Alex Clothier | Page 19

I just had the worst experience at Mercedes Benz Service on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National tire warranty that I purchased in Arlington when I bought my car and they said yes over the phone. I went to them and Alex told me they don’t take it, that they sometime have to wait 4-6 weeks to get reimbursed and therefore don’t accept it. Might be a bigger issue if they don’t have cash flow to float a tire for a month… they didn’t offer any alternatives and told me I should go back to Arlington. Now I have to risk my life, driving 45 miles to VA vs 5 miles to Annapolis on the highway with my 50mph donut tire to get this fixed. Arlington said, “it’s pretty simple, we call it in, they approve, and we replace”. They always provide great service. I have purchased two CLS 550’s and two GLS 450’s in the last 13 years, over 300k in vehicles and have never had this type of experience with Mercedes. Mercedes of Annapolis will not get a penny of my money! I guess that also explains why I don’t see many Mercedes in Annapolis MD. More

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I am so thoroughly impressed with Mr Clothier! He is always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! More

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This is my second car from Mercedes-Benz of Annapolis within a year &usual they did not disappoint! Derek my salesperson again was very pleasant,  knowledgeable and helpful.  I think the whole management within a year &usual they did not disappoint! Derek my salesperson again was very pleasant,  knowledgeable and helpful.  I think the whole management staff - Chris, Dean, Mike&Asher helped him find me my black&black GLB! ( on that note I'm enjoying the drive and getting  great MPG!!) Allen once again was great getting me through the financial end and even made paying the bill fun! If you were looking for a luxury car at the best price you can find check out Mercedes-Benz of Annapolis and pull the trigger! More

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Love Alex he is the best! He is always happy to help me ... when I need something done to my BEAUTY. Thank you for the great service ... when I need something done to my BEAUTY. Thank you for the great service More

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Last week I was faced with an emergency situation - a blown tire & on my way to pick up my husband from the hospital following surgery. Fortunately, I was close to the dealership and had the good fortune blown tire & on my way to pick up my husband from the hospital following surgery. Fortunately, I was close to the dealership and had the good fortune of connecting with Alex Clothier who responded with great sensitivity & immediacy. To say he went above and beyond is an understatement. I was in & out of the service center in loaner car within minutes of arriving and with the assurance that my car would be ready the following day. He also arranged for a routine service so that I wouldn't need to make another trip as we live an hour away! He is simply the best! More

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Again I can’t say enough abought Alex. From dealing with Alex and the service I get on my vehicle this service center is top notch. Alex and the service I get on my vehicle this service center is top notch. More

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Alex Clothier is my service advisor. The only word that describes Alex is "Excellence" He makes this dealership superior to any other dealerships. His service is great every single time. He doesn't end th describes Alex is "Excellence" He makes this dealership superior to any other dealerships. His service is great every single time. He doesn't end the transaction until he is sure one is absolutely satisfied. His customer service goes above and beyond anyone expectations. More

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Alex was efficient and when he knew I lived more than an hour away and would have to go back and forth two extra hours, he gave me a loaner, told me to go get coffee or around town and would have the servic hour away and would have to go back and forth two extra hours, he gave me a loaner, told me to go get coffee or around town and would have the service done ASAP. An hour later he called and I was on my way back home an hour and half after I arrived to the service center!! More

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Alex is a great service advisor who works hard to meet the needs of his customers. I am always happy and pleased with the service that he provides each and every visit. Because of his amazing service, I w the needs of his customers. I am always happy and pleased with the service that he provides each and every visit. Because of his amazing service, I will always stay with Mercedes Benz. More

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Never an issue bringing my car in especially dealing with Alex. I’m in and out fast every time.Never had an issue. Alex is an asset to any team or workplace. Alex. I’m in and out fast every time.Never had an issue. Alex is an asset to any team or workplace. More

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