Alex Ramirez
Alex Ramirez at Walter's Mercedes-Benz of Riverside

Alex Ramirez

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.9
555 Reviews

When you stop in to Walter's Automotive for service on your Mercedes-Benz you may have met Alex. He is one of our talented pool of service advisors that are here to make sure your car is serviced correctly, efficiently and to your satisfaction. He is also Master Certified for Mercedes-Benz. Alex stays very busy here at work so when he gets time off he spends it having fun typically hiking, shooting, riding motorcycles and driving cars. He is also a sports guy and follows the Kings, Yankees and Celtics. Give him a Mercedes-Benz to enjoy on his day off and he would choose a SL65 AMG Black Series. Make it a point to introduce yourself the next time you are in.

4.9

555 Reviews

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555 Reviews of Alex Ramirez

October 29, 2024

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Employee Rating

Most professional and highly recommended Mercedes dealership in the Riverside area. They always sought out to provide the best service for their clients. More

by Arun Gupta
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 30, 2024

Walter's Mercedes-Benz of Riverside responded

Arun, Thank you for leaving us this terrific review! We are happy to know that our team was professional and took care of your automotive needs while providing you with the best service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 29, 2024

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Alex is one of the most comprehensive and competent service advisors in the industry. He make me and my families experience worth while, every time. More

by IDC
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Walter's Mercedes-Benz of Riverside responded

Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he was comprehensive, competent and made your experience worth while every time. We appreciate your continued business and look forward to serving you again in the future when the time comes! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 29, 2024

Dealership Rating
Employee Rating

Highly recommended and professional dealership in Riverside area. Service consultant Mr. Alex Ramirez always goes above and beyond to ensure complete customer service. He is a motivated service spe More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Walter's Mercedes-Benz of Riverside responded

Arun, We are grateful for you leaving Alex this stunning review and recommendation! We are thrilled to hear that Alex took incredible care of you. We are pleased to know that he always goes above and beyond for you to ensure complete customer service. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 03, 2024

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I received the best service from Alex! ! He is extremely thorough and reviews every detail of your car. Extremely professional and timely. Thank you Alex! More

by clarkclarkam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Walter's Mercedes-Benz of Riverside responded

Clark, Providing immaculate and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad to hear that Alex's efforts could meet your satisfaction! We are thrilled to know that he was extremely thorough, professional and timely. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 02, 2024

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Alex Ramirez provided excellent service as did all of Walter’s while i was at the dealer More

by rdrobek
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ross Geiger

Oct 03, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this incredible review! We are glad to hear that Alex took top tier care of you and your automotive needs. We are happy to know that he provided you with excellent service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

August 10, 2024

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Alex Ramirez, and his team at Walter's Mercedes-Benz are amazing. Rental car ready, no hassle to get the bigger rental car. Are familiy suv is repaired now. More

by RAMIREZ
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 12, 2024

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, We are grateful for you leaving Alex this wonderful review! We are thrilled to hear that Alex took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was amazing. We hope to have the opportunity to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

August 06, 2024

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Walter’s Mercedes Riverside is the best dealership in the Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedicat More

by A. Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Walter's Mercedes-Benz of Riverside responded

A Gupta, We are grateful for you leaving Alex this stunning review! We are thrilled to hear that Alex took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that he treated you with the utmost courtesy. We hope to have the opportunity to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 28, 2024

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Employee Rating

Walter's Mercedes has always gone above and beyond with customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to ser More

by Tina T.
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JR Rodriguez, Michael Ramos

Jul 29, 2024

Walter's Mercedes-Benz of Riverside responded

Tina, We are grateful for you leaving Michael this extraordinary review! We are thrilled to hear that Michael took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he kept you informed on everything with your car. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 18, 2024

Dealership Rating
Employee Rating

Every time I come to Walter’s, my service advisor Alex Ramirez takes very good care of me as if I’m one of his family member. He’s up front and never misleads me. He keeps me informed. Excellent employee. More

by Ymecoach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this amazing review! We are glad to hear that Alex took exceptional care of you and your automotive needs. We are happy to know that he was upfront, never mislead you and kept you informed. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 11, 2024

Dealership Rating
Employee Rating

Alex is great, always gets my car in and out smoothly. The wait is never outrageous. Great customer service and very knowledgeable. Thanks Alex and Mercedes Riverside!!! More

by jaimina2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Ramos

Jun 12, 2024

Walter's Mercedes-Benz of Riverside responded

Jaimina, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he always gets your car in and out smoothly and we are glad that he was very knowledgeable. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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