Alex Gonzalez

Peter Stephenson and his team were outstanding again today. They were prompt, communicated well, and met my expectations. Job well done! today. They were prompt, communicated well, and met my expectations. Job well done! More

by JSPEEDO7 Verified Customer Verified Customer

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Alex, the service rep did a great job, and excellent communication! That’s extremely rare with other service departments. The tech did an excellent job as well. I highly recommend Freeman Toyota’s servi communication! That’s extremely rare with other service departments. The tech did an excellent job as well. I highly recommend Freeman Toyota’s service dept. More

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Everyone was very pleasant. My car was taken right away and inspected. I had a car wash and was on my way. My car was taken right away and inspected. I had a car wash and was on my way. More

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My advisor was very hands off, especially when it was time to pick up my vehicle. He arranged for a Lyft driver to pick me up from my house, but never let me know the results of my diagnostic. When I ask time to pick up my vehicle. He arranged for a Lyft driver to pick me up from my house, but never let me know the results of my diagnostic. When I asked him about it, he then said that they didn’t see the problem, even though I showed him the problem SEVERAL TIMES during our initial conversation. Lastly, I texted him asking if he would reset the “maintenance required” notification on my dashboard in which he replied “yes ma’am.” When I arrived at the dealership, he had left for the day and the notification was still there. If he had to leave, he should have at least followed up with my request. I’ve had really good experiences with advisors in the past, so they have set the bar high. My advisor did not meet the expectations set by the others. That is why I will come back, knowing that most of the advisors have stellar customer service at Freeman Toyota. More

by KKEENER82 Verified Customer Verified Customer

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Had to ask alex why its taking too long for an oil change and an inspection. I was there at 7am appointment and left at 9 am. Then no one informed us that the car wash was down. I had to call and ask why my and an inspection. I was there at 7am appointment and left at 9 am. Then no one informed us that the car wash was down. I had to call and ask why my car was still dirty. More

by WILLBALANSAY Verified Customer Verified Customer

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Dealership is good, auto service needs to be quicker, they take too long for simple stuff they take too long for simple stuff More

by TITOVERNAVE Verified Customer Verified Customer

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Thank you so much for your help look at my truck . Lion very nice guy Lion very nice guy More

by QUOCLE_VN Verified Customer Verified Customer

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Not the best costumer service I was there 20 min to check in and I was ignore the whole time They skip me and took care of other costumers that where in line behind me in and I was ignore the whole time They skip me and took care of other costumers that where in line behind me More

by JOHNVANEGAS0 Verified Customer Verified Customer

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Excellent service! They did a great job and even washed my car without additional cost. They did a great job and even washed my car without additional cost. More

by LUISGBATS Verified Customer Verified Customer

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Alex was prompt when I arrived for my appointment. The only issue was with the multipoint inspection. I did not receive it until after I got a text from Alex saying the vehicle was ready. There were a The only issue was with the multipoint inspection. I did not receive it until after I got a text from Alex saying the vehicle was ready. There were a couple of things I would have had done had I known about them before I was heading to pick up my vehicle. More

by MKEPLEY Verified Customer Verified Customer

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