Alex Grillo

My dealer experience was pathetic. Sales and support staff were impatient. car was delivered at night which precluded a well-lit inspection upon delivery. Car has foreign substance on Sales and support staff were impatient. car was delivered at night which precluded a well-lit inspection upon delivery. Car has foreign substance on hood, car required work and tires upon arrival had <10% tire tread remaining on ALL tires! Will never recommend this dealer! More

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The sales process was fantastic and simple. However, post sale attempting to resolve any issue has been more complicated than an MS in Philosophical Physics. The customer service post purchas However, post sale attempting to resolve any issue has been more complicated than an MS in Philosophical Physics. The customer service post purchase has been by far the worst I have ever experienced, I will never purchase anything from any business associated with this company again. I highly recommend to anyone who does, be very cautious about with any extended warranty purchase. I am at fault for not reading fine print and I accept responsibility for that. However, once I realized this issue the finance manager attempted to recommend me to a "friend" that fixed his issue for $150. I just want a refund of the worthless portion of the extended warranty I purchased. After speaking with numerous associates and finance team members, all giving me the same answer regarding an email requiring my signature to cancel the policy, there is never any email, and all calls made back in order to reach anyone within the office are not answered or ignored. This has process has been ongoing for nearly a month. Purchase a vehicle from the sales department, my salesman was a great guy, but purchase any warranty from a different source as from my personal experience the sales department are crooks More

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Rebecca is so sweet! Tom is helping me with my car for service. I’m getting my nails done and they took me to my appointment while my car is being worked on! Great customer service! service. I’m getting my nails done and they took me to my appointment while my car is being worked on! Great customer service! More

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