Alecia Pack
Alecia Pack at Dover Honda

Alecia Pack | Page 10

Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8
305 Reviews
4.8

305 Reviews

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305 Reviews of Alecia Pack

January 05, 2026

Dealership Rating
Employee Rating

I was a drop-in but they immediately helped solve my problem with a driver's side broken visor. While I was very grateful for the help, I was astonished at the $400+ tab for the replacement. More

by csels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Jan 06, 2026

Dover Honda responded

We’re grateful to see your five-star review, and we’re delighted the team was able to help you out. At the same time, we’re sorry to read that you’re unhappy with our prices. If you’d like to discuss this further, please give us a call directly. Thank you, csels. - The Dover Honda Team Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 01, 2026

Dealership Rating
Employee Rating

Just found out after owning my car for 8 years that I am “automatically enrolled” in the loyalty program, but have never had the $10 off per $100 spent discount BECAUSE I NEVER ASKED…uhhhhh…I definitely hav More

by DRKARILAMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2026

Dover Honda responded

Thank you for sharing your feedback. We apologize for any confusion regarding our loyalty program and will review your feedback with our team. If you would like additional details, please contact me at your convenience and I can walk you through the program. Thank you for your business and I look forward to speaking with you. Sincerely, Michael Segien 603-609-1939 Service Manager

December 29, 2025

Dealership Rating
Employee Rating

I'm very happy with Honda and the employees. I've been with Honda since 2003. More

by DEBRAAMOOR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Dover Honda responded

Thank you for being a part of the Dover Honda family, Debra! We're grateful for your support and look forward to continuing to serve you in the future! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 28, 2025

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Employee Rating

You guys recommended state inspection and charged me for state inspection and inspection report is blank and inspection will no longer be required by state law .... you stole 60.00 from me. Probably going t More

by Nikpiz369
Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

Jan 13, 2026

Dover Honda responded

Thank you for reaching out and I'm sorry to hear about this situation. It appears that your vehicle was inspected before January 1, 2026. By law, any vehicle with an inspection sticker due in 2025, including December 2025, would still need a new sticker. If this was not completed, you would be at risk of a moving violation. This change in law has been confusing for customers and dealerships alike, but if you would like to speak in more detail about it, I would be happy to speak with you. Sincerely, Michael Segien 603-609-1939 Service Manager

Jan 13, 2026

Nikpiz369 responded

My inspection was Due 1/31/26 Your entire premise for the overcharge is invalid and incorrect. I am sure your dealer records reflect that.

December 26, 2025

Dealership Rating
Employee Rating

My experience was very positive. The employees who I spoke with were very helpful and professional. More

by markedwards134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Dec 26, 2025

Dover Honda responded

Hi Marke! Thank you for leaving us this five-star review and for your kind words about our service team at Dover Honda! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

Dealership Rating
Employee Rating

Kind and helpful and decent in cost of repairs Alicia has been a big help and the driver to take me home and pick me up was an angel More

by jackson.shirleyjane
Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

Dec 26, 2025

Dover Honda responded

Jackson, we're glad to hear Alicia and our team provided excellent support! We truly appreciate your feedback and hope to see you again down the road. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

Dealership Rating
Employee Rating

Knew what she was talking about but poor customer service with hostility, felt intimidated away from asking questions More

by cwleggett2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2026

Dover Honda responded

Thank you for your feedback. We take comments like this seriously as they help us improve our service. It's important to us that all customers feel comfortable asking questions, and we would appreciate the opportunity to discuss how we can better assist you moving forward. Please reach out at your convenience. Thank you, Mike Watson - General Manager - 603-609-1984

December 23, 2025

Dealership Rating
Employee Rating

Everyone was very knowledgeable and helpful. We have purchased multiple vehicles and have always had a great experience! More

by dbwoodard5
Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

Dec 23, 2025

Dover Honda responded

Thank you for your loyalty! We are glad our knowledgeable team made every visit exceptional. Here's to many more great experiences! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 20, 2025

Dealership Rating
Employee Rating

Very satisfied with scheduling, loaner car and very and helpful service men. No complaints about anything. Thank you. More

by JMSTEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Dec 22, 2025

Dover Honda responded

Thank you for choosing Dover Honda, and for sharing your perfect feedback about our team! We look forward to your next visit. Please have a wonderful day. Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 19, 2025

Dealership Rating
Employee Rating

I have been going here for years since I bought my pilot six years ago. The staff is very friendly, knowledgeable and efficient. I appreciate the text I receive in the waiting room as a way of communicatin More

by DCMAAHS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Dec 22, 2025

Dover Honda responded

Thank you for being a loyal customer and for sharing this thoughtful review! We truly appreciate your business and look forward to seeing you again in the future here at Dover Honda. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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