Alex Aruna

Please do not purchase your next vehicle from this dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this deale dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this dealership is a liar, and I wish more people would leave honest reviews about their experience. My mom had a car ordered and delivered to Lexus of Orland. Her experience ordering her vehicle over the phone was fine, and they wanted a deposit which my mom provided. The problems came once the vehicle arrived and it came time to go into the dealership. From the very beginning the salesman Alexs Aruna was a liar and very pushy. He kept trying to get my mom to finance the vehicle when there was no need to. He started treating us differently when we said that we weren’t interested in financing. After we filled out some paperwork, we were then transferred to the finance man named Ziad Altamimi. My mom had personalized plates that aren’t due to be renewed until the end of the May. She was trading in her current vehicle which meant that she was no longer going to own it. Ziad kept saying that he couldn’t transfer our plates because we need emissions in order to renew and transfer the plates. This is untrue. After we left the dealership I called the EPA, and I went to a DMV who both advised me that a dealership can transfer plates even if they’re up for renewal soon and there are just a few other steps that need to be taken. The woman from EPA told me that I should find a new dealership. I then contacted another dealership and explained our situation to them. They said it wouldn’t be a problem. There’s some extra paperwork to complete on the dealer’s end, but they do it all the time. I even called Lexus of Orland after I inquired more about the plates, and they weren’t backing down on their ongoing lie. Lexus of Orland is the most unprofessional dealership I have ever been to. When we were at the dealership trying to figure out the plate situation, Junior Alvarez and Bob Vittorio crowded around us clicking their pens and yelling that we were not going to pass emissions with our trade-in anyways. They kept repeating this, and my mom and I had enough. Not only was this behavior juvenile from staff members who claim to be managers, but it was utterly unprofessional. I kept telling them we were leaving, and they kept pushing us to stay and finally came clean that they just needed to make the sale since it was the end of the month. My mom called Alexs today to cancel the deposit she put down and he responded that they sold the car yesterday anyways. I found this comical because they still had my mom’s deposit, and on the transaction receipt it states that the deposit is only canceled when the purchaser requests their money back. This brings me back to them all being liars. I called the dealership and gave the girl at the front desk the VIN number of the vehicle my mom had on hold, and it turns out the vehicle was not sold yesterday and it is still on the lot. I could’ve even left my number and ac sales manager would’ve called me back to go see the vehicle. I then called the dealership to ensure that my mom will be receiving her money back. Junior Alvarez called me back shortly after and attempted to intimidate me which is harassment. Please do not waste your time or money at this dealership and go to a place that will value your business. More

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The service received on our Lexus 350 on 1/29/24 was truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the time of completion. The customer waiting area was clean and comfortable. The service was performed in less time than estimated and Dave went over the details with me. The car was even washed before being turned over. Can’t say enough good things about all my experiences with Lexus of Orland from purchase to after sale. More

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Alex has show my family nothing but kindness and attentiveness through our two purchases (new and pre-owned). When my dad had contacted other dealers, he was treated with disrespect because English attentiveness through our two purchases (new and pre-owned). When my dad had contacted other dealers, he was treated with disrespect because English is not his first language. Alex was really kind and patiently tried to understand my dad's need with his limited English. We appreciated his availability to answer our inquiries quickly and calmly. I like that Alex really listened and not very pushy. He knew we travelled from far, so he gave us water for the road, and came greeted us personally after the purchase. Our family is very fortunate to met Alex, and I would highly recommend Alex to everyone for future purchases. More

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This location has Wonderful customer service, everyone was very friendly and helpful, esspecially Alex was very understanding and went out of his way to help us out! Highly recomend was very friendly and helpful, esspecially Alex was very understanding and went out of his way to help us out! Highly recomend More

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Everyone was very nice at lexus, the car was a fair price, and the car buying process went smoothly. price, and the car buying process went smoothly. More

by RUSSELLh4192 Verified Customer Verified Customer

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Good service during my visit. The representative listened and answered my questions I was pleased with the service. The representative listened and answered my questions I was pleased with the service. More

by jacquelyncrook573 Verified Customer Verified Customer

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Had a great experience with sales member Alex Aruna. Highly recommend him, very knowledgeable and extremely professional. Highly recommend him, very knowledgeable and extremely professional. More

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Alex was just the right amount of attentive. He thoroughly described the car's features and was available for all our questions. We came away from the experience with the knowledge that Alex w He thoroughly described the car's features and was available for all our questions. We came away from the experience with the knowledge that Alex will be available to help us beyond the sale. More

by barry.schulz Verified Customer Verified Customer

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Sales Alex is the best salesman an ever seems. After purchase, he spent half hour there to explain and go through all the car functions to us. And answer all the questions we had. After purchase, he spent half hour there to explain and go through all the car functions to us. And answer all the questions we had. More

by Marymei0421 Verified Customer Verified Customer

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I love this place it’s a great place to take your Lexus to get the care that it need ..the dealership is very nice clean and friendly as well so please everyone keep comeing to the dealership and you will to get the care that it need ..the dealership is very nice clean and friendly as well so please everyone keep comeing to the dealership and you will be happy just the way I am More

by desmondwallace83 Verified Customer Verified Customer

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