Albi Piantadosi

bought my 3rd BMW and Mike Rush helped me out, i originally asked for Albi since he helped us get our X5 a couple of years back and had an amazing car buying experience. but Mike provided great cust originally asked for Albi since he helped us get our X5 a couple of years back and had an amazing car buying experience. but Mike provided great customer service as well. will definitely come back here for future purchases. More

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I've been going to BMW of El Cajon since 2015. I bought two new 7-Series and one new 5-Series from El Cajon. Have also bought two other 7-Series from other dealers. I ended up choosing BMW of El Cajon as m two new 7-Series and one new 5-Series from El Cajon. Have also bought two other 7-Series from other dealers. I ended up choosing BMW of El Cajon as my primary dealership, since the service advisors and sales always took great care of me. Starting with Friedel and then Albi in Sales, they're the best. Unfortunately Friedel in Sales and Matt Moore the service manager left. I had several of their employees complain about the new management to me, when I expressed how I've been noticing a change around the dealership, they ended up leaving the company. That being said, management changed and things have deterred rapidly. I'm constantly in for service, due to the mileage that we put on these vehicles for work and have gotten to know the majority of the staff at El Cajon. Unfortunately, I will have to say this will be my last time going to this dealer for a new car or service. I would highly recommend going to other dealers, if you're in the market for a new vehicle or service. Today, was my last straw. We made an appointment and have the vehicle in for service for November, 11th. The vehicle was in the parking lot without being checked until today. The technician started the vehicle on November 15th, at 8:11 am. I know this because of my dash cam. This caused a loss of income for my business and had to outsource work, if they knew it wouldn't be worked on until November 15th, they should have scheduled the appointment for today. They always used to provide an exact match, another 7-Series, which I could use as a back up vehicle while the vehicle was in service, this way I wouldn't have a loss of income while in service. Unfortunately, the past few years now they only provide you with X1, 3 series, etc. Nothing comparable how they used to. I lost a couple thousand on the vehicle sitting. I spoke with Nick Bertini today, also spoke with him on my previous visit for other issues that occurred on the last visit. On the last visit, they mentioned the part was covered under warranty, when it came time to check out, they tried charging me for it. That time, Nick did take care of it and was hospitable. However, this time was a different scenario. I expressed my issues, about the vehicle and other issues with management. He is the general manager, so probably didn't appreciate my remarks under his management. He went on to say about the hundreds of complaints he is continuously receiving and that his service advisors are being harassed. Pretty much, telling me to get in line with the others. Then told me their business has increased tremendously with their numbers since his new management and the numbers are what talks. He started in El Cajon in 2019. Not very service oriented, nor handling the customers concerns. He did speak with the service advisor Chris Harlan, about only replacing the gasket instead of the cover assembly, that is covered under my warranty. Unfortunately, a lot of these dealers, with previous experience try to not cover work under warranty. That being said, I spoke with several other BMW certified mechanics and provided the notes in the vehicle inspection form. They stated that the gasket could fix the issue, but they did not want to replace the gasket under warranty. They wanted to charge $2,792.89 for this. $303 for the Tank vent valve, etc. I sent my office manager on my behalf to take the vehicle in for service. They provided him with a list of the recommended service, and all was approved, which I would not have approved everything at the time. I got the Engine Air Filter, Micro Filet, Vehicle Check for a total of $910.10 when I only went in for an oil change and to check the emissions/white smoke issue. My vehicle when idling has a bunch of white smoke coming out of the exhaust and starts whistling. This is on a 2019 740i and should be covered under warranty, but once again it's not. Total $4,779.55 to replace all suggestions, but did include the $910.10 above that was already paid. "CALIFORNIA EMISSION WARRANTY PARTS LIST The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 80,000 miles, whichever comes first. Gasoline Models: 740i Sedan - Valve Cover Gaskets [Profile Seal for Cylinder Head Cover] " Unfortunately, this will be my last time dealing with this specific dealership, and probably the last BMW I will own. All the vehicle's i've had from BMW always start acting up once it get's up in mileage. I usually purchase around 5 new cars per year, and sell them around 130k miles. I will have to say this will be my last BMW after this dealer and poor workmanship on these cars. It was a nice run while it lasted. More

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Great customer service and Albi helps get in and out Albi is really great at what he is doing and he helps us get in and out of dealership with the car that we were looking. Great experience and will go Albi is really great at what he is doing and he helps us get in and out of dealership with the car that we were looking. Great experience and will go back again and do business with him. More

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I'm happy Lilly and Alby piantadosi excellent sales persons I feel very confortable with them ! They permitted me driver all the unit that I wish to know it Lilly and Alby piantadosi excellent sales persons I feel very confortable with them ! They permitted me driver all the unit that I wish to know it And they show me all posibilitéis More

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Excellent service. I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced the I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced there (Brent M. is my service writer) for as long as I've owned it. I live in Clairemont and could easily take my vehicle to another BMW dealer within a few miles of my house but Brent has won my car heart with excellent service each time I come. Correspondence, either over the phone or through email is always prompt (within 24hrs and usually much less) and the service department has always fixed things right the first time. If they think my vehicle might be in for an extended period of time, I'm always offered a loaner. There's something be said for building a rapport with the people who take care of you and that's what I've done with the team at El Cajon BMW. Side note about the dealership...it was recently renovated and the showroom is immaculate. I've always been greeted with offers of some sort of cold beverage. If you purchase your car there, you get free unlimited car washes. Looking forward to my next visit!! Thanks El Cajon BMW! More

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Great customer service. So I've been a customer of SD BMW for years cause I didn't know any better. BMW of El Cajon has taken my BMW experience to another level. There custom So I've been a customer of SD BMW for years cause I didn't know any better. BMW of El Cajon has taken my BMW experience to another level. There customer satisfaction is as serious as the brand they represent. Was in and out within 45min with my new X3. More

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NO HASSLE BUYING EXPERIENCE & EXCELLENT CUSTOMER SERVICE Thank you very much Albi Piantadosi for a "NO Hassle Buying Experience" and excellent customer service. Albi was very professional in making sure th Thank you very much Albi Piantadosi for a "NO Hassle Buying Experience" and excellent customer service. Albi was very professional in making sure that I get the right car and of course, the best price deal. He made sure that I leave the dealership as a very "Satisfied Customer." If you are looking to buy a BMW, I recommend that you look for Albi, he is the BEST! I also want to commend David Ponce, BMW Genius, for being so knowledgeable about the BMW features and his excellent customer service. Now I know why he is called "BMW Genius." Thank you David! More

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When purchasing your ultimate dream car The ultimate driving experience does not stop at the car; it begins with the level service, which for me is an essential component to the overall cust The ultimate driving experience does not stop at the car; it begins with the level service, which for me is an essential component to the overall customer experience. BMW of El Cajon did not disappoint; Josh and Albi extended me a level of service that was unparalleled to my previous vehicle purchasing experiences. They also knew how important it was for me to purchase the car of my dreams and when the perfect vehicle presented itself they secured it for me. From the onset I got the genuine feeling that their mission was to provide me the ultimate customer experience. You can see through most sales reps veneers and you know you are just a commission; these two guys worked effortlessly to ensure my experience was the focus of the transaction. The purchase process was transparent; I never felt pressured to make a decision, however with their guidance and patience I am now the proud owner of an incredibly appointed killer M235i. I am truly thankful to you guys and hey Josh, way hug-it-out! Best experience ever Gary Rogers More

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So I went in to this dealership in October and talked to Albi. He showed me several models and was very patient with me didn't push me. He showed me the entire inventory of cars and even allowed me to test Albi. He showed me several models and was very patient with me didn't push me. He showed me the entire inventory of cars and even allowed me to test drive a few different models as this was my first BMW and I wasn't sure what I wanted. He made me feel comfortable and although the model I was looking for wasn't available at the time he promised to call me as soon as the right one came along at the right time. Sure enough I received a phone call a little less then a month later. Walked in found the model I wanted in the color I wanted as well as interior and got out of my SUV. I had an amzing experience with Samantha and Jeff in the finance department and when I went back in to handle some peperwork they welcomed me and knew my name. I didn't feel like they only wanted to talk to me the day I signed but that I'm am a new member of the BMW family. I'm in love with my car and when it's time to get a new one I will definitely give Albi a call and go back to BMW of South County. Thanks again!!!! More

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I was only planning to look at the cars the day I stopped at the dealership. Albi offered me a test drive. He was so nice and wasn't pushy. I was very impressed with his patience. He made buying a new BMW at the dealership. Albi offered me a test drive. He was so nice and wasn't pushy. I was very impressed with his patience. He made buying a new BMW a very pleasant experience. His no pressure approach worked very well. He also was very friendly and answered all my questions. Again, very patient and no pressure. I love my car. Thanks Albi. More

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