Aldo Garcia-Gonzales

Great all around First off Aldo Garcia made my customer experience great the whole way through. Such a huge difference from other dealerships! Thank you so much. S First off Aldo Garcia made my customer experience great the whole way through. Such a huge difference from other dealerships! Thank you so much. Sincerely, Ryan Malpiede More

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Dented the rear bumper of my CX-5 In least than a year my Mazda CX-5 broke down. I have it towed to Bakersfield Mazda for test and repair. After 3 days they called that my car is ready In least than a year my Mazda CX-5 broke down. I have it towed to Bakersfield Mazda for test and repair. After 3 days they called that my car is ready for pick-up. When I picked up the car a noticeable dent on the rear bumper was made. I call the attention of the asst. service manager to the incident. Since I live in Los Angeles and Bakersield Mazda had no body shop, a note acknowledging the damage to the rear bumper and will reimburse with their local dealer to cover charges was written an d sign. After more than a month after I submitted the estimates and my many phone calls which they promise to return which they did not, still no action. For all of my purchases of new car, I have never experience a total breakdown like the Mazda CX-5 in not even a year plus the so so Mazda Bakersfield Service makes me wonder If I will buy another Mazda again. More

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Oil change I waited 3 hours to get an oil change done. They give you a number to text/ call to get updates. after the first two hours I texted got no response. S I waited 3 hours to get an oil change done. They give you a number to text/ call to get updates. after the first two hours I texted got no response. So unprofessional. I had an appointment there should have been no reason to wait THREE HOURS! So annoying and unprofessional in my opinion. Should have been given at least a heads up that they were busy if it was going to take so xxxx long. More

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GREAT SERVICE DEPT I took my 2016 Chevrolet Camaro to Bakersfield Mazda. My service advisor was Aldo Garcia. I received great customer service, the staff is awesome. i w I took my 2016 Chevrolet Camaro to Bakersfield Mazda. My service advisor was Aldo Garcia. I received great customer service, the staff is awesome. i will always bring my car here to have it serviced in the future. They got me in and out quick. Aldo was very friendly and knowledgeable. More

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Fast, quality service Aldo was very attentive and detailed. I felt confident when leaving the service center that my car was in good hands. This is my first time servicing Aldo was very attentive and detailed. I felt confident when leaving the service center that my car was in good hands. This is my first time servicing my car at Mazda, and I wasn’t sure what to expect. But now I know when I have to service my car again I will be at ease. More

by GRUIZ8 Verified Customer Verified Customer

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Quick oil service friendly Very helpful answer all my questions very kind quick service came to let me know car was ready have coffee and water and cookies in waiting room for c Very helpful answer all my questions very kind quick service came to let me know car was ready have coffee and water and cookies in waiting room for customers all people at bakersfield mazda very friendly More

by M.PEREZ005151 Verified Customer Verified Customer

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Service wait time I like everything about Bakersfield Mazda except the size. The service area is too small for the number of cars they run through it. Sometimes the c I like everything about Bakersfield Mazda except the size. The service area is too small for the number of cars they run through it. Sometimes the cars are backed up on to the street waiting to get registered. Leaving the service area is like navigating a maze, given all of the sale cars parked along the way out. The waiting area could be improved. There is a lot of idle space going unused. The refreshment offerings have improved - thank you. More

by COWGIRLALI49 Verified Customer Verified Customer

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Painless service appointment Appreciate the complimentary snacks and drinks in the waiting area! Especially having a 9-year old with me, it made the wait much easier. Thanks! Appreciate the complimentary snacks and drinks in the waiting area! Especially having a 9-year old with me, it made the wait much easier. Thanks! More

by FANCY661 Verified Customer Verified Customer

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Car was serviced for wheel berring replacement The service was very expensive, over $1500. But the work was done by Mazda experts and they provided me with a courtesy shuttle and eventually a court The service was very expensive, over $1500. But the work was done by Mazda experts and they provided me with a courtesy shuttle and eventually a courtesy car for 3 days, while they worked on my car. Although it was expensive- they did what they could to help me (transportation) and I am certain the work was done well. They also were very good about communicating with me anout the status of my car. They sent updates and that was very important to me- to know that they were keeping me updated with what was going on. More

by CATHERINEGOODSELL Verified Customer Verified Customer

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Everyone very helpful and friendly. We had a misunderstanding at my 5k oil warranty change for my Mazda 3. By the time I left it was cleared up and I drove away in a brand new lease! A We had a misunderstanding at my 5k oil warranty change for my Mazda 3. By the time I left it was cleared up and I drove away in a brand new lease! A 2018 CX-5 much more suited to my needs of every day life. My dealer Melisa was the sweetest person I think I have ever met. My mother was with me and she was likewise impressed with her and how she tried to fight for us and made us so at ease. More

by wahlstrom72 Verified Customer Verified Customer

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