Alex Guzman

I have been searching for a new vehicle for the past two and a half weeks. During this time, I visited several well-known dealerships but was consistently disappointed. My main priority was finding a pa two and a half weeks. During this time, I visited several well-known dealerships but was consistently disappointed. My main priority was finding a payment that fit within my budget. Peter Fiorita, a sales advisor at Mercedes-Benz of Hoffman Estates, provided an exceptional customer experience. He addressed all of my questions regarding leasing and financing options in a thoroughly professional yet approachable manner. At no point did I feel pressured. I greatly appreciated Peter's forthright responses and ease of communication throughout the process. Thank you for assisting me in finding the right vehicle at the right price. I hope to work with Mercedes-Benz of Hoffman Estates and Peter Fiorita again for future automotive needs. More

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I'm MI resident. I purchased all 3 cars from Chicago area. JACOB is the best dealer I have ever met. He really helped us to get better deal. Highly recommend! I purchased all 3 cars from Chicago area. JACOB is the best dealer I have ever met. He really helped us to get better deal. Highly recommend! More

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Great service! Everyone was very helpful. I was satisfied with pricing. Both Julian and Jose were knowledgeable and answered all my questions to my satisfaction. Everyone was very helpful. I was satisfied with pricing. Both Julian and Jose were knowledgeable and answered all my questions to my satisfaction. More

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David and Alex were great, the whole process was easy and smooth highly recommend, great service smooth highly recommend, great service More

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I have dealt with pushy, high pressure sales people each and every time I have looked to purchase a vehicle. Jacob, he may be young, but he is; wise, courteous, professional and extremely mature beyond his and every time I have looked to purchase a vehicle. Jacob, he may be young, but he is; wise, courteous, professional and extremely mature beyond his years. He went beyond what most sales people would never do; he drove me to my house to jump start my trade in without knowing if I was even qualified to do business…He now has a customer for life and will be getting referrals from me. Exceptional customer service!!!! Thank you Jacob! Darryl M Hoffman Estates IL More

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My salesman Austin was great! I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! E I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! Everyone I dealt with in their department was very informative. Charlie in finance is a wizard as well! Great experience too to bottom, I will be recommending to friends and family. More

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Everyone was welcoming, professional and courteous. All of my questions were answered. And I Kirk was a great person to work with. It was a no pressure sale which I appreciated All of my questions were answered. And I Kirk was a great person to work with. It was a no pressure sale which I appreciated More

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Abe was very easy to work with and Alex did a great job walking us through and explaining all the features our new vehicle had to offer walking us through and explaining all the features our new vehicle had to offer More

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Alex was spot on friendly and great from the first interaction I had. We went on a test drive felt very easy to talk to and express any concerns. Alex and his team were great bud worked with ideally w interaction I had. We went on a test drive felt very easy to talk to and express any concerns. Alex and his team were great bud worked with ideally what mattered the most to me or a consumer the pricing!!! Looking forward to working with the dealership & Alex in future car purchases More

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I came in Nov 2022 to purchase a Mercedes Benz G63 - The car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went throug car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went through it went under my personal credit information which was not how we processed the contract or paperwork. I've attempted to work with finance manager Michael S and have reached out to every person with "supervisory titles" there to only be ignored including VP Bill O, and managers such as Michael C, Thomas, Vlad, Matt, Mike JR, Kevin and Dick. This deal has turned into such a mess - I also had my vehicle registration done incorrectly (no surprise) and when I paid the additional fee for the Mercedes ME additional features the product specialist Alex G registered it to a different vehicle not my own - so now a different customer is enjoying the services I paid for and I was not refunded. Its been a mess from start to finish and tbh I regret bringing my services here. Today I formally filed a complaint with the BBB for mediation to see if someone wants to start doing their job correctly and assist with the mistakes that occurred here. Be careful and consider Flecher Jones instead because its a mess here and if a business owner do not expect them to understand and work with you if your putting your car under your business name. More

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