Alex Ayala

Longo Toyota responded

Thank you for sharing your feedback both on DealerRater & Google. After reviewing your visit, we found that the technician diagnosed code U023A87, lost Communication with Image Processing Module. Our technician attempted to clear the code by removing the aftermarket accessory, but unfortunately, the code returned. Since the issue appears to be related to an aftermarket component, it is not covered under warranty. We hope you understand our position in this matter. If you'd like to review photos taken during the inspection, please feel free to contact your service consultant

Longo Toyota responded

Thank you so much for your thoughtful review! We’re thrilled to hear that our team made a great impression and ensured your visit was smooth and informative. Providing clear communication and top-notch service is always our goal. We truly appreciate your support and look forward to serving you again in the future! Longo Toyota

Longo Toyota responded

Thank you for the great feedback! We're so glad to hear that your service experience was excellent, as always. Alex will be thrilled to know his efforts made a difference—he truly takes pride in taking care of our customers. Hurry back - Team Longo

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

Longo Toyota responded

Thank you for sharing your feedback on DealerRater and giving us the opportunity to apologize for any service delays you encountered. At Longo Toyota, we highly value our guests' input, and our Service Manager, Matthew Menendez, would like to personally speak with you. He can be reached at 626.652.3614 or via email at matthew.menendez@longotoyota.com. We look forward to hearing back from you

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We're thrilled to hear that you had a great experience at the Longo Service Department. It's wonderful to know that your service representative was not only friendly but also took the time to explain everything to you. We also appreciate your feedback about the helpful text updates – we always aim to keep our customers informed every step of the way

Longo Toyota responded

We know this matter important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Rob McGuire tried reaching you today Dec 31, 2024 but was unsuccessful. He did leave his contact information on your voice mail. Please note our Service Dept will be closed on Jan 1, 2025 for New Years Day. We look forward to hearing back from you.

Longo Toyota responded

Thank you so much for your fantastic review! We're so happy to hear that you had a positive experience with our team and that your truck’s recall was handled smoothly. At Longo Toyota, we take pride in providing professional service and ensuring our customers feel well cared for. If you need anything else in the future, don’t hesitate to reach out – we're always here to help!

Longo Toyota responded

Thank you for your recent visit and for entrusting Alex with your auto care needs. We truly value your feedback regarding the check-in process, and we're committed to improving in this area. Your input is important to us as it helps us continue to provide better service and run a more efficient company - Longo Toyota

Longo Toyota responded

Thank you for your wonderful review! We truly appreciate your kind words about Longo being clean, efficient, and fair. It means a lot to us to have customers like you who have been with us since 1987. Your loyalty is invaluable, and we look forward to continuing to serve you for many more years to come. Longo Toyota