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Alex Madrigal
Alex Madrigal at Norm Reeves Honda Superstore West Covina
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Alex Madrigal

Service Assistant

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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3 Reviews
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3 Reviews

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3 Reviews of Alex Madrigal

August 26, 2023

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I made an appointmemt to go to the maintenance center at 8/26 am 8 clock.around 9 clock,they informed me that I would not be able to pick up the car until 3 clock in the afternoon,I offered to give me a spa More

by rubbish serice
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 29, 2023

Norm Reeves Honda Superstore West Covina responded

We're sorry to hear that you were disappointed with your experience at our service center. We understand that your time is valuable and we would like to opportunity to speak with you about this matter. When it is convenient, please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com to discuss this.

Aug 29, 2023

rubbish serice responded

Honda has adopted a recall program, which is great for consumers, but it's very frustrating to have owners wait seven hours for repairs with no pre-planning measures, and I don't know anyone who can fix it in a good way What about a seven-hour wait at a repair center on a Saturday? What is the significance of your recall? Only the car is considered, but what about the driver? Will I consider Honda when I buy a car in the future? These are all questions you should consider!

July 28, 2023

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Everyone is so friendly here! This was my second car leasing from them and I'm so happy I went with this dealership again! Jimmy was very nice and got me a great deal - wayyyy bet More

by christinepark12
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Tang, Amer Dababneh

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Jul 31, 2023

Norm Reeves Honda Superstore West Covina responded

Christine, thank you for taking the time to share your experience with us! We greatly appreciate your kind words and are thrilled to have provided you with exceptional service. If you ever need any further assistance or have any questions, please reach out.

May 01, 2023

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Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better More

by Nismoz603
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Trinity Guzman, Octavio Cortes, Jose Alvarez

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May 02, 2023

Norm Reeves Honda Superstore West Covina responded

Thank you for this feedback for our team, both positive and negative feedback are necessary for growth, and we appreciate you taking the time to share your experience.

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