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Alex Anaya

Overview Reviews (107)

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Alex Anaya

Alex Anaya | Page 4

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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3.7

106 Reviews

Overview Reviews (107)

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3.7

106 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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107 Reviews of Alex Anaya

July 23, 2023

Dealership Rating

Employee Rating

This dealership is sketchy on the sales side, but on the service, it's been great. I've been coming here since 2019, and I’ve never encountered an issue with service until recently. For whatever reason, my service, it's been great. I've been coming here since 2019, and I’ve never encountered an issue with service until recently. For whatever reason, my steering wheel was slashed, and no one knew how it got there. Disappointed, but I was assured it would get investigated. More

by Andres

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Maria Arroyo, Jimmie Saucedo, Jose "Fernando" Saavedra , Carlos Pelayo

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Jul 24, 2023 -

Toyota of Downtown L.A. responded

Hi Andres, thank you for reaching out, and we appreciate your business! We will share your concerns with our leadership team to ensure a proper investigation and resolution. Please let me know if you would like me to connect you with someone on the sales side in order to discuss any of your other concerns. Thank you, Chris Cokonis

July 23, 2023

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Employee Rating

Thank you Alex for your time a an excellent service, thank you again I'm very pleased. thank you again I'm very pleased. More

by El.alva74@gmail.com

Recommend Dealer

Yes

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Jul 25, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 21, 2023

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As always, excellent customer service. Very professional and responsive. He always makes our experience worthwhile. Very professional and responsive. He always makes our experience worthwhile. More

by francisco.isidoro

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Recommend Dealer

Yes

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Jul 25, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, Francisco. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

July 13, 2023

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Alex was very professional and kind, and explained everything in detail to me. I had a great experience thanks to Alex. everything in detail to me. I had a great experience thanks to Alex. More

by sarahwilkinson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, Sarah. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

June 23, 2023

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Employee Rating

Gary & Toyota are great, he is the advisor of my choice every time. Downtown Toyota is my location. every time. Downtown Toyota is my location. More

by cox.angela712

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Kamoshida, Ryan Betton

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Jun 26, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 10, 2023

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Employee Rating

Gary really helped me out when I needed it! He’s communication was on point and I got my car ready in time to go to my next appointment! He’s communication was on point and I got my car ready in time to go to my next appointment! More

by caarolynvo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Kamoshida , Carlos Pelayo

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Jun 13, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 09, 2023

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Employee Rating

Alex Anaya was very professional and helpful in explaining the issue with my car. Great service explaining the issue with my car. Great service More

by Star Plaza

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Jun 13, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 08, 2023

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I enjoyed how they treated me and where able to help me very well and fast very well and fast More

by John John

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Maria Arroyo, Abraham Alvarado, Mitchell Carillo, Andrew Barnes, Ryan Betton, Gilbert Chavira, Moises Camorlinga , Deon Blanco-Moore, Erick Cordova

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Jun 12, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, John! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

May 19, 2023

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Employee Rating

Toyota DTLA has been very helpful in maintaining my low mileage 2009 Prius in excellent operating condition mileage 2009 Prius in excellent operating condition More

by RC-K

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 15, 2023

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Employee Rating

Alex is a great one of a kind Toyota service advisor. He was very helpful and addressed all of my car care needs he is yet another reason why I take my car there for service He was very helpful and addressed all of my car care needs he is yet another reason why I take my car there for service More

by Rgrodriguez75

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389