Alex Guevara

I was transferred from one salesperson to another. The service I received was informal and I didn’t feel like my time was valued. From looking at the cars to financing and taking delivery, the manager The service I received was informal and I didn’t feel like my time was valued. From looking at the cars to financing and taking delivery, the manager intervened when we were leaving the second time we had visited the dealership. He was on his way out and asked why I was leaving and I told him the car I came to see wasn’t available. The salesperson didn’t want to show it to me because she said a client of hers is coming the next day to get it. The salespeople need a lot more training. I have purchased new cars from 2 other luxury dealers and the service was amazing. I was going to buy from north Miami because they were so helpful, and respected my time. I ended up buying from pines because I live less than 5 min away. I’m guessing that pines works off volume so they don’t care about the customer relationship. I could be old school but I always refer others and return to places where I am treated well. We got the Lexus is350. Even to take a photo with the bow was a hassle for the salesperson. They didn’t give us anything, such a keychain, etc. most dealers I have gone to have a nice package of memorabilia after you purchase from them. Lexus of pines needs to do better More

by anazadin Verified Customer Verified Customer

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I love this dealer so much! I went last week to buy a Lexus and my experience was amazing :) I went last week to buy a Lexus and my experience was amazing :) More

by ASTRID.BUSTAMANTE Verified Customer Verified Customer

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Great experience, thanks Julio for your time, showing me all different models, until we found the right one, and thanks Alex for answering all my questions. all different models, until we found the right one, and thanks Alex for answering all my questions. More

by cgalarza Verified Customer Verified Customer

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Andres del servicio del carro fue excelente! !! Super contento con su atencion. Me voy feliz !! Super contento con su atencion. Me voy feliz More

by nanoespino Verified Customer Verified Customer

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Ariel was amazing! Got me the best deal on my car. He is very kind and professional. Got me the best deal on my car. He is very kind and professional. More

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Our sales guy Tom was outstanding he provided guidance and direction with a high level of customer service. and direction with a high level of customer service. More

by JPOLAN7 Verified Customer Verified Customer

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Great service, great personality. Got me ready to ride in style promptly, great deal!! I’m a happy customer Got me ready to ride in style promptly, great deal!! I’m a happy customer More

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Great experience thank you Alex Guevara! ! I really love my new es 350 f sport! ! I really love my new es 350 f sport! More

by JMEYNAREZ Verified Customer Verified Customer

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it's a good dealer ship evertone was congenial but need to adhmjudtbik time management in waiting period to adhmjudtbik time management in waiting period More

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Excellent service, awesome professionalism. They see to every detail and is quick with answering questions and giving information without hesitation They see to every detail and is quick with answering questions and giving information without hesitation More

by DIANNEARANA Verified Customer Verified Customer

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