Alex Montes | Page 4

Our salesperson John helped us as soon as we arrived. He wasted no time bringing the vehicle around for us to see and then test drive. He was knowledgeable and we did buy the car after some negotiation. He wasted no time bringing the vehicle around for us to see and then test drive. He was knowledgeable and we did buy the car after some negotiation. More

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I had a great experience at Toyota Herb Chambers in Auburn! Jack Regan was my salesman and did a great job helping me through the process. I purchased a 2025 RAV4 XSE, beautiful car and exactly what I Auburn! Jack Regan was my salesman and did a great job helping me through the process. I purchased a 2025 RAV4 XSE, beautiful car and exactly what I wanted. There was a little wait due to availability, but it was worth it. Also special thanks to Dhimitri Lako, TJ Schoener, and Alex Montes, the sales managers, who really pulled things together for us and got us a great deal with better pricing, warranties, and protection plans. They also gave me an amazing trade value for my vehicle, which I couldn’t have gotten elsewhere. Overall, couldn’t have asked for a better experience! More

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Lance Montigny was an incredibly helpful, kind, and communicative salesman. Throughout the whole process he kept me updated on what was happening up until the day I picked up my car. His manager Alex M communicative salesman. Throughout the whole process he kept me updated on what was happening up until the day I picked up my car. His manager Alex Montes was very helpful as we closed the deal and finished the sale as well as checking in on the day I went to pick up my vehicle. While the people were great, I will say the detailing done on my used vehicle left a lot to be desired. And I got the glass coat for the car, however they coated over some watermarks so there’s that. But they did a fantastic job repainting the bumper and taking out some small dents. Overall I am very happy. More

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Professional and helpful…delivered the car quickly and in perfect order…would definitely buy again from Herb Chambers. perfect order…would definitely buy again from Herb Chambers. More

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Everyone that I dealt with was respectful and I appreciated that. I would recommend Herb Chambers. appreciated that. I would recommend Herb Chambers. More

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I mentioned Kennedy was great to work with and the sales manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future More

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Bought a Rav4 in February and now a Camry and all can say is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recomme is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recommend and be back for future purchases! Thanks guys your the best! More

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Great customer service. Everyone was very helpful and answered all of our questions without any confusion Everyone was very helpful and answered all of our questions without any confusion More

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Maxwell was a fantastic sales rep. He worked with us to find the best plan for my partner and I and was very personable. The fact that Maxwell came into the office on his day off went He worked with us to find the best plan for my partner and I and was very personable. The fact that Maxwell came into the office on his day off went far beyond customer satisfaction and we greatly appreciate it. You can tell Maxwell cares about his customers and is willing to do anything he can to ensure customer satisfaction. Alex was also great, and we appreciated him stepping in to help while our sales rep was off. As for the dealership as a whole, we would’ve appreciated better communication about any issues that were arising regarding paperwork. I understand mix ups happen and things fall through the cracks. It was unfortunate we had to call the dealership to find out about these issues rather than the dealership contacting us directly. I understand that our sales rep was off and not in the office, and it would’ve been great if someone else could’ve have overseen his customers while he was off. It seemed the dealership prioritized customer feedback before receiving our car versus trying to resolve an issue that came up with our paperwork so we could get our car. Part of customer satisfaction is open communication and we would’ve greatly appreciated it. We understand why our sales rep had not contacted us - because it was their day off - and thought someone else from the dealership would follow up. We wouldn’t expect anyone on their day off to continue working as that does not seem fair. We felt Maxwell and Alex did their part, and would’ve appreciated the dealership working together on this matter. Again, can’t emphasize enough how great Maxwell was and hope your sales representatives can get more team support around helping their customers in the future. More

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My experience was variable. I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the s I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the salesman who approached me who did not listen to a word I said. He continued on his path as a pushy salesman. If I knew his name I would not even rate him. Walter witnesses the entire encounter and saw how disappointed I was and apologized for my experience. He took the time to ask me what I was looking for and how he could help. I went back the next day (3rd time at this dealership), only to deal with Walter himself, He was kind and work very hard to understand my needs. In the end I was very happy with Walter and my vehicle. A shout out to Dimitri who pushed along the delivery after I called him explaining that I was told I could not collect the vehicle for 4 days later. The vehicle was less than 30 miles away and the manager on site did nothing to make it happen. I sent an email to the other manager Daniel Bortolussi who didn't even respond. The guy that offered the extended warranties was extremely pushy and did not listen to a word I said, he continued pushing and rearranging his sentences to convince me to purchase something. Other people along the way with phone calls and such were very nice and approachable. I have not had a full experience with the service department. Let's hope they listen and take care of my vehicle as if it was their own. I would recommend this dealership but would suggest, if you don't click with the salesman, you are with, find someone else who is willing to listen. Walter was awesome! More

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