Alex Ayala

I had an outstanding experience with Alex Ayala and his entire service team at Longo Toyota. From start to finish, Alex went above and beyond to make sure everything was handled professionally, efficiently entire service team at Longo Toyota. From start to finish, Alex went above and beyond to make sure everything was handled professionally, efficiently, and with genuine care. He took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made sure there were no surprises. It’s rare to find someone who combines deep knowledge with such excellent customer service. His attention to detail and commitment to doing things right really stood out. The whole team worked seamlessly, and you can tell there’s a strong culture of accountability and pride in their work. Because of Alex and his team, what could have been a stressful situation turned into a smooth and reassuring experience. Longo Toyota is fortunate to have someone like Alex representing them. His dedication, professionalism, and customer-first attitude absolutely deserve recognition. I highly recommend him and his team to anyone looking for top-tier service. More

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I’ve always had a great experience at Longo Toyota in El Monte. Their customer service is excellent! From making the appointment to check-in to and thru getting my car back, all of their employees treat you Monte. Their customer service is excellent! From making the appointment to check-in to and thru getting my car back, all of their employees treat you with respect and helpfulness. Also, if you wait while your vehicle is being serviced, you’ll have many options to pass the time, from an onsite Starbucks, Subway restaurant, comfortable lounge area, cubicle desks some with computers if you need to get some work done while you wait. Also, a big help for parents with young children, a play area especially for the tots with plenty of games to keep them occupied. Restrooms are large and well stocked and kept clean. If you’re interested in products, they have a large parts department with a good selection of Toyota products to browse. In conclusion, if you’re looking for a better vehicle service experience, Longo Toyota in El Monte is the place to be. You won’t be disappointed! More

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I always have a great experience when taking my Car to get serviced at Longo. Alex Ayala is always on point with his customer service and I can always count on him to help me out. get serviced at Longo. Alex Ayala is always on point with his customer service and I can always count on him to help me out. More

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Excellent service. Vehicle is always ready in a timely fashion. They have a shuttle service if they need to keep the vehicle for service. Service advisors are very help Vehicle is always ready in a timely fashion. They have a shuttle service if they need to keep the vehicle for service. Service advisors are very helpful, professional, and show a true interest in customer's concerns about their vehicle. More

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I am delighted to say that this is my 6th Toyota Camry. These automobiles have been “the best” I have had the pleasure of driving. They required routine maintenance and nothing in addition, which makes t These automobiles have been “the best” I have had the pleasure of driving. They required routine maintenance and nothing in addition, which makes them very dependable and affordable. Moreover, the Longo Toyota dealership exceeds all previous dealerships in over-the-top customer service. Alex Ayala in the Service Department is most definitely an asset to the company. Not only did he greet me with a warm friendly smile, he also kept me informed of the process of my car while I was waiting in the lobby, which is very comfortable. Be assured of my continued recommendations. Nothing exceeds word-of-mouth recommendations. More

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Be careful — they deny warranty claims over simple dash cam installations with no real proof. If this is how they treat customers, think twice before trusting them with your car. cam installations with no real proof. If this is how they treat customers, think twice before trusting them with your car. More

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I was really impressed with the customer service. From the moment I walked in, the team was welcoming, professional, and attentive. They made sure I understood what needed to be done, answered all my From the moment I walked in, the team was welcoming, professional, and attentive. They made sure I understood what needed to be done, answered all my questions, and made the process as smooth as possible. More

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Service was great as always ALEX the rep was on the ball great job alex great job alex More

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The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my time.truly thank you for your Blantant disrespect. More

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It took the service department 4 1/2 hours for an oil change, top off fluid and rotate the tires change, top off fluid and rotate the tires More

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