Alex Koumarn | Page 3

I got a great car, but that's more due to Acura's standards than the dealership. Here are some of my "meh" moments. -my salesman was obviously new and wasn't very knowledgable about my car -the w standards than the dealership. Here are some of my "meh" moments. -my salesman was obviously new and wasn't very knowledgable about my car -the wait to get the papers signed was really, really long. I know it was a holiday weekend, but you would have thought they'd have had more people working. He also wasn't very friendly -when I picked up my car, I had to wait over an hour (yes, HOUR) even though they knew I was coming and there were no other customers at the dealership -I called back about 3 weeks later about something that wasn't right with the car (which I was told I could do for 30 days) and the gentleman on the phone was beyond rude. I think he figured that I wasn't going to be making him a commission and my check already cleared so he could be dismissive and it wasn't money out of their pockets Good things -Acuras are amazing cars. I've owned 3 now and never had a complaint. -The detailing job was wonderful (minus a piece of chocolate stuck under the back seat) More

by rburquest Verified Customer Verified Customer

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Alex Yang was very polite, nice and easy to talk to. Peter Yang also helped me and was very nice to me. I would recommend both of them! Peter Yang also helped me and was very nice to me. I would recommend both of them! More

by CHARCC143 Verified Customer Verified Customer

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Alex was friendly and professional. Great personality and extremely helpful. We didn't feel pressured to buy or look at cars we weren't interested in. extremely helpful. We didn't feel pressured to buy or look at cars we weren't interested in. More

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Alex was very friendly, knowledgeable, patient, and professional. We drove a few cars until we found the perfect fit for us. We will definitely tell others about the great service. professional. We drove a few cars until we found the perfect fit for us. We will definitely tell others about the great service. More

by GIBSO004 Verified Customer Verified Customer

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Went great Alex was awesome, got me set up in a certified ILX and helped make every step of the process as smooth as it could be. I would send any of my friends Alex was awesome, got me set up in a certified ILX and helped make every step of the process as smooth as it could be. I would send any of my friends here if they were looking for an Acura. More

by ethanfarina Verified Customer Verified Customer

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Great car with no haggling I had a very specific vision for my next car, down to the color. I had done a bunch of research and found the exact car of my dreams for way less than I had a very specific vision for my next car, down to the color. I had done a bunch of research and found the exact car of my dreams for way less than I was seeing at other dealers. I scheduled an appointment for a test drive that morning and by the afternoon, I was driving off in a new car. The process was easy and everything was explained to me plainly. Of course buying a car is stressful, but the dealership and Alex were the least stressful parts. More

by JessicaW Verified Customer Verified Customer

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Alex is very professional. He was very helpful to both my wife and me. Good experience. I would recommend Alex to my friends. Peter in finance was very cool also. Easy to deal with. wife and me. Good experience. I would recommend Alex to my friends. Peter in finance was very cool also. Easy to deal with. More

by samuel_p0 Verified Customer Verified Customer

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Sold a Lemon! Purchased 2016 Subaru Legacy with "Minor" body damage 1.75 years ago from this dealership. Less than 24 hours front bumper popped off and needed a ne Purchased 2016 Subaru Legacy with "Minor" body damage 1.75 years ago from this dealership. Less than 24 hours front bumper popped off and needed a new battery. The dealership "fixed" the bumper and less than a year later it randomly popped off again. Then 2 tired blew out and had to replace all four tires since it is AWD. Then less than a year later the bumper randomly popped off again. They had my care over a week, and promised to fix it plus the actual body damage that they told me about! They NEVER fixed the other body damage but promised they "fixed" the bumper. I wasn't mad about not having the other body damaged fixed because they discounted the car for the dents on the other side of the car opposite of the bumper. Then a month after they fixed the bumper it is coming apart! Then my window won't roll up when I want it to, sometimes takes 10 mins to get it to stay rolled up, and the key wouldn't come out of the ignition! I stopped rolling down my window because I never knew when it was going to act up. I brought the car into the service department for the ignition issue which they charged me to have fixed!!! Also letting me know my cars alignment is off, I need new brakes, and brakes need to be flushed!!! This car has only 66,000 miles on it!!!!!! I bought it with about 30k+ on it!!! I have owned 8 Chevy's and NEVER had any issues with them. This is my FIRST AND LAST Subaru!!! I have sent multiple emails to customer service with no response! HORRIBLE COMPANY!!! DON"T BUY ANYTHING USED FROM THEM!!!! More

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It was an overall good experience! Sales & finance was smooth. Everyone professional. I have no more words that come to mind. Thanks. Thanks. Thanks. Thanks to get to word minimum. smooth. Everyone professional. I have no more words that come to mind. Thanks. Thanks. Thanks. Thanks to get to word minimum. More

by NICHOLSLS59 Verified Customer Verified Customer

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The proffetionals at White Bear Acura are very Helpful and courteous they handled my problem well I was very pleased with her performance. I Would recommend White Bear Acura to any of my friends and courteous they handled my problem well I was very pleased with her performance. I Would recommend White Bear Acura to any of my friends More

by TAKATA180 Verified Customer Verified Customer

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