it a point to introduce yourself the next time you are in.

4.9

563 Reviews

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563 Reviews of Alex Ramirez

January 29, 2025

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Employee Rating

Kelly Sandefur is The best! ! She listens to you and makes sure all of you vehicle issues are addressed !💕💕 More

by Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2025

Walter's Mercedes-Benz of Riverside responded

Taylor, We appreciate you for leaving Kelly this stellar review! We are delighted to know that she listened to you, made sure all of your vehicle issues were addressed and is the best. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 25, 2025

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This is a very customer friendly establishment. My Service Contact, Alex Ramirez, is always friendly, helpful and thorough in discussing my vehicle. He anticipated my need for a loaner vehicle. More

by dpdq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Walter's Mercedes-Benz of Riverside responded

Providing quality and efficient service is so important to us here at Mercedes-Benz of Riverside and we are glad that Alex's efforts met your satisfaction! We are thrilled to know that he is always friendly, helpful and thorough in discussing your vehicle. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 23, 2025

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This is the best Mercedes dealership in Inland Empire area. The service department is most professional with high customer care. Service advisor Mr. Alex Ramirez always goes above and beyond in assisti More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Walter's Mercedes-Benz of Riverside responded

Arun, We appreciate you for leaving Alex this stellar review and recommendation! We are delighted to know that he went above and beyond to assist you with your needs as always. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 15, 2025

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Great service. Great customer service, very polite. However, someone there, drank in my car and spilled some drink on the pad/ buttons and the buttons are now stick More

by Janet or Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team was very polite, did a great job and provided you with great service. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 01, 2025

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Employee Rating

Walter’s Mercedes is the best Mercedes dealership hands down. They are professional dealership with utmost care for customer care. My service advisor Mr. Alex Ramirez went above and beyond to take care o More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Walter's Mercedes-Benz of Riverside responded

Arun, We are grateful for you leaving Alex this wonderful review and recommendation! We are pleased to know that he went above and beyond to take care of your car service needs. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 26, 2024

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Employee Rating

Always apleasure dealing with Alex and his team at Walter's Benz. Fast, friendly service always depend on. Keep up the Nice work More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2024

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, Thank you for leaving Alex this amazing review! We are happy to know that he was a pleasure to deal with and always provides you with fast and friendly service. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 03, 2024

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Employee Rating

Since 2017 I have been servicing our vehicles with Walters Mercedes-Benz and have found the work performed has always been of the highest quality. The service representatives place the customer first More

by jkozma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Walter's Mercedes-Benz of Riverside responded

Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he put you first and made sure you were satisfied with the work completed on your vehicle. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 20, 2024

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Employee Rating

Highly qualified and knowledgeable staff at all levels. Working with Alex Ramirez provides me with the assurance that my service on any vehicle I bring in will be performed in a timely manner and to the hi More

by jkozma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving Alex this stellar review! We are delighted to know that he was knowledgeable, is highly qualified and he performed the work in a timely manner. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 29, 2024

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Employee Rating

Most professional and highly recommended Mercedes dealership in the Riverside area. They always sought out to provide the best service for their clients. More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Walter's Mercedes-Benz of Riverside responded

Arun, Thank you for leaving us this terrific review! We are happy to know that our team was professional and took care of your automotive needs while providing you with the best service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 29, 2024

Dealership Rating
Employee Rating

Alex is one of the most comprehensive and competent service advisors in the industry. He make me and my families experience worth while, every time. More

by IDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Walter's Mercedes-Benz of Riverside responded

Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he was comprehensive, competent and made your experience worth while every time. We appreciate your continued business and look forward to serving you again in the future when the time comes! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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