Alex Hill

I took my car to Fort Myers Nissan for service due to a check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left th check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left the dealership, every light on the dashboard lit up, and the car was running worse than when I had brought it in. I immediately returned to the service center, where they agreed to check it out. After an additional two-hour wait, Alex informed me they would need to keep the car overnight, so I agreed to pick it up the next day. The following day, I was told they had found a different issue, and that the original diagnosis was incorrect. The repair would now cost an additional $1,345, plus another shop fee—even though I had already paid this fee the day before. When I questioned why I was being charged the shop fee twice, Alex simply replied, “That’s how we keep the lights on.” I then tried reaching the location manager, but after waiting on hold for an hour, I was disconnected. I called back and left three messages for the service team, none of which were returned. My wife also called, trying to reach the location manager, Chris McPhillips, but he never picked up. She was transferred to Richie, another service manager, who listened to her complaint and promised to call back in 20 minutes. He never did. If I could give this place zero stars, I would. My advice: avoid Fort Myers Nissan Service Center at all costs. Customer complaints seem to mean nothing to them, and you’re left with an experience you won’t forget—just for all the wrong reasons. More

Report | Print

I dropped my vehicle off for routine service and I was happy to have it completed a little earlier than inspected and it cost less than I expected. happy to have it completed a little earlier than inspected and it cost less than I expected. More

by jumpingjack Verified Customer Verified Customer

Report | Print

This location shows no regard for customer care. The service is terrible, dishonest, and managers don’t return calls. The service is terrible, dishonest, and managers don’t return calls. More

by Kirkseelal Verified Customer Verified Customer

Report | Print

The service was ok, my only complaint is that they changed me for 1.5 hours labor and it only took 30-45 minutes, and the cost of the part was 10x the cost of an aftermarket replacement part on EBay. changed me for 1.5 hours labor and it only took 30-45 minutes, and the cost of the part was 10x the cost of an aftermarket replacement part on EBay. That’s an outrageous markup, even for a OEM part with warranty. More

by Steven Lesser Verified Customer Verified Customer

Report | Print

Great work amazing best works hard to get u in a car and go on ur way go on ur way More

by DELGADOAARON209 Verified Customer Verified Customer

Report | Print

Michael was awesome, kept me well informed and made sure the issue was addressed. Thank you the issue was addressed. Thank you More

by JAYURGAL Verified Customer Verified Customer

Report | Print

Great people to work with very courteous and polite wait time was not to bad time was not to bad More

by ICONGELOSI Verified Customer Verified Customer

Report | Print

Service was done on time and promptly, I don’t feel like writing 15 words writing 15 words More

by JEFFGARTH Verified Customer Verified Customer

Report | Print

The maintenance was done correctly, professionally, and courteously. I am pleased with what was done. courteously. I am pleased with what was done. More

by JUDYANN1211 Verified Customer Verified Customer

Report | Print

Went in for my 5000 mile oil change and tire rotation. Was met with a friendly greater for my 8:30 AM appointment. Everything went fine. Was met with a friendly greater for my 8:30 AM appointment. Everything went fine. More

by JIMS9795 Verified Customer Verified Customer

Report | Print